Nortel Networks P0936571 02 instruction

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telephone status icon

This is the second column from the left in the Directory list views and does not have a column heading. The telephone icons show the current status of the telephones connected to the Business Communications Manager base unit. They also show additional information such as whether the extension is ready to receive calls or is on Do Not Disturb (DND). The telephone icons are:

Available for	Do Not Disturb Call Forwarded
calls

On-hook

Off-hook

Note: A Hunt Group is a group of telephones that can be called by a single number. Hunt Groups are configured in your Business Communications Manager base unit. The telephone status icon for a Hunt Group extension is blue and always indicates on-hook.

The other columns in the Directory list are:

Name	the first labeled column on the left, containing the names of employees.

Ext	contains telephone extensions.

Notes	displays additional information about the employee that the attendant enters.
	Notes can be edited only from the Notes list box at the top of the Directory dialog
	box.

Department	displays the name of the department to which the employee belongs. Enter the
	department by clicking the Edit button, clicking Employee Information and using
	the Edit Employee Information dialog box. Refer to “Maintaining employee
	information” on page 62.

Sorting information in the Directory list tabs

You can sort the employee information in the Directory list tabs by extension, name, notes or department. In the Full, Assigned and Selected views, the information appears in columns with headings.

To sort alphabetically by Name, Notes or Department:

In the Directory list, click either the Name, Notes or Department column heading. The information sorts alphabetically by the column you select.

To sort by extension:

In the Directory list, click the Ext column heading. The information sorts numerically by extension.

Attendant Console User Guide

Image 41

Nortel Networks P0936571 02 manual Sorting information in the Directory list tabs, Other columns in the Directory list are

Contents

Business Communications Manager Attendant Console User Guide Trademarks Copyright 2001 Nortel Networks Contents Chapter Handling calls Glossary Index Contents P0936571 Example Use the dinfo command Indicates command names and options and text thatPreface Text conventions Carrier sense multiple access/collision detection BootP Bootstrap ProtocolEllipsis points Both Media access control Integrated Services Digital NetworkMedia access unit Nonbroadcast multi-access Acronyms P0936571 Server component Chapter Introduction to Attendant ConsoleComponents of the Attendant Console Client component Attendant Console featuresReports component PC compatibility Advanced software capabilities Graphical User Interface GUI Attendant Console’s advanced software capabilities Attendant types Starting the Client component Chapter Getting startedMinimizing and maximizing the Attendant Console window Quitting the Client component Starting the Client component for the first time Initializing and configuring the Client component Full-time main attendant setup Types of attendant setups Backup attendant setup Part-time main attendant setup Assistant attendant setup Overflow attendant setup Call notification Setting up other attendant features Restoring the Attendant Console window Setting the Attendant Selected option Disabling Transfer options Attendant Console window components are shown in Figure Chapter Using the Attendant Console windowComponents of the Attendant Console window Menu bar Title barToolbar Loop buttons Status Bar Using the menu barFile menu File menu contains View menu Edit menuEdit menu contains View menu contains Transfer menu Tools menuTools menu contains Transfer menu contains Caller menu contains Caller menu Attendant menu Target menuHelp menu Target menu contains Access keys Using keyboard shortcutsShortcut keys defined on the menus Help menu contains Shortcuts initiated by pressing the Alt key and another key Using right-click capability Linking and Joining calls on Using the toolbar Words and colors on Loop buttons Using Caller Information options Edit Caller Information dialog box To the caller’s name Following buttons are in the call processing area Using the call processing area Search and edit functions in the Directory options Using the Directory options Edit Employee Information dialog box Entered Directory list employee and extension information Directory list tab views Other columns in the Directory list are Sorting information in the Directory list tabs P0936571 Answering calls as an attendant Chapter Handling calls P0936571 Using the Contacts boxes Using the Directory Find box Using the Directory tab views Transferring a call Using the Department list box Parking calls and paging employees Parking, holding and screening calls Attendant Console User Guide Placing and retrieving calls on hold Screening calls Contacting employees using Voice Call Creating a conference call Linking and Joining callsJoining a call on hold Responding to a callback that a called party returned Handling a callback callResponding to a callback that an extension did not answer Making a call from the attendant’s extension Handling calls at an employee’s telephone P0936571 Attendant transfers the call to the Assistant extension P0936571 Creating a new caller record Chapter Maintaining caller and employee informationMaintaining caller information P0936571 Finding and editing caller information Maintaining employee information Finding an employee record Using the Directory list Resetting the Full tab view Creating a new name for an extension Using the Make Caller buttonEditing employee information Adding notes to employee records Attendant Console User Guide P0936571 Report types Chapter Generating reportsCalls by Customers report Calls to Employees report Extension Directory report Using the Reports windowDatabase box Information list box Employees and Customers options Period list box Customer and Employee Selection dialog box Creating and viewing reports Selecting a report type Setting the report periodLoading the database P0936571 Create Report button Clearing a dateSelecting employees and customers for the report Printing a report Viewing the report Attendant Console User Guide P0936571 Telephone system that Attendant Console works with GlossaryDo not disturb Local area network Voice mail or voice message mailbox Glossary P0936571 Numbers Index P0936571 LAN P0936571