Nortel Networks P0936571 02 guide

84Index

Close button 39

Company box 35

ConsoleServiceDB 73

Contacting employees using Voice Call 51

Contacts boxes 35, 45 using 45

conventions, text 7

Copy 26

Creating a new caller record 59

Cut 26

Name box 39

New Caller button 36

New Name butto n36

Record number 35

Save button 35

Edit Employee Information dialog box Assistant Extension box 39 Contacts box 39

Department box 39 Voice Message box 39

Edit menu 26

Employee Information 26

D

Department box 39, 47 using 47

Dial DTMF Tones 29

Dial Paste 26

Directory Find box 46 using 46

Directory list 17, 24, 25, 40 Department column 41 employee information 40 Ext column 41 extension information 40 Name colum n41 Notes column 41 sorting information 41 using 63

Directory list tab views 40, 46 BLF tab vie w40

Full 40 Selected 40

Directory tab views using 46

Disable Link Transfer 22

Disable VM Transfer 22

Do Not Disturb 41

DTMF button 32

Exit 25

Extension

creating an new name for 65 finding 45

Extension box 18

Extension Directory report 70

Extension, Attendant 16

F

File menu 25

Find button 39

Finding an employee record 63

Finding and editing caller information 61 Finding the correct extensio n45

Full tab vie w40 resetting 64

Full-time main attendant 17

G

Green Loop button 33

H

Handling a Callback call

Callback call 53

Help file 30

	E			Help menu	29
	Edit Caller Information dialog bo		x34	Hide Loop Buttons 26
	Edit Caller Information dialog bo		x34	Hold 28, 50
	Caller ID Nam e35			Hold 28, 50
	Caller ID Numbe r35			placing and retrieving calls 50
	Caller Type	35		Hold button	34
	Close button	35		Hunt Group	41
	Company box 35			Hunt Group	41
	Company box 35
	Contacts 35
	Delete Caller button 36
	Find button	36

	P0936571 02

Image 84

Nortel Networks P0936571 02 manual

Contents

Business Communications Manager Attendant Console User Guide Copyright 2001 Nortel Networks Trademarks Contents Chapter Handling calls Glossary Index Contents P0936571 Indicates command names and options and text that Example Use the dinfo commandPreface Text conventions BootP Bootstrap Protocol Carrier sense multiple access/collision detectionEllipsis points Both Integrated Services Digital Network Media access controlMedia access unit Nonbroadcast multi-access Acronyms P0936571 Chapter Introduction to Attendant Console Components of the Attendant ConsoleServer component Attendant Console features Client componentReports component PC compatibility Graphical User Interface GUI Advanced software capabilities Attendant types Attendant Console’s advanced software capabilities Chapter Getting started Starting the Client componentMinimizing and maximizing the Attendant Console window Quitting the Client component Initializing and configuring the Client component Starting the Client component for the first time Types of attendant setups Full-time main attendant setup Part-time main attendant setup Backup attendant setup Overflow attendant setup Assistant attendant setup Setting up other attendant features Call notification Setting the Attendant Selected option Restoring the Attendant Console window Disabling Transfer options Chapter Using the Attendant Console window Components of the Attendant Console windowAttendant Console window components are shown in Figure Title bar Menu barToolbar Loop buttons Using the menu bar Status BarFile menu File menu contains Edit menu View menuEdit menu contains View menu contains Tools menu Transfer menuTools menu contains Transfer menu contains Caller menu Caller menu contains Target menu Attendant menuHelp menu Target menu contains Using keyboard shortcuts Access keysShortcut keys defined on the menus Help menu contains Using right-click capability Shortcuts initiated by pressing the Alt key and another key Using the toolbar Linking and Joining calls on Using Caller Information options Words and colors on Loop buttons Edit Caller Information dialog box To the caller’s name Using the call processing area Following buttons are in the call processing area Using the Directory options Search and edit functions in the Directory options Edit Employee Information dialog box Entered Directory list tab views Directory list employee and extension information Sorting information in the Directory list tabs Other columns in the Directory list are P0936571 Chapter Handling calls Answering calls as an attendant P0936571 Using the Contacts boxes Using the Directory tab views Using the Directory Find box Using the Department list box Transferring a call Parking, holding and screening calls Parking calls and paging employees Attendant Console User Guide Placing and retrieving calls on hold Contacting employees using Voice Call Screening calls Linking and Joining calls Joining a call on holdCreating a conference call Handling a callback call Responding to a callback that an extension did not answerResponding to a callback that a called party returned Making a call from the attendant’s extension Handling calls at an employee’s telephone P0936571 Attendant transfers the call to the Assistant extension P0936571 Chapter Maintaining caller and employee information Maintaining caller informationCreating a new caller record P0936571 Finding and editing caller information Maintaining employee information Using the Directory list Finding an employee record Resetting the Full tab view Using the Make Caller button Editing employee informationCreating a new name for an extension Adding notes to employee records Attendant Console User Guide P0936571 Chapter Generating reports Report typesCalls by Customers report Calls to Employees report Using the Reports window Extension Directory reportDatabase box Information list box Period list box Employees and Customers options Creating and viewing reports Customer and Employee Selection dialog box Setting the report period Loading the databaseSelecting a report type P0936571 Clearing a date Selecting employees and customers for the reportCreate Report button Viewing the report Printing a report Attendant Console User Guide P0936571 Glossary Do not disturbTelephone system that Attendant Console works with Local area network Voice mail or voice message mailbox Glossary P0936571 Index Numbers P0936571 LAN P0936571