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•IntAct. You tell the caller that the person they called is on the line and ask if they wish to interrupt the call.
Either Hold, Assistant or IntAct is displayed below the Callback button.
To respond to a Callback call that a called person returns:
1Click the Callback button.
The Caller Information list box shows the information originally displayed.
2Advise the caller according to the message that appears.
To process a Hold call:
1Advise the caller that the employee requests that they hold.
2In the Target list box enter the employee’s extension.
3Click the Camp On button.
The call is camped to the called employee’s extension.
To process an Assist call:
1Tell the caller that the employee is temporarily unable to take calls and requests that calls are routed to the Assistant extension.
2Click the Edit menu and then click Employee Information.
The Employee Information dialog box appears and the assistant’s number appears in the Assistant Extension box.
3Click the Close button to return to the Attendant window.
4In the Target list box enter the assistant’s extension number.
5Transfer the call to the assistant’s extension number.
To process an IntAct call:
1Tell the caller that the employee is on another call but can be interrupted.
2If the caller agrees, enter the employee’s extension in the Target list box.
3Transfer the call back to the extension.
Making a call from the attendant’s extension
As the attendant, you can call any extension in the company and any outside number. The telephone number you type in the Target list box ignores special characters such as hyphens, parentheses, blank spaces and commas. However, to reach special services such as Interactive Voice Response systems (IVR) you can type special characters (*, #, P, and W) in the Target list box and these characters can be dialed using on the toolbar.
