Nortel Networks P0936571 02 manual Chapter Handling calls

4Contents

Edit menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 View menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Tools menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Transfer menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Caller menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28. Target menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29. Attendant menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Help menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Using keyboard shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Using right-click capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Using the toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32. Using Caller Information options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Using the call processing area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Using the Directory options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Search and edit functions in the Directory options . . . . . . . . . . . . . . . . . . . . .37 Directory list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40.

Chapter 4
Handling calls	43
Answering calls as an attendant	43
Finding the called person’s extension and placing it in the Target list box	45
Using the Contacts boxes	45.
Using the Directory tab views	46.
Using the Directory Find box	46.
Using the Department list box	47
Transferring a call	47
Parking, holding and screening calls	48
Parking calls and paging employees	48
Placing and retrieving calls on hold	50
Screening calls	51
Contacting employees usingVoice Call	51
Linking and Joining calls	52
Joining a call on hold	52
Creating a conference call	52
Handling a callback call	53
Responding to a callback that an extension did not answer	53
Responding to a callback that a called party returned	53
Making a call from the attendant’s extension	54
Handling calls at an employee’s telephone	55

P0936571 02