Nortel Networks P0936571 02 instruction

86Index

Ringing Assigned Extension 33

S

Save button 39

Screen Transfer 28

Screening calls 51

Search by department 64

Search for an individual 64

Selected extensions box 21

Selected tab

Directory list 21

Options dialog box 21

Selected tab view 40

Shared system 80

Standalone model 80

Starting the Client component 15

State/Province box 39

Status Bar 25, 26

Status box 25

T

Take button 20

Target box 36

finding an extension and moving it t o45

Target extension 80

Target menu 29

Telephone display buttons

Assist 56

Hold 56

IntAct 56

Join 56

Next 56

Talk 56

VM 56

telephone status icon call forward 41 do not distur b41 off-hook 41 on-hook 41

text conventions 7

Tip of the Day dialog box 16, 30

Title bar 24

Toolbar 24, 26 using 32

Tools 21

Tools menu 27

Transfer menu 27 Transfer Options 22 Transfer Paste 26 Transfer to Target 28 Transfer to VMail 28 Type box 39

Types of attendant setups 17

U

Using the menu bar 25

V

View menu 26

View Parked button 33 View Parked Calls 49 Visual call announcing 14 VM Transfer button 22 Voice Call 29, 33

Voice Call button 52

Voice Mail Box 39

W

Window 23

Z

ZIP/Postal Code box 39

P0936571 02

Image 86

Nortel Networks P0936571 02 manual

Contents

Business Communications Manager Attendant Console User Guide Copyright 2001 Nortel Networks Trademarks Contents Chapter Handling calls Glossary Index Contents P0936571 Preface Indicates command names and options and text thatExample Use the dinfo command Text conventions Ellipsis points BootP Bootstrap ProtocolCarrier sense multiple access/collision detection Both Media access unit Integrated Services Digital NetworkMedia access control Nonbroadcast multi-access Acronyms P0936571 Server component Chapter Introduction to Attendant ConsoleComponents of the Attendant Console Reports component Attendant Console featuresClient component PC compatibility Graphical User Interface GUI Advanced software capabilities Attendant types Attendant Console’s advanced software capabilities Minimizing and maximizing the Attendant Console window Chapter Getting startedStarting the Client component Quitting the Client component Initializing and configuring the Client component Starting the Client component for the first time Types of attendant setups Full-time main attendant setup Part-time main attendant setup Backup attendant setup Overflow attendant setup Assistant attendant setup Setting up other attendant features Call notification Setting the Attendant Selected option Restoring the Attendant Console window Disabling Transfer options Attendant Console window components are shown in Figure Chapter Using the Attendant Console windowComponents of the Attendant Console window Toolbar Title barMenu bar Loop buttons File menu Using the menu barStatus Bar File menu contains Edit menu contains Edit menuView menu View menu contains Tools menu contains Tools menuTransfer menu Transfer menu contains Caller menu Caller menu contains Help menu Target menuAttendant menu Target menu contains Shortcut keys defined on the menus Using keyboard shortcutsAccess keys Help menu contains Using right-click capability Shortcuts initiated by pressing the Alt key and another key Using the toolbar Linking and Joining calls on Using Caller Information options Words and colors on Loop buttons Edit Caller Information dialog box To the caller’s name Using the call processing area Following buttons are in the call processing area Using the Directory options Search and edit functions in the Directory options Edit Employee Information dialog box Entered Directory list tab views Directory list employee and extension information Sorting information in the Directory list tabs Other columns in the Directory list are P0936571 Chapter Handling calls Answering calls as an attendant P0936571 Using the Contacts boxes Using the Directory tab views Using the Directory Find box Using the Department list box Transferring a call Parking, holding and screening calls Parking calls and paging employees Attendant Console User Guide Placing and retrieving calls on hold Contacting employees using Voice Call Screening calls Creating a conference call Linking and Joining callsJoining a call on hold Responding to a callback that a called party returned Handling a callback callResponding to a callback that an extension did not answer Making a call from the attendant’s extension Handling calls at an employee’s telephone P0936571 Attendant transfers the call to the Assistant extension P0936571 Creating a new caller record Chapter Maintaining caller and employee informationMaintaining caller information P0936571 Finding and editing caller information Maintaining employee information Using the Directory list Finding an employee record Resetting the Full tab view Creating a new name for an extension Using the Make Caller buttonEditing employee information Adding notes to employee records Attendant Console User Guide P0936571 Calls by Customers report Chapter Generating reportsReport types Calls to Employees report Database box Using the Reports windowExtension Directory report Information list box Period list box Employees and Customers options Creating and viewing reports Customer and Employee Selection dialog box Selecting a report type Setting the report periodLoading the database P0936571 Create Report button Clearing a dateSelecting employees and customers for the report Viewing the report Printing a report Attendant Console User Guide P0936571 Telephone system that Attendant Console works with GlossaryDo not disturb Local area network Voice mail or voice message mailbox Glossary P0936571 Index Numbers P0936571 LAN P0936571