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Table 2 Attendant Console’s advanced software capabilities

Visual call announcing and

When a telephone is busy with a call, an attendant can send

control

caller information to the telephone’s two line display area. The

 

person called can use display buttons to control the call. This

 

prevents important calls from being lost.

 

 

Backup attendant

Incoming calls can be quickly and easily transferred to a backup

 

attendant at a different location than the main attendant. This

 

means that a backup attendant does not have to leave their desk

 

to cover for the main attendant.

 

 

Overflow attendant

Overflow calls are transferred to an overflow attendant.

 

Consequently, calls are not lost during busy periods.

 

 

Reports

You can generate reports that contain information such as the

 

number of incoming calls and who answers the calls. This

 

information shows the calling trends in the business and the

 

performance of the telephone system.

 

 

Ability to handle growth

A one-time purchase of Attendant Console is often all that is

 

needed. If you want to add more attendant positions as the

 

company grows, Attendant Console is easily expandable.

 

 

Attendant types

You must set up each PC to handle calls either as a main attendant, overflow attendant, backup attendant or assistant attendant. Each attendant type gives you flexibility in responding to calls. This ensures that calls can be handled in a professional and prompt manner. For detailed information about attendant setups, refer to “Types of attendant setups” on page17 .

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Nortel Networks P0936571 02 manual Attendant types, Attendant Console’s advanced software capabilities