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Nortel Networks P0936571 02 manual Viewing the report, Printing a report

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To create a report:

1Click the Create Report button.

This starts the report generation process. The Reporting animated icon appears to show that the report is running. The icon stops when the report is complete.

Note: You cannot close the application while it is running. If you need to quit the application while a report is running, you can do it from the Close Programs dialog box in the WindowsTask Manager. Refer to Windows Help for information on how to force programs to quit.

2After the report is complete, it appears in the Report Viewing area. The Create Report button is unavailable again, to show that the report is created. The Report controls are unavailable and the keyboard functions only in the Report Viewing area. You can re-access the Report controls by pressing the Tab key.

Viewing the report

After you create a report, the Page > and Page < buttons are available. The Page > button shows the next available page of the report, if there is one, in the report view. The Page < button shows the previous page of the report, if there is one.

The page number of the current page appears in the bottom right corner of each page of the report.

You can also change the displayed page from the keyboard.

To change the displayed page from the keyboard:

1Ensure the keyboard is active in the Report Display area, in the lower half of the Attendant Console Reports window. This is set automatically after creating a report, but can also be done by pressing the Tab key to move through the Report settings.

2Press Ctrl + Page Up to view the previous page, or Ctrl + Page Down to view the next page.

Printing a report

When a report is in the Report Viewing area, the Print button is available.

To print a report:

1Click the Print button.

The report prints to the default printer. You can change default printer the from the Printers folder. Access the Printers folder from the Windows Start menu or Control Panel. Refer to Attendant Console Help for further information.

2Choose the pages and number of copies of the report to print.

P0936571 02

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Nortel Networks P0936571 02 manual Viewing the report, Printing a report

Contents

Business Communications Manager Attendant Console User Guide Copyright 2001 Nortel Networks TrademarksContents Chapter Handling calls Glossary Index Contents P0936571 Indicates command names and options and text that Example Use the dinfo commandPreface Text conventionsBootP Bootstrap Protocol Carrier sense multiple access/collision detectionEllipsis points BothIntegrated Services Digital Network Media access controlMedia access unit Nonbroadcast multi-accessAcronyms P0936571 Components of the Attendant Console Chapter Introduction to Attendant ConsoleServer component Attendant Console features Client componentReports component PC compatibilityGraphical User Interface GUI Advanced software capabilitiesAttendant types Attendant Console’s advanced software capabilitiesChapter Getting started Starting the Client componentMinimizing and maximizing the Attendant Console window Quitting the Client componentInitializing and configuring the Client component Starting the Client component for the first timeTypes of attendant setups Full-time main attendant setupPart-time main attendant setup Backup attendant setupOverflow attendant setup Assistant attendant setupSetting up other attendant features Call notificationSetting the Attendant Selected option Restoring the Attendant Console windowDisabling Transfer options Components of the Attendant Console window Chapter Using the Attendant Console windowAttendant Console window components are shown in Figure Title bar Menu barToolbar Loop buttonsUsing the menu bar Status BarFile menu File menu containsEdit menu View menuEdit menu contains View menu containsTools menu Transfer menuTools menu contains Transfer menu containsCaller menu Caller menu containsTarget menu Attendant menuHelp menu Target menu containsUsing keyboard shortcuts Access keysShortcut keys defined on the menus Help menu containsUsing right-click capability Shortcuts initiated by pressing the Alt key and another keyUsing the toolbar Linking and Joining calls onUsing Caller Information options Words and colors on Loop buttonsEdit Caller Information dialog box To the caller’s name Using the call processing area Following buttons are in the call processing areaUsing the Directory options Search and edit functions in the Directory optionsEdit Employee Information dialog box Entered Directory list tab views Directory list employee and extension informationSorting information in the Directory list tabs Other columns in the Directory list areP0936571 Chapter Handling calls Answering calls as an attendantP0936571 Using the Contacts boxes Using the Directory tab views Using the Directory Find boxUsing the Department list box Transferring a callParking, holding and screening calls Parking calls and paging employeesAttendant Console User Guide Placing and retrieving calls on hold Contacting employees using Voice Call Screening callsJoining a call on hold Linking and Joining callsCreating a conference call Responding to a callback that an extension did not answer Handling a callback callResponding to a callback that a called party returned Making a call from the attendant’s extension Handling calls at an employee’s telephone P0936571 Attendant transfers the call to the Assistant extension P0936571 Maintaining caller information Chapter Maintaining caller and employee informationCreating a new caller record P0936571 Finding and editing caller information Maintaining employee information Using the Directory list Finding an employee recordResetting the Full tab view Editing employee information Using the Make Caller buttonCreating a new name for an extension Adding notes to employee records Attendant Console User Guide P0936571 Chapter Generating reports Report typesCalls by Customers report Calls to Employees reportUsing the Reports window Extension Directory reportDatabase box Information list boxPeriod list box Employees and Customers optionsCreating and viewing reports Customer and Employee Selection dialog boxLoading the database Setting the report periodSelecting a report type P0936571 Selecting employees and customers for the report Clearing a dateCreate Report button Viewing the report Printing a reportAttendant Console User Guide P0936571 Do not disturb GlossaryTelephone system that Attendant Console works with Local area network Voice mail or voice message mailbox Glossary P0936571 Index NumbersP0936571 LAN P0936571