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Use the Join button to connect two callers by joining the active call with the call that is on hold at the Attendant Console. Refer to “Linking and Joining calls” on page 52.
Use the View Parked button to display the Parked dialog box, which lists parked calls. Calls can be parked and retrieved from any telephone connected to your Business Communications Manager base unit. Refer to “Parking calls and paging employees” on page48 .
Use the Voice Call to initiate a call from the attendant’s telephone to the speaker of another telephone without causing the telephone to ring. Refer to “Parking calls and paging employees” on page48 .
Six Loop buttons, labeled F1 to F6, are used to answer calls. Each Loop button represents call. The color of the Loop button and the word that appears shows the type of call activity occurring.
You can display or hide Loop buttons. On the View menu click Hide Loop Buttons. When a check mark appears, only active Loop buttons appear. When Hide Loop Buttons is not selected, all the Loop buttons appear.
Words and colors on Loop buttons:
A yellow Loop button with the word Ringing appears when an incoming call rings at the attendant’s extension.
A green Loop button with the word Active appears when a call is answered by the attendant. Only one Loop button is active at one time.
A blue Loop button with the words On Hold appears when a call is on hold at the attendant’s extension.
An orange Loop button with the word Callback appears when a call returns to the attendant from the Target extension.
A red Loop button with the word Ringing appears when a call rings at an
Assigned extension.
Grey Loop buttons appear when the Loop button is inactive and when Hide
Loop Buttons is not selected.
Using Caller Information options
Caller Information options are in the top center of the Attendant Console window. When you answer a call, the Caller Information options show information about the caller.
Attendant Console User Guide
