Nortel Networks P0936571 02 manual Parking, holding and screening calls

48

To transfer using the Target list box:

Make sure the extension in the Target list box is correct. Double-click the telephone status icon beside the Target list box or click the Transfer button. You can also click the Target list box and press the Enter key on the keyboard.

The call transfers to the displayed extension.

To transfer using the Directory list:

Double-click the telephone status icon or the name of the person to whom you are transferring the call. The call transfers.

To transfer a call to the voice message mailbox of the extension in the Target list box:

1Type the extension number of the employee in the Target list box.

2Click the VMTransfer button.

The call transfers and the Loop button becomes idle.

Note: You can make the VMTransfer button inactive when a non-Business Communications Manager Voice Messaging system is attached to the Business Communications Manager base unit.

To transfer a call to an outside number:

1With an active incoming call on Attendant Console, in the Target list box type an outside telephone number.

2Click the Link Transfer button.

The Loop button label shows Active, and the number in the Target list box is tone dialed.

3Click the Release button and the incoming call transfers to the outside telephone number. The Attendant disconnects from the call and the Loop button becomes idle.

Parking, holding and screening calls

With BCM Attendant Console you can screen calls for a called person, place the calls on hold and park calls so that you can page the called person. You can also talk to the employee in intercom mode using Voice Call.

Parking calls and paging employees

The Park/Page feature lets you place a call on hold and page the employee. You can also use this method to page an employee when there is no active call.

P0936571 02