High-level Data Link Control | Nortel Networks P0936571 02 guide

	Acronyms 9

DLCMI	Data Link Control Management Interface
HDLC	High-level Data Link Control
IP	Internet Protocol
ISDN	Integrated Services Digital Network
ISO	International Organization for Standardization
ITU-T	International Telecommunication
	Union-Telecommunication Standardization Sector
	(formerly CCITT)
MAC	media access control
MAU	media access unit
MDI-X	medium dependent interface crossover
NBMA	nonbroadcast multi-access
OSPF	Open Shortest Path First
PPP	Point-to-Point Protocol
SMDS	Switched Multimegabit Data Service
SNMP	Simple Network Management Protocol
STP	shielded twisted pair
TPE	twisted pair Ethernet

Attendant Console User Guide

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Nortel Networks P0936571 02 manual Data Link Control Management Interface, High-level Data Link Control, Internet Protocol

Contents

Business Communications Manager Attendant Console User Guide Trademarks Copyright 2001 Nortel Networks Contents Chapter Handling calls Glossary Index Contents P0936571 Example Use the dinfo command Indicates command names and options and text thatPreface Text conventions Carrier sense multiple access/collision detection BootP Bootstrap ProtocolEllipsis points Both Media access control Integrated Services Digital NetworkMedia access unit Nonbroadcast multi-access Acronyms P0936571 Chapter Introduction to Attendant Console Components of the Attendant ConsoleServer component Client component Attendant Console featuresReports component PC compatibility Advanced software capabilities Graphical User Interface GUI Attendant Console’s advanced software capabilities Attendant types Starting the Client component Chapter Getting startedMinimizing and maximizing the Attendant Console window Quitting the Client component Starting the Client component for the first time Initializing and configuring the Client component Full-time main attendant setup Types of attendant setups Backup attendant setup Part-time main attendant setup Assistant attendant setup Overflow attendant setup Call notification Setting up other attendant features Restoring the Attendant Console window Setting the Attendant Selected option Disabling Transfer options Chapter Using the Attendant Console window Components of the Attendant Console windowAttendant Console window components are shown in Figure Menu bar Title barToolbar Loop buttons Status Bar Using the menu barFile menu File menu contains View menu Edit menuEdit menu contains View menu contains Transfer menu Tools menuTools menu contains Transfer menu contains Caller menu contains Caller menu Attendant menu Target menuHelp menu Target menu contains Access keys Using keyboard shortcutsShortcut keys defined on the menus Help menu contains Shortcuts initiated by pressing the Alt key and another key Using right-click capability Linking and Joining calls on Using the toolbar Words and colors on Loop buttons Using Caller Information options Edit Caller Information dialog box To the caller’s name Following buttons are in the call processing area Using the call processing area Search and edit functions in the Directory options Using the Directory options Edit Employee Information dialog box Entered Directory list employee and extension information Directory list tab views Other columns in the Directory list are Sorting information in the Directory list tabs P0936571 Answering calls as an attendant Chapter Handling calls P0936571 Using the Contacts boxes Using the Directory Find box Using the Directory tab views Transferring a call Using the Department list box Parking calls and paging employees Parking, holding and screening calls Attendant Console User Guide Placing and retrieving calls on hold Screening calls Contacting employees using Voice Call Linking and Joining calls Joining a call on holdCreating a conference call Handling a callback call Responding to a callback that an extension did not answerResponding to a callback that a called party returned Making a call from the attendant’s extension Handling calls at an employee’s telephone P0936571 Attendant transfers the call to the Assistant extension P0936571 Chapter Maintaining caller and employee information Maintaining caller informationCreating a new caller record P0936571 Finding and editing caller information Maintaining employee information Finding an employee record Using the Directory list Resetting the Full tab view Using the Make Caller button Editing employee informationCreating a new name for an extension Adding notes to employee records Attendant Console User Guide P0936571 Report types Chapter Generating reportsCalls by Customers report Calls to Employees report Extension Directory report Using the Reports windowDatabase box Information list box Employees and Customers options Period list box Customer and Employee Selection dialog box Creating and viewing reports Setting the report period Loading the databaseSelecting a report type P0936571 Clearing a date Selecting employees and customers for the reportCreate Report button Printing a report Viewing the report Attendant Console User Guide P0936571 Glossary Do not disturbTelephone system that Attendant Console works with Local area network Voice mail or voice message mailbox Glossary P0936571 Numbers Index P0936571 LAN P0936571