Nortel Networks P0936571 02 specs

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Chapter 3

Using the Attendant Console window

This section explains how to use the components of the Attendant Console window.

Components of the Attendant Console window

The Attendant Console window components are shown in Figure 2:

Figure 2 Attendant Console window components

title bar

menu bar

Loop buttons

toolbar

Caller Information

Call processing area

Status bar

Directory options

Directory list

Attendant Console User Guide

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Nortel Networks P0936571 02 manual Chapter Using the Attendant Console window, Components of the Attendant Console window

Contents

Business Communications Manager Attendant Console User Guide Trademarks Copyright 2001 Nortel Networks Contents Chapter Handling calls Glossary Index Contents P0936571 Text conventions Indicates command names and options and text thatExample Use the dinfo command Preface Both BootP Bootstrap ProtocolCarrier sense multiple access/collision detection Ellipsis points Nonbroadcast multi-access Integrated Services Digital NetworkMedia access control Media access unit Acronyms P0936571 Server component Chapter Introduction to Attendant ConsoleComponents of the Attendant Console PC compatibility Attendant Console featuresClient component Reports component Advanced software capabilities Graphical User Interface GUI Attendant Console’s advanced software capabilities Attendant types Quitting the Client component Chapter Getting startedStarting the Client component Minimizing and maximizing the Attendant Console window Starting the Client component for the first time Initializing and configuring the Client component Full-time main attendant setup Types of attendant setups Backup attendant setup Part-time main attendant setup Assistant attendant setup Overflow attendant setup Call notification Setting up other attendant features Restoring the Attendant Console window Setting the Attendant Selected option Disabling Transfer options Attendant Console window components are shown in Figure Chapter Using the Attendant Console windowComponents of the Attendant Console window Loop buttons Title barMenu bar Toolbar File menu contains Using the menu barStatus Bar File menu View menu contains Edit menuView menu Edit menu contains Transfer menu contains Tools menuTransfer menu Tools menu contains Caller menu contains Caller menu Target menu contains Target menuAttendant menu Help menu Help menu contains Using keyboard shortcutsAccess keys Shortcut keys defined on the menus Shortcuts initiated by pressing the Alt key and another key Using right-click capability Linking and Joining calls on Using the toolbar Words and colors on Loop buttons Using Caller Information options Edit Caller Information dialog box To the caller’s name Following buttons are in the call processing area Using the call processing area Search and edit functions in the Directory options Using the Directory options Edit Employee Information dialog box Entered Directory list employee and extension information Directory list tab views Other columns in the Directory list are Sorting information in the Directory list tabs P0936571 Answering calls as an attendant Chapter Handling calls P0936571 Using the Contacts boxes Using the Directory Find box Using the Directory tab views Transferring a call Using the Department list box Parking calls and paging employees Parking, holding and screening calls Attendant Console User Guide Placing and retrieving calls on hold Screening calls Contacting employees using Voice Call Creating a conference call Linking and Joining callsJoining a call on hold Responding to a callback that a called party returned Handling a callback callResponding to a callback that an extension did not answer Making a call from the attendant’s extension Handling calls at an employee’s telephone P0936571 Attendant transfers the call to the Assistant extension P0936571 Creating a new caller record Chapter Maintaining caller and employee informationMaintaining caller information P0936571 Finding and editing caller information Maintaining employee information Finding an employee record Using the Directory list Resetting the Full tab view Creating a new name for an extension Using the Make Caller buttonEditing employee information Adding notes to employee records Attendant Console User Guide P0936571 Calls to Employees report Chapter Generating reportsReport types Calls by Customers report Information list box Using the Reports windowExtension Directory report Database box Employees and Customers options Period list box Customer and Employee Selection dialog box Creating and viewing reports Selecting a report type Setting the report periodLoading the database P0936571 Create Report button Clearing a dateSelecting employees and customers for the report Printing a report Viewing the report Attendant Console User Guide P0936571 Telephone system that Attendant Console works with GlossaryDo not disturb Local area network Voice mail or voice message mailbox Glossary P0936571 Numbers Index P0936571 LAN P0936571