Using the toolbar | Nortel Networks P0936571 02 specification

32

Figure 3 Right-click capability

Using the toolbar

The toolbar contains several buttons that provide quick and easy access to some of the Attendant Console functions.

To display the toolbar:

1Click the View menu and then click Toolbar.

The toolbar is displayed across the top of the Attendant window below the menu bar.

The toolbar buttons are:

Use the In and Out buttons to indicate whether or not you can take calls.

Use the Link button to access Centrex or CO line features (such as off-premise transfer or conference) or other systems or carriers while on an outside call. For more information, refer to

“Linking and Joining calls” on page 52.

Use the DTMF button to dial DTMF-tone digits to the external number in the Target list box. This must be used with the Link button and with outdialing on an active line to access other systems or carriers such as Centrex. This button also sends special characters (such as * and #) from the Target list box to other services such as Interactive Voice Response (IVR) and Business Communications Manager messaging services.

P0936571 02

Image 32

Nortel Networks P0936571 02 manual Using the toolbar, Linking and Joining calls on

Contents

Business Communications Manager Attendant Console User Guide Copyright 2001 Nortel Networks Trademarks Contents Chapter Handling calls Glossary Index Contents P0936571 Indicates command names and options and text that Example Use the dinfo commandPreface Text conventions BootP Bootstrap Protocol Carrier sense multiple access/collision detectionEllipsis points Both Integrated Services Digital Network Media access controlMedia access unit Nonbroadcast multi-access Acronyms P0936571 Server component Chapter Introduction to Attendant ConsoleComponents of the Attendant Console Attendant Console features Client componentReports component PC compatibility Graphical User Interface GUI Advanced software capabilities Attendant types Attendant Console’s advanced software capabilities Chapter Getting started Starting the Client componentMinimizing and maximizing the Attendant Console window Quitting the Client component Initializing and configuring the Client component Starting the Client component for the first time Types of attendant setups Full-time main attendant setup Part-time main attendant setup Backup attendant setup Overflow attendant setup Assistant attendant setup Setting up other attendant features Call notification Setting the Attendant Selected option Restoring the Attendant Console window Disabling Transfer options Attendant Console window components are shown in Figure Chapter Using the Attendant Console windowComponents of the Attendant Console window Title bar Menu barToolbar Loop buttons Using the menu bar Status BarFile menu File menu contains Edit menu View menuEdit menu contains View menu contains Tools menu Transfer menuTools menu contains Transfer menu contains Caller menu Caller menu contains Target menu Attendant menuHelp menu Target menu contains Using keyboard shortcuts Access keysShortcut keys defined on the menus Help menu contains Using right-click capability Shortcuts initiated by pressing the Alt key and another key Using the toolbar Linking and Joining calls on Using Caller Information options Words and colors on Loop buttons Edit Caller Information dialog box To the caller’s name Using the call processing area Following buttons are in the call processing area Using the Directory options Search and edit functions in the Directory options Edit Employee Information dialog box Entered Directory list tab views Directory list employee and extension information Sorting information in the Directory list tabs Other columns in the Directory list are P0936571 Chapter Handling calls Answering calls as an attendant P0936571 Using the Contacts boxes Using the Directory tab views Using the Directory Find box Using the Department list box Transferring a call Parking, holding and screening calls Parking calls and paging employees Attendant Console User Guide Placing and retrieving calls on hold Contacting employees using Voice Call Screening calls Creating a conference call Linking and Joining callsJoining a call on hold Responding to a callback that a called party returned Handling a callback callResponding to a callback that an extension did not answer Making a call from the attendant’s extension Handling calls at an employee’s telephone P0936571 Attendant transfers the call to the Assistant extension P0936571 Creating a new caller record Chapter Maintaining caller and employee informationMaintaining caller information P0936571 Finding and editing caller information Maintaining employee information Using the Directory list Finding an employee record Resetting the Full tab view Creating a new name for an extension Using the Make Caller buttonEditing employee information Adding notes to employee records Attendant Console User Guide P0936571 Chapter Generating reports Report typesCalls by Customers report Calls to Employees report Using the Reports window Extension Directory reportDatabase box Information list box Period list box Employees and Customers options Creating and viewing reports Customer and Employee Selection dialog box Selecting a report type Setting the report periodLoading the database P0936571 Create Report button Clearing a dateSelecting employees and customers for the report Viewing the report Printing a report Attendant Console User Guide P0936571 Telephone system that Attendant Console works with GlossaryDo not disturb Local area network Voice mail or voice message mailbox Glossary P0936571 Index Numbers P0936571 LAN P0936571