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Nortel Networks P0936571 02 manual Directory list tab views

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Directory list

Directory list tab views

There are four Directory list views that are accessed by clicking tabs. They are:.

Full	displays extensions connected to the Business Communications Manager base
	unit, including wireless Companion telephones, Business Communications
	Manager Voice Messaging extensions and Hunt group extensions. This view
	displays the maximum amount of extension and employee information allowed in
	the Directory list.

BLF	displays extensions connected to the Business Communications Manager base
	unit, including wireless Companion telephones, Business Communications
	Manager Voice Messaging extensions and Hunt group extensions. This view
	displays only the person status icon, telephone status icon and employee name.
	This allows more extensions to be displayed at once.

Assigned	displays specific extensions for which an assistant attendant is responsible. Like
	the Full tab view, the Assigned tab view displays the maximum amount of
	extension and employee information allowed in the Directory list. Extensions are
	assigned or removed from the Assigned tab view in the Options dialog box.
	Refer to “Assistant attendant setup” on page 19.

Selected	displays a subset of the Full tab extensions. The Selected tab view displays the
	maximum amount of extension and employee information allowed in the
	Directory list. Selected extensions are useful if the attendant directs incoming
	calls to a limited number of extensions and wants to display only those
	extensions. Extensions are added or removed from the Selected tab in the
	Options dialog box.

Directory list employee and extension information

Each Directory list tab view shows the following employee and extension information..

Note: The first two columns are not labeled and contain only icons, not text

person status icon

This is the leftmost column in the Directory list views and does not have a column heading. It can contain an icon or be blank. The person status icon shows the location of the employee. Refer to “Search and edit functions in the Directory options” on page 37.

P0936571 02

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Nortel Networks P0936571 02 manual Directory list tab views, Directory list employee and extension information

Contents

Business Communications Manager Attendant Console User Guide Copyright 2001 Nortel Networks TrademarksContents Chapter Handling calls Glossary Index Contents P0936571 Indicates command names and options and text that Example Use the dinfo commandPreface Text conventionsBootP Bootstrap Protocol Carrier sense multiple access/collision detectionEllipsis points BothIntegrated Services Digital Network Media access controlMedia access unit Nonbroadcast multi-accessAcronyms P0936571 Components of the Attendant Console Chapter Introduction to Attendant ConsoleServer component Attendant Console features Client componentReports component PC compatibilityGraphical User Interface GUI Advanced software capabilitiesAttendant types Attendant Console’s advanced software capabilitiesChapter Getting started Starting the Client componentMinimizing and maximizing the Attendant Console window Quitting the Client componentInitializing and configuring the Client component Starting the Client component for the first timeTypes of attendant setups Full-time main attendant setupPart-time main attendant setup Backup attendant setupOverflow attendant setup Assistant attendant setupSetting up other attendant features Call notificationSetting the Attendant Selected option Restoring the Attendant Console windowDisabling Transfer options Components of the Attendant Console window Chapter Using the Attendant Console windowAttendant Console window components are shown in Figure Title bar Menu barToolbar Loop buttonsUsing the menu bar Status BarFile menu File menu containsEdit menu View menuEdit menu contains View menu containsTools menu Transfer menuTools menu contains Transfer menu containsCaller menu Caller menu containsTarget menu Attendant menuHelp menu Target menu containsUsing keyboard shortcuts Access keysShortcut keys defined on the menus Help menu containsUsing right-click capability Shortcuts initiated by pressing the Alt key and another keyUsing the toolbar Linking and Joining calls onUsing Caller Information options Words and colors on Loop buttonsEdit Caller Information dialog box To the caller’s name Using the call processing area Following buttons are in the call processing areaUsing the Directory options Search and edit functions in the Directory optionsEdit Employee Information dialog box Entered Directory list tab views Directory list employee and extension informationSorting information in the Directory list tabs Other columns in the Directory list areP0936571 Chapter Handling calls Answering calls as an attendantP0936571 Using the Contacts boxes Using the Directory tab views Using the Directory Find boxUsing the Department list box Transferring a callParking, holding and screening calls Parking calls and paging employeesAttendant Console User Guide Placing and retrieving calls on hold Contacting employees using Voice Call Screening callsJoining a call on hold Linking and Joining callsCreating a conference call Responding to a callback that an extension did not answer Handling a callback callResponding to a callback that a called party returned Making a call from the attendant’s extension Handling calls at an employee’s telephone P0936571 Attendant transfers the call to the Assistant extension P0936571 Maintaining caller information Chapter Maintaining caller and employee informationCreating a new caller record P0936571 Finding and editing caller information Maintaining employee information Using the Directory list Finding an employee recordResetting the Full tab view Editing employee information Using the Make Caller buttonCreating a new name for an extension Adding notes to employee records Attendant Console User Guide P0936571 Chapter Generating reports Report typesCalls by Customers report Calls to Employees reportUsing the Reports window Extension Directory reportDatabase box Information list boxPeriod list box Employees and Customers optionsCreating and viewing reports Customer and Employee Selection dialog boxLoading the database Setting the report periodSelecting a report type P0936571 Selecting employees and customers for the report Clearing a dateCreate Report button Viewing the report Printing a reportAttendant Console User Guide P0936571 Do not disturb GlossaryTelephone system that Attendant Console works with Local area network Voice mail or voice message mailbox Glossary P0936571 Index NumbersP0936571 LAN P0936571