Panasonic panasonic

Chapter 1

Overview

This chapter describes the outline of the

Voice Processing System (VPS).

Contents

1.1 Introduction .......................................................... 1-2

1.2 Call Services .......................................................... 1-4

1.3 Other Features ...................................................... 1-7

1.4 Outline Caller Handling ....................................... 1-9

1.5 Configuration ................... . .................................... l-10

1.6 Guidelines for Preparation .................................. l-11

1.7 Mailbox Management ........................................... l-15

1.8 System Diagnosis .................................................. 1-17

Contents

Main Attention Page Important Safety Instructions SAVE-THESE INSTRUCTIONS Telephone Company and F.C.C. Requirements and Responsibilities 1. Notify the Tekphone Company 2. Connection to Telephone Line 3. Incidence of Harm to the Telephone Lines 4. Compatibility of thk Telephone Network and Terminal Equipment Telephone Company and F.C.C. Requirements and Responsibilities Note: Ringer Equivalence No. (REN): Caution: How To Use This Manual Terms to Know - System Administrator -Prompts . - Port - Message Manager Conh& (KX-TVS7YlOO Installation Manual) Chapter 1 Overview Chapter 2 System Installation Chapter 3 Detailed Feature and Service Descriptions Contents Chapter 4 System Administrators Guide Chapter 5 System Managers Guide Chapter 6 Message Managers Guide Chapter 7 Maintenance Template for K%TVS75 Specifications Index Worksheets Page 11 0 Ikroduction Welcome to the P&sonic Voice Processing System Introduction Call Services Automated Attendant Service Call Services Voice Mail Service Call Services Interview Service Custom Service &her Features Message Waiting Notification External Message Delivery Auto Forwarding Live Call Screening (KS)* 13 Other Features Two-Way Recording* Direct Mailbox Access* Outside Caller Handling 15 Configuration Programming System Administrator 16 0 Guidelines for Preparation Telephone Programming 16 0 Svstem Manager Messape Manaper Page Page Mailbox Management 18 System Diagnosis System Reports Utility Command 18 System Diagnosis Chapter 2 System Installation Main Cabinet I I I I II II I/ Inside View of the Main Cabinet 21 a System Components Main Cabinet Components 21 0 System Components 2.1.1 Port Card 2.1.2 CPU Card 2.1.3 Hard Disk Drive 22 0 I&tallation _. 2.2.1 Preparation 22 a Iktallation 2.2.2 System Expansion (TVS100 only) 4. 3. 2. 22 Installation .-s Installation Precautions Wiring Precautions 22 0 Ifistallation the VPS on the Wall 22 0 I&tallation 22 0 Installation 2.2.3 Extension Connection 2 1 To connect telephone lines: L Irktallation / I / 1 I I I I I , 22 0 Iktallation 22 I&tallation 2.2.4 Data Terminal or Printer Connection RS-232C parameters Connecting RS-232C cable 22 hstallation Connection Chart: 22 Gstallation EIA (RS-232C) SIGNALS: 22 hstallation 2.2.5 Power Cable Connection Page Before -Reading-This Chapter 3 Features and Services Alternate Extension Group Auto Auto Forwarding Automated attendant Service Page Automated Attendant Service r-l 3-6 Features 7t f > l - BC Busy Broadcasting Messages Coverage Mode Callback Number Entry Page 3 Features and Services Call Blocking Call s creening Call s ervices 3 Features and Services Call r 3 Features and Services Cl ass of Service C ompany Greetings . 