Target menu, Attendant menu | Nortel Networks P0936571 02 guide

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Target menu

The Target menu contains:

Call	initiates a call from the attendant extension to the number in the
	Target list box. The Call button performs the same function.

Voice Call	places a voice call from the Attendant to the extension in the
	Target list box. For more information, refer to “Contacting
	employees using Voice Call” on page 51.

Dial DTMF Tones	dials DTMF-tone digits to the external number in the Target list
	box. This must be used in conjunction with the Link button and
	with outdialing on an active line to access other systems or
	carriers (for example, Centrex).

Link	accesses (hookflash) Centrex or CO line features (such as
	off-premise transfer or conference) or other systems or carriers
	while on an incoming call. Click the Link button while on an
	incoming call to place the caller on hold and generate a Link
	signal (also called flash or recall) on the active line. The DTMF
	button is used with the Link button to outdial the digits in the
	Target list box. For more information, refer to “Linking and
	Joining calls” on page 52.

Attendant menu

The Attendant menu contains:

In

Out

toggles with the Out command. When set to In, the attendant is taking calls.

toggles with the In command. When set to Out, the attendant is not taking calls. Calls that ring at the attendant’s telephone are forwarded to the backup attendant position.

Note: To redirect calls to a backup extension, on the Tools menu click Options. Set redirect options in the Options dialog box.

Help menu

Attendant Console User Guide

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Nortel Networks P0936571 02 manual Help menu, Target menu contains, Attendant menu contains

Contents

Business Communications Manager Attendant Console User Guide Trademarks Copyright 2001 Nortel Networks Contents Chapter Handling calls Glossary Index Contents P0936571 Example Use the dinfo command Indicates command names and options and text thatPreface Text conventions Carrier sense multiple access/collision detection BootP Bootstrap ProtocolEllipsis points Both Media access control Integrated Services Digital NetworkMedia access unit Nonbroadcast multi-access Acronyms P0936571 Server component Chapter Introduction to Attendant ConsoleComponents of the Attendant Console Client component Attendant Console featuresReports component PC compatibility Advanced software capabilities Graphical User Interface GUI Attendant Console’s advanced software capabilities Attendant types Starting the Client component Chapter Getting startedMinimizing and maximizing the Attendant Console window Quitting the Client component Starting the Client component for the first time Initializing and configuring the Client component Full-time main attendant setup Types of attendant setups Backup attendant setup Part-time main attendant setup Assistant attendant setup Overflow attendant setup Call notification Setting up other attendant features Restoring the Attendant Console window Setting the Attendant Selected option Disabling Transfer options Attendant Console window components are shown in Figure Chapter Using the Attendant Console windowComponents of the Attendant Console window Menu bar Title barToolbar Loop buttons Status Bar Using the menu barFile menu File menu contains View menu Edit menuEdit menu contains View menu contains Transfer menu Tools menuTools menu contains Transfer menu contains Caller menu contains Caller menu Attendant menu Target menuHelp menu Target menu contains Access keys Using keyboard shortcutsShortcut keys defined on the menus Help menu contains Shortcuts initiated by pressing the Alt key and another key Using right-click capability Linking and Joining calls on Using the toolbar Words and colors on Loop buttons Using Caller Information options Edit Caller Information dialog box To the caller’s name Following buttons are in the call processing area Using the call processing area Search and edit functions in the Directory options Using the Directory options Edit Employee Information dialog box Entered Directory list employee and extension information Directory list tab views Other columns in the Directory list are Sorting information in the Directory list tabs P0936571 Answering calls as an attendant Chapter Handling calls P0936571 Using the Contacts boxes Using the Directory Find box Using the Directory tab views Transferring a call Using the Department list box Parking calls and paging employees Parking, holding and screening calls Attendant Console User Guide Placing and retrieving calls on hold Screening calls Contacting employees using Voice Call Creating a conference call Linking and Joining callsJoining a call on hold Responding to a callback that a called party returned Handling a callback callResponding to a callback that an extension did not answer Making a call from the attendant’s extension Handling calls at an employee’s telephone P0936571 Attendant transfers the call to the Assistant extension P0936571 Creating a new caller record Chapter Maintaining caller and employee informationMaintaining caller information P0936571 Finding and editing caller information Maintaining employee information Finding an employee record Using the Directory list Resetting the Full tab view Creating a new name for an extension Using the Make Caller buttonEditing employee information Adding notes to employee records Attendant Console User Guide P0936571 Report types Chapter Generating reportsCalls by Customers report Calls to Employees report Extension Directory report Using the Reports windowDatabase box Information list box Employees and Customers options Period list box Customer and Employee Selection dialog box Creating and viewing reports Selecting a report type Setting the report periodLoading the database P0936571 Create Report button Clearing a dateSelecting employees and customers for the report Printing a report Viewing the report Attendant Console User Guide P0936571 Telephone system that Attendant Console works with GlossaryDo not disturb Local area network Voice mail or voice message mailbox Glossary P0936571 Numbers Index P0936571 LAN P0936571