Manuals / Nortel Networks / Communications / Telephone

Nortel Networks P0936571 02 manual Caller menu contains

Models: P0936571 02

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3rd Contact	transfers the active call to the caller’s third contact.
	3rd Contact is enabled if there is an active call and a contact in
	the third box of the Contacts list.

Transfer to Target	transfers the active call to the extension in the Target list box.
	The Transfer button performs the same function.

Screen Transfer	screens a call transfer of an active call to the extension number
	in the Target list box. The caller is put on hold when you click
	Screen Transfer. The caller is connected when you click Transfer
	Now in the Screen Transfer dialog box. The Screen button
	performs the same function.
	Refer to “Parking, holding and screening calls” on page 48.

Transfer to VMail	transfers the active call to the voice message mailbox of the
	extension in the Target list box. The VMTransfer button performs
	the same function.

Caller menu

The Caller menu contains:

Answer Next	answers the next call in the queue.

Hold	places an active call on hold. The Hold button performs the
	same function. Refer to “Parking, holding and screening calls”
	on page 48.

Release	disconnects the active call. The Release button performs the
	same function.

Park	parks the active call so you can page the person whose
	extension is in the Target list box. A list of all parked calls
	appears in the Parked Calls dialog box when you click View
	Parked Calls on the Caller menu. You can retrieve the call from
	the View Parked Calls dialog box by pressing the Retrieve
	button. For more information on viewing parked calls, refer to
	“Parking, holding and screening calls” on page 48. The Park/
	Page button performs the same function.

Join Caller	connects two callers by joining the active call with the call on
	hold. Refer to “Linking and Joining calls” on page 52.

View Parked Calls	opens the Parked Calls dialog box, which displays calls parked
	by all attendants. A call can be retrieved by any attendant or
	from any telephone on the Business Communications Manager
	base unit. For more information, refer to “Linking and Joining
	calls” on page52 .

P0936571 02

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Nortel Networks P0936571 02 manual Caller menu contains

Contents

Business Communications Manager Attendant Console User Guide Copyright 2001 Nortel Networks Trademarks Contents Chapter Handling calls Glossary Index Contents P0936571 Indicates command names and options and text that Example Use the dinfo commandPreface Text conventions BootP Bootstrap Protocol Carrier sense multiple access/collision detectionEllipsis points Both Integrated Services Digital Network Media access controlMedia access unit Nonbroadcast multi-access Acronyms P0936571 Components of the Attendant Console Chapter Introduction to Attendant ConsoleServer component Attendant Console features Client componentReports component PC compatibility Graphical User Interface GUI Advanced software capabilities Attendant types Attendant Console’s advanced software capabilities Chapter Getting started Starting the Client componentMinimizing and maximizing the Attendant Console window Quitting the Client component Initializing and configuring the Client component Starting the Client component for the first time Types of attendant setups Full-time main attendant setup Part-time main attendant setup Backup attendant setup Overflow attendant setup Assistant attendant setup Setting up other attendant features Call notification Setting the Attendant Selected option Restoring the Attendant Console window Disabling Transfer options Components of the Attendant Console window Chapter Using the Attendant Console windowAttendant Console window components are shown in Figure Title bar Menu barToolbar Loop buttons Using the menu bar Status BarFile menu File menu contains Edit menu View menuEdit menu contains View menu contains Tools menu Transfer menuTools menu contains Transfer menu contains Caller menu Caller menu contains Target menu Attendant menuHelp menu Target menu contains Using keyboard shortcuts Access keysShortcut keys defined on the menus Help menu contains Using right-click capability Shortcuts initiated by pressing the Alt key and another key Using the toolbar Linking and Joining calls on Using Caller Information options Words and colors on Loop buttons Edit Caller Information dialog box To the caller’s name Using the call processing area Following buttons are in the call processing area Using the Directory options Search and edit functions in the Directory options Edit Employee Information dialog box Entered Directory list tab views Directory list employee and extension information Sorting information in the Directory list tabs Other columns in the Directory list are P0936571 Chapter Handling calls Answering calls as an attendant P0936571 Using the Contacts boxes Using the Directory tab views Using the Directory Find box Using the Department list box Transferring a call Parking, holding and screening calls Parking calls and paging employees Attendant Console User Guide Placing and retrieving calls on hold Contacting employees using Voice Call Screening calls Joining a call on hold Linking and Joining callsCreating a conference call Responding to a callback that an extension did not answer Handling a callback callResponding to a callback that a called party returned Making a call from the attendant’s extension Handling calls at an employee’s telephone P0936571 Attendant transfers the call to the Assistant extension P0936571 Maintaining caller information Chapter Maintaining caller and employee informationCreating a new caller record P0936571 Finding and editing caller information Maintaining employee information Using the Directory list Finding an employee record Resetting the Full tab view Editing employee information Using the Make Caller buttonCreating a new name for an extension Adding notes to employee records Attendant Console User Guide P0936571 Chapter Generating reports Report typesCalls by Customers report Calls to Employees report Using the Reports window Extension Directory reportDatabase box Information list box Period list box Employees and Customers options Creating and viewing reports Customer and Employee Selection dialog box Loading the database Setting the report periodSelecting a report type P0936571 Selecting employees and customers for the report Clearing a dateCreate Report button Viewing the report Printing a report Attendant Console User Guide P0936571 Do not disturb GlossaryTelephone system that Attendant Console works with Local area network Voice mail or voice message mailbox Glossary P0936571 Index Numbers P0936571 LAN P0936571