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| generates a report that includes data for the members in the list box. |
| If you click the Select option, the button under the selection list box, |
| either Customer or Employee, is available so you can make your |
| selection. |
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list box | displays information if you select a subset of the customers and |
| employees in your database. If you select All, the list box is blank. If |
| the list is long enough, you can scroll to view its contents. You cannot |
| edit the list box by typing in it. Use the buttons under the list box to |
| change the contents of the list. |
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Customer and Employee | accesses directories. The Employee and Customer options are |
options | active if you choose the Select option. Click these options to display |
| either the Employee or Customer Record Selection dialog box, from |
| which you can make your selection. |
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Note: These options are available only if you select a valid database, a report period, and a report type that uses the category Employees or Customers.
Customer and Employee Selection dialog box
From the Customer and Employee Selection dialog boxes, you can choose the Employees or Customers to include in a report.
The program records the items you selected from this dialog box the last time you created a report. When the dialog box opens, the items you selected the last time are highlighted.
Creating and viewing reports
Use the Reports component to generate reports for analyzing telephone use in your company. This section describes the steps required to generate reports:
•select a database
•select a report type
•select a report period