3 Features and Services C overing Extension Custom Service [Programming Example] 3 Features and Services c Features 3-15 c n -Custom .Service Settings Screen for Sample Program Custom 1 Custom 2 . Page Features and Services 3 Daylight Dav D Service- Saving Time Assignment Department Dialing D Dialing by Name cl cl cl D Mailbox Access (D-PITS Only) D-PITS E Extension Group Extension Numbering Plan . External Message Delivery List I External Message Delivery Service Page EF 3 Features and Services. External Message Delivery Status Fax M anagement G Groti~ Distiibution List. Personal Group Distribution List, System _ HZ Holiday Service Inband Page Z [Example of Inband Integration] 3-28 Features 42 & Z Incomplete Call Handling Service I hercorn Paging (D-PITS Only) It n erview Service Live Call Screenitig (D-PITS Only) 9 flik D LM Logical Extension (All Calls Transfer to Mailbox) Mailbox M Creatiw a Mailbox 3 Features and Services lw Mailbox CaDacitv Mailbox M Message Ddivery, Internal Message Delivery Status Features and Services Message Reception essage M Mode 3 Features and Services M Message Waiting Notification - Device Page Page 3 Features and Services M M essage Waiting Notification - Lamp Multi-Lingual Service . Page M c I . . . I I . . I I I . I I I I L --------em- -l . L---i-------J NO - No-Answer Coverage Service Operator Mode OP n PBX Integration P Personal Greetings Features and Services P Play System-Prompt After Personal Greeting Port Service PR 3 Private .Message Receive Message R Record Message Reply to Message Sender RS 3 Features and Services Rotary Selection Menu . 3 Features and Services s [#I [#I PI [#I [71 [ICI S System Cloc1 System Reports ST Two-way Recording (D-PITS Only) uv - Utility Commands Voice Mail Service Page Voice Prompts Page Chapter 4 - System Administrators Guide 41 a System Administrators Function 1. 3. 2. 41 System Administrators Function 5. 4. 42 Using the Interface 42.1 Keyboard Operation 42 U&g the Interface 4.2.2 Programming Guidance 43 0 Startup System 1 mm=M=l 2 3 43 Startup System Starting the Quick Setup 4.3.1 Quick Setup Step 1. PBX type Step 2. Extension numbers of VPS ports 3. Extension numbers for mailboxes 4.3.1 Quick Setup Step 4. Creating mailboxes Step 5. Port service setting 4.3.1 Quick S&up Step 6. Password setting Step 7. Date and time setting Step 8. Activating the Quick Setup Page 44 0 Programming Menu Structure Diagram 4-16 44 El 4-17 TVS 100 6. 2. 45 Programming the System Ptirameters Before starting the system parameters setup 4.51 Setting up Mailboxes 4.5.1.1 Creating and Editing. Mailboxes 4.5.1 Setting Mailboxes Editing Mailboxes 4.5.1 Setting up Mailboxes Notification Setting Device 1 Device 2, 3 4-24 4.5.1 Setting up Mailboxes 4.5.1.2 Deleting a Mailbox 4.5.1.3 Resetting a Mailbox Password 4.5.1 Sitting up Mailboxes 4.5.1.4 Listing Mailboxes 4-26 System Administrator System Administration Top Menu + 1 + 1 + 4 4.5.2.1 Class of. Service Setting COS Nos. l-62 (for Subscribers) 4.5.2 Setting COS (Class of Service) Parameters c COS Nos. 1-62 Page 4.52 Setting COS (Class of Service) Parameters COS Nos. 63. 64 (for Manapers) COS Nos. 63. 64 System Administrator 4-31 during message scan. senders name and the recording date and time to 4.5.2.2 Special Feature Authorization Page Page 4.5.2 ,Setting COS (Class of Service) Parameters COS No. 63 (for MessaPe Manaper) COS No. 63 COS No. 64 (for Svstem Manaper) 4-36 4.53 Port Service 4.5.3.1 Port Assignment Port 1 - Day Mode 4.5.3 PDrt Service r I ( 4.5.3 Pbrt Service 4.5.4 Sixvice Settings System Administration Top Menu + 1 + 4 4-40 System Administrator 4.5.4.1 Automated Attendant Parameters System Administration Top Menu + 1 + 4 -+ 1 4.5.4 Service Settings 4.5.4.1.2 Operators Parameters ODerator 1 - Day Mode Operator Service I- L A Operator 2 - Day Mode Page ODerator 3 - Day Mode r 4-46 Operator 1 - Night Mode Operator 2 - Night Mode Operator 3 - Night Mode 4.5.4.1.3 Alternate Extension Assignment Alternate Extension Group - Enter 4.54 Service Settings Alternate Extension - Delete Administrator 4-49 You can delete extension numbers from the alternate extension group. Alternate Extension - Listing 4.5.4.2 Custom Service 4.5.4 S&vice Settings 4-51 4.5.4 Service Settings 4.5.5.1 System Group Assignment 4.5.5.1.1 Mailbox Group Mailbox Grow - Enter Mailbox Group - Delete to be deleted from the list. 4-54 Mailbox Group - Listing 4.5.5.1.2 Extension Group Extension Group - Enter Extension Group - Delete Extension Group - Listing 4.5.5.2 Day Service 4.5.5 Sj&m Parameter Settings I 4-58 System Administrator 4.5.5.3 Holiday Setting Holiday Setting - Enter Holiday Setting - Delete setting by specifying a holiday number (l-20). 