Manuals / Nortel Networks / Communications / Telephone

Nortel Networks P0936571 02 manual Index, Numbers

Models: P0936571 02

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Index

Numbers

1st Contact, 27 2nd Contact, 27 3rd Contact, 28

Business Communications Manager Attendant Console Help 30

Business Communications Manager Attendant Console window 16

A

About Business Communications Manager Attendant

Console	30
acronyms	8
Active Call	33

Adding notes to employee records 66

All extensions 20

All extensions box 21

Answer next 28

Answering calls as an attendant 43

Assigned extension rings 21

Assigned tab

Directory list 20

Assigned tab view 40

Assistant attendant 19, 79

Assistant Extension box 39

Attendant assistant 19 backup 14, 18 features 20

In and Out buttons 29 overflow 14, 19

Attendant Console window 23

Attendant Extension 16

Attendant Monitor 27

Attendant Out 29

Attendant setups, types 17

Attendant, main full-time 17

Attendant, part-time main 18

C

Calendar button	71
Call 29
joining calls	52
making a cal	l55
screening 51
transferring	47
Call Forwarded	41

Call Notification dialog box 20

Call overflow occurs 19

Call processing area 24 Call button 37 Camp On button 37 Link Transfer button 37 Page button 37 Screen button 37 Transfer button 36 using 36 VMTransfer button 37

Callback 33

Caller Information 26

Caller information finding and editing 61

Caller Information option s24 Edit button 34

Hold button 34 Park/Page button 34 Release button 34

Caller menu 28

Caller record creating ne w59 deleting 62

Caller Type 35

	B		Calls by customers report		69
	Backup attendant	14, 18	Calls to employees report		69

	BLF tab vie w63		City box	39

	Blue Loop button	33	Client component
			restoring Attendant Console window 21
	Business Communications Manager Attendant Console
			starting	15
	Attendant button 21
			starting for the first tim		e16
	Introduction 11
			Transfer options 22

Attendant Console User Guide

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Nortel Networks P0936571 02 manual Index, Numbers

Contents

Business Communications Manager Attendant Console User Guide Trademarks Copyright 2001 Nortel NetworksContents Chapter Handling calls Glossary Index Contents P0936571 Text conventions Indicates command names and options and text thatExample Use the dinfo command PrefaceBoth BootP Bootstrap ProtocolCarrier sense multiple access/collision detection Ellipsis pointsNonbroadcast multi-access Integrated Services Digital NetworkMedia access control Media access unitAcronyms P0936571 Server component Chapter Introduction to Attendant ConsoleComponents of the Attendant Console PC compatibility Attendant Console featuresClient component Reports componentAdvanced software capabilities Graphical User Interface GUIAttendant Console’s advanced software capabilities Attendant typesQuitting the Client component Chapter Getting startedStarting the Client component Minimizing and maximizing the Attendant Console windowStarting the Client component for the first time Initializing and configuring the Client componentFull-time main attendant setup Types of attendant setupsBackup attendant setup Part-time main attendant setupAssistant attendant setup Overflow attendant setupCall notification Setting up other attendant featuresRestoring the Attendant Console window Setting the Attendant Selected optionDisabling Transfer options Attendant Console window components are shown in Figure Chapter Using the Attendant Console windowComponents of the Attendant Console window Loop buttons Title barMenu bar ToolbarFile menu contains Using the menu barStatus Bar File menuView menu contains Edit menuView menu Edit menu containsTransfer menu contains Tools menuTransfer menu Tools menu containsCaller menu contains Caller menuTarget menu contains Target menuAttendant menu Help menuHelp menu contains Using keyboard shortcutsAccess keys Shortcut keys defined on the menusShortcuts initiated by pressing the Alt key and another key Using right-click capabilityLinking and Joining calls on Using the toolbarWords and colors on Loop buttons Using Caller Information optionsEdit Caller Information dialog box To the caller’s name Following buttons are in the call processing area Using the call processing areaSearch and edit functions in the Directory options Using the Directory optionsEdit Employee Information dialog box Entered Directory list employee and extension information Directory list tab viewsOther columns in the Directory list are Sorting information in the Directory list tabsP0936571 Answering calls as an attendant Chapter Handling callsP0936571 Using the Contacts boxes Using the Directory Find box Using the Directory tab viewsTransferring a call Using the Department list boxParking calls and paging employees Parking, holding and screening callsAttendant Console User Guide Placing and retrieving calls on hold Screening calls Contacting employees using Voice CallCreating a conference call Linking and Joining callsJoining a call on hold Responding to a callback that a called party returned Handling a callback callResponding to a callback that an extension did not answer Making a call from the attendant’s extension Handling calls at an employee’s telephone P0936571 Attendant transfers the call to the Assistant extension P0936571 Creating a new caller record Chapter Maintaining caller and employee informationMaintaining caller information P0936571 Finding and editing caller information Maintaining employee information Finding an employee record Using the Directory listResetting the Full tab view Creating a new name for an extension Using the Make Caller buttonEditing employee information Adding notes to employee records Attendant Console User Guide P0936571 Calls to Employees report Chapter Generating reportsReport types Calls by Customers reportInformation list box Using the Reports windowExtension Directory report Database boxEmployees and Customers options Period list boxCustomer and Employee Selection dialog box Creating and viewing reportsSelecting a report type Setting the report periodLoading the database P0936571 Create Report button Clearing a dateSelecting employees and customers for the report Printing a report Viewing the reportAttendant Console User Guide P0936571 Telephone system that Attendant Console works with GlossaryDo not disturb Local area network Voice mail or voice message mailbox Glossary P0936571 Numbers IndexP0936571 LAN P0936571