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screens a call transfer of an active call to the extension number in the Target list box. Click the Screen button and the caller is put on hold. The caller is connected to the Target extension when you click Transfer Now in the Screen Transfer dialog box.
opens the Page dialog box.
makes a call from the attendant’s extension to the number in the Target list box.
transfers the active call to the voice message mailbox of the extension in the Target list box so the caller can leave a message.
places a call on hold at the target extension.
accesses Centrex or CO line features (such as
Using the Directory options
The Directory options are at the bottom of the Attendant Console window. They contains tabbed directories that show views of the extensions on the Business Communications Manager telephone system. The Directory options also contain buttons and boxes for searching and editing extension and employee information.
Search and edit functions in the Directory options
The buttons and boxes in the Directory options are used to search for and edit employee information that appears in the Directory list:.
indicates the status of the employee. When you select a category from the list box, a corresponding icon appears in the first column of the Directory list. The available category are: None, Not at Desk and Out of Office.
used to enter information about individual employees.
changes the caller or Caller ID record to an employee record if an employee calls in from outside. This prevents an employee name from appearing in the caller record related to the Caller ID name or number.
Attendant Console User Guide
