Nortel Networks P0936571 02 manual Graphical User Interface GUI, Advanced software capabilities

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Table 1 Attendant Console-PC compatibility.

Use of existing hardware	You do not need to purchase additional dedicated hardware to
	use the power of Attendant Console. If you have the minimum
	computer requirements, all you need is the software that lets
	your computer communicate with the Business Communications
	Manager base unit.
Multi-tasking	Attendant Console works in a multi-tasking environment. You
	can use your PC for other tasks such as word processing in
	addition to attending to calls. You can quickly switch from PC
	tasks to the Attendant window if there is an incoming call.

Graphical User Interface (GUI)

Attendant Console has a GUI that has sophisticated features but is less complicated than other attendant consoles. You can easily select the buttons to process incoming calls.Very few key strokes are needed for most activities. For example, answering an incoming call and transferring it to an extension usually requires two steps: clicking a Loop button to answer the call and double-clicking the icon beside the called party’s name to transfer the call.

The GUI provides you with at-a-glance information about the progress and status of calls. Before you answer a call, you know the caller’s telephone number and how long the caller is waiting. If a call transfers back to you, the Attendant Console window immediately displays the status of the call.

The readily available online Help ensures that Attendant Console is easy to learn and use.

Because performing normal attendant functions is faster with a GUI, you can do other tasks while you use Attendant Console.

Advanced software capabilities

Table 2lists some of Attendant Console’s advanced software capabilities:

Attendant Console User Guide