Local area network | Nortel Networks P0936571 02 manual

80Glossary

Hookflash

The signal that occurs when a telephone goes on-hook followed by off-hook.

Hunt Group

A Hunt Group is a group of telephones that can be called by a single number. Hunt Groups are configured in your Business Communications Manager base unit.

ID

Identification.

Internal call

An internal call is a call, such as a call from another employee’s extension, that originates from your company’s Business Communications Manager base unit.

LAN

Local area network.

Main attendant

A main attendant is the telephone attendant who is primarily responsible for managing a company’s incoming calls. The main attendant can have other attendants.

Networked model

In a networked model the Attendant Console main attendant’s PC is connected to one or more additional attendant PCs through a network.

Overflow attendant

The overflow attendant receives incoming calls when there are more than six active calls at the main attendant’s PC.

PC

Personal computer.

Server component

The Attendant Console server program supports the Client component residing in the PC.

Shared system

In an Attendant Console shared system the Business Communications Manager base unit is shared by two or more companies.

Stand-alone model

A stand-alone model is a Attendant Console system in which one attendant manages a business’s incoming calls. There are no assistant attendants, backup attendants or overflow attendants in a stand-alone model.

Target extension

A target extension is the extension number to which you are directing a call.

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Nortel Networks P0936571 02 manual Local area network

Contents

Business Communications Manager Attendant Console User Guide Copyright 2001 Nortel Networks Trademarks Contents Chapter Handling calls Glossary Index Contents P0936571 Indicates command names and options and text that Example Use the dinfo commandPreface Text conventions BootP Bootstrap Protocol Carrier sense multiple access/collision detectionEllipsis points Both Integrated Services Digital Network Media access controlMedia access unit Nonbroadcast multi-access Acronyms P0936571 Server component Chapter Introduction to Attendant ConsoleComponents of the Attendant Console Attendant Console features Client componentReports component PC compatibility Graphical User Interface GUI Advanced software capabilities Attendant types Attendant Console’s advanced software capabilities Chapter Getting started Starting the Client componentMinimizing and maximizing the Attendant Console window Quitting the Client component Initializing and configuring the Client component Starting the Client component for the first time Types of attendant setups Full-time main attendant setup Part-time main attendant setup Backup attendant setup Overflow attendant setup Assistant attendant setup Setting up other attendant features Call notification Setting the Attendant Selected option Restoring the Attendant Console window Disabling Transfer options Attendant Console window components are shown in Figure Chapter Using the Attendant Console windowComponents of the Attendant Console window Title bar Menu barToolbar Loop buttons Using the menu bar Status BarFile menu File menu contains Edit menu View menuEdit menu contains View menu contains Tools menu Transfer menuTools menu contains Transfer menu contains Caller menu Caller menu contains Target menu Attendant menuHelp menu Target menu contains Using keyboard shortcuts Access keysShortcut keys defined on the menus Help menu contains Using right-click capability Shortcuts initiated by pressing the Alt key and another key Using the toolbar Linking and Joining calls on Using Caller Information options Words and colors on Loop buttons Edit Caller Information dialog box To the caller’s name Using the call processing area Following buttons are in the call processing area Using the Directory options Search and edit functions in the Directory options Edit Employee Information dialog box Entered Directory list tab views Directory list employee and extension information Sorting information in the Directory list tabs Other columns in the Directory list are P0936571 Chapter Handling calls Answering calls as an attendant P0936571 Using the Contacts boxes Using the Directory tab views Using the Directory Find box Using the Department list box Transferring a call Parking, holding and screening calls Parking calls and paging employees Attendant Console User Guide Placing and retrieving calls on hold Contacting employees using Voice Call Screening calls Creating a conference call Linking and Joining callsJoining a call on hold Responding to a callback that a called party returned Handling a callback callResponding to a callback that an extension did not answer Making a call from the attendant’s extension Handling calls at an employee’s telephone P0936571 Attendant transfers the call to the Assistant extension P0936571 Creating a new caller record Chapter Maintaining caller and employee informationMaintaining caller information P0936571 Finding and editing caller information Maintaining employee information Using the Directory list Finding an employee record Resetting the Full tab view Creating a new name for an extension Using the Make Caller buttonEditing employee information Adding notes to employee records Attendant Console User Guide P0936571 Chapter Generating reports Report typesCalls by Customers report Calls to Employees report Using the Reports window Extension Directory reportDatabase box Information list box Period list box Employees and Customers options Creating and viewing reports Customer and Employee Selection dialog box Selecting a report type Setting the report periodLoading the database P0936571 Create Report button Clearing a dateSelecting employees and customers for the report Viewing the report Printing a report Attendant Console User Guide P0936571 Telephone system that Attendant Console works with GlossaryDo not disturb Local area network Voice mail or voice message mailbox Glossary P0936571 Index Numbers P0936571 LAN P0936571