4-60 Holiday Setting - Listing -7 Daylight Saving Time 4.5.5.5 Pmn~t Setting T c I 4.5.5.6 Other Parameters 4.5.5.6.1 Extension Numbering Plan can recognize Page 4.5.5.6.2 Dialing Parameters 4-65 ! Seiup 41556.3 Message Waiting Notification o-9, x, #, F, R, S, T, W (-0 4-66 Page 4.5.5.6.4 External Message Delivery Parameters 4-68 4-69 4556.5 Call Gold Parameters 4.5.5.6.6 Rotary Telephone Service I 4.5.5.6.7 intercom Paging Parameter Page 4.5.5.6.8 Fax Management Page 4.5.5.6.9 Disconnect Parameter 4.5.6.1 RS-232C Parameters 4.5.6 Ikrdware Settings r Setting 4.5.6.2 Port Setting Menu r 4.5.6.3 PBX Interface Parameters 4.5.6.3.1 Dialing Parameters Page r ----I 4-80 System Administrator 1 -I- Page the 4.5.6 Hkdware Settings 4.5.6.3.2 Inband Signaling Parameters (1) VM VPS r 4-84 4.5.6.3.3 Digit Translation Table Parameters Inter - Digit Timeout Digit Translatio: Table 4-86 Chapter 5 System Managers Guide 51 0 System Managers Function Before starting system management 52 . r Accessing the System Managers Mailbox To Access the System Managers Mailbox 1 I 53 Setting up Mailboxes 6 1 5.3.1 Creating and Editing a Mailbox 53 0 Setting up Mailboxes 53 a Setting up Mailboxes 5.3.2. Deleting a Mailbox 5.3.3 Deleting a Mailbox Password Personal Greeting Length 5 6 7 10 New Message Retention Time Saved Message Retention Time 11 Page 54 Setting COS (Class of Service) Phameters 36 32 Message Cancel for Live Call Screening Status External Message Delivery Status Auto Forwarding Status 50 55 a Setting the System Clock 56 Checking System Usage (System Reports) 5.6.1 Obtaining System Reports 56 Checking System Usage (System Reports) 1-3 5.6.2 Clearing the Reports 57 0 Delivering Messages 57.1 Delivering Messages to All Mailboxes (Broadcasting Messages) 11. 10 6 57 0 Delivering Messages - 57.3 Checking Mailbox Distribution 58 Customizing the System Managers Mailbox 59 0 listening to Messages Chapter 6 Message Managers Guide 61 0 Message Managers Function Before starting message management 62 Accessing the Message Managers Mailbox To access the message managers mailbox Page 63 a Managing the General Delivery Mailbox 6.3.1 Listening to Messages 63 Managing the General Delivery Mailbox 6.3.2 Transferring Messages 64 a Setting up Message Waiting Notification 6.4.1 Setting Message Waiting Lamp Status 6.4.2 Setting Notification by Calling Status 6.4.2.1 Setting Device Status 64 Setting up Message Waiting Ndification 6.4.2.2 Assigning Notification Numbers 64 0 Setting up Message Waiting Notification b 65 Customizing the Message Managers Mailbox 6.51 Message Managers Password 6.5.2 Operators Extensions . 66 a Setting the System Clock 6.7.1 Recording Company Greetings 6.7.2 Recording Company Name 67 0 Recording Company Messages 1 7 6 6i7.3 Recording Department Dialing Menu Messages 6.7.4 Recording Custom Service Menu Messages 6.7.5 Recording Voice Labels for Mailbox Lists 6.7.6 Recording User Prompts 67 a Recording Company Messages 6.7.7 Recording Selection Menus 67 Recording Company Messages 6-17 the menu the main command menu. Voice Prompts 6-18 Message Manager List of IkIodifiable Prompts I PEP I 1 6-19 c Page List of Modifiable Prompts [5361, 6-22 List of lkodifiable Prompts W81, 12821, [4421, [5811, [X9, [5831, [5841, [5851 6-23 of RiIodifiable Prompts I I 6-24 List of Modifiable Prompts of l%iodifiable Prompts [3281, P821 [W, t3281, WUI, [6011 6-26 Page