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Nortel Networks P0936571 02 manual Acronyms P0936571

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Nortel Networks P0936571 02 manual Acronyms P0936571

Contents

Business Communications Manager Attendant Console User Guide Copyright 2001 Nortel Networks Trademarks Contents Chapter Handling calls Glossary Index Contents P0936571 Preface Indicates command names and options and text thatExample Use the dinfo command Text conventions Ellipsis points BootP Bootstrap ProtocolCarrier sense multiple access/collision detection Both Media access unit Integrated Services Digital NetworkMedia access control Nonbroadcast multi-access Acronyms P0936571 Components of the Attendant Console Chapter Introduction to Attendant ConsoleServer component Reports component Attendant Console featuresClient component PC compatibility Graphical User Interface GUI Advanced software capabilities Attendant types Attendant Console’s advanced software capabilities Minimizing and maximizing the Attendant Console window Chapter Getting startedStarting the Client component Quitting the Client component Initializing and configuring the Client component Starting the Client component for the first time Types of attendant setups Full-time main attendant setup Part-time main attendant setup Backup attendant setup Overflow attendant setup Assistant attendant setup Setting up other attendant features Call notification Setting the Attendant Selected option Restoring the Attendant Console window Disabling Transfer options Components of the Attendant Console window Chapter Using the Attendant Console windowAttendant Console window components are shown in Figure Toolbar Title barMenu bar Loop buttons File menu Using the menu barStatus Bar File menu contains Edit menu contains Edit menuView menu View menu contains Tools menu contains Tools menuTransfer menu Transfer menu contains Caller menu Caller menu contains Help menu Target menuAttendant menu Target menu contains Shortcut keys defined on the menus Using keyboard shortcutsAccess keys Help menu contains Using right-click capability Shortcuts initiated by pressing the Alt key and another key Using the toolbar Linking and Joining calls on Using Caller Information options Words and colors on Loop buttons Edit Caller Information dialog box To the caller’s name Using the call processing area Following buttons are in the call processing area Using the Directory options Search and edit functions in the Directory options Edit Employee Information dialog box Entered Directory list tab views Directory list employee and extension information Sorting information in the Directory list tabs Other columns in the Directory list are P0936571 Chapter Handling calls Answering calls as an attendant P0936571 Using the Contacts boxes Using the Directory tab views Using the Directory Find box Using the Department list box Transferring a call Parking, holding and screening calls Parking calls and paging employees Attendant Console User Guide Placing and retrieving calls on hold Contacting employees using Voice Call Screening calls Joining a call on hold Linking and Joining callsCreating a conference call Responding to a callback that an extension did not answer Handling a callback callResponding to a callback that a called party returned Making a call from the attendant’s extension Handling calls at an employee’s telephone P0936571 Attendant transfers the call to the Assistant extension P0936571 Maintaining caller information Chapter Maintaining caller and employee informationCreating a new caller record P0936571 Finding and editing caller information Maintaining employee information Using the Directory list Finding an employee record Resetting the Full tab view Editing employee information Using the Make Caller buttonCreating a new name for an extension Adding notes to employee records Attendant Console User Guide P0936571 Calls by Customers report Chapter Generating reportsReport types Calls to Employees report Database box Using the Reports windowExtension Directory report Information list box Period list box Employees and Customers options Creating and viewing reports Customer and Employee Selection dialog box Loading the database Setting the report periodSelecting a report type P0936571 Selecting employees and customers for the report Clearing a dateCreate Report button Viewing the report Printing a report Attendant Console User Guide P0936571 Do not disturb GlossaryTelephone system that Attendant Console works with Local area network Voice mail or voice message mailbox Glossary P0936571 Index Numbers P0936571 LAN P0936571