List of &Iodifiable Prompts r I-- 363 I I I I List of Modifiable Prompts 6-29 I- Page I I I. [4601 [4681, [WI, iti.51, [4661 6-32 List of RiIodifiable Prompts Page List of Ihodifiable Prompts 6-35 of R;lodifiable Prompts C2.481 2 6-36 Page Page List of Modifiable Prompts of Modifiable Prompts [Linked Prompts List] List of Modifiable r Trompts L es l- - I 1 Chapter 7 Maintenance System Administration Top Menu + 3 7.1.1 Off-line Set (OFLN) or Utility Commands I 71 0 3 7.1.5 Print Reports at Specified Time (PSET) 2 1 7.1.6 Error Log Display (ELOG) 71 a Type ELOG, then press [RETURN]. 7-6 Maintenance Note: Types of errors displayed on the screen and their meanings are as follows: Device error log indications 7.1.7 Saving the System Data to the Backup Device (SAVE) 71 0 r--- I 71 0 Utility Commands 7.1.8 Loading the Saved Data to the VPS (LOAD) 3 2 1 71 7.1.9 Print All of tlie VPS Parameters (GPRN) and 7.1.10 Program Version Display (VERS) 71 a Utility Commands 7.1.11 Custom Service Report (CREP) 7.1.12 Custom Service Menu Access Count Clear (CCLR) 71 Utility Commands m 2 1 7.1.13 Message Waiting Lamp Retry Times (MWL) 7.1.15 Modified Prompt List (MPLT) 1 2 7.1.16 Utility Command List (HELP) 1 7.1.17 Quick Setup (QSET) 72 System Reports 7.2.1 Mailbox Assignments 72 System Reports 7-16 Maintenance Note: System Administration Top Menu + 2 + 1 + 1 7.2.3 System Service Report : Custom Service System Administration Top Menu + 2 + 1 + 3 Note: An X in the screen indicates that the feature marked with the X is used. 7.2.4 Call Account Report 7.2.5 Port Usage Report Port Usage Statistics Clear 7.2.6 Disk Usage Report Disk Usage Statistics Clear I- 7.2.7 Mailbox Usage Report IM: Interview Message LD: Long Distance GM: Group Message Lcl: Local Exp: Expired Mailbox Usage Statistics Clear The Mailbox Usage Report can be cleared of all values and prepared for use again. Maintenance 7-21 System Administration Top Menu + 2 + 2 + 3 7.2.8 Fax Call Report I . . . . . . . . . . . . . . . . . . . . I Fax Call Statistics Clear 73 Initializing the System 73 r- Itiitializing the System 74 0 Troubleshooting Guide 7-25 Page Specifi, *I irations Index D o ......................................................... C B H I L M N Q R S Worksheets Introduction Introduction - Worksheets for System Administrator ........................................................ HOW w-o- 1 W-l-l Contents How to Use the Worksheets Example for System Administrator System Administration Top Menu + 1 + 4 + 1 Example for System Manager System Manager Top Menu -+ [6] -+ [l] q Page n Background n Switch Capabilities Information Page Page Page n Customers call Handling Survey Page Page Page Mailbox-Settings Page see pages 5-9 - 5- IO. System Manager Top Menu + 16) + 121 cm Worksheets for System Administrator Page See pages 4-22 - 4-24. System Administration Top Menu T-, 1 + 1 + 1 --+ Mailbox No.+ 2 -+ Device No. See pages 4-27 - 4-31. System Administration Top Menu + 1 -+ 2 -+ COS No. -+ 1 I I I I I I II I I I I . * c* 5) cos GL I . Port Assignment See 4-37 - 4-39. pages System Administration Top Menu -+ 1 --+ 3 -+ 1 - 4 + 1 M 2 W-l-6 Worksheets Department Dialing See 4-40 - 4-41. pages System Administration Top Menu + 1 + 4 3 1 --+ 1 Worksheets w-1-7 OperatoYs Parameters Day Mode - Operator 1 W-1-8 Worksheets . See 4-41 4-44. pages - System Administration Top Menu + 1 + 4 --+ 1 + 2 + 1 -+ 1 Day Mode - Operator 2 Operators Parameters - Day Mode - Operator 3 Worksheets w-1-9 See 4-46 - 4-47. pages System Administration Top Menu -+ 1 -+ 4 -+ 1 + 2 + 1 + 3 Night Mode - Operator 1 Operators Parameters Nigh1 Mode - Operator 2 1 See pages 4-44 4-45. - System Administration Top Menu -+ 1 -+ 4 + 1 -+ 2 + 2 + 2 Night Mode - Operator 3 w-1-10 Page Custom Service See pages 4-50 - 4-52. System Administration Top Menu + 1 + 4 -+ 2 + Custom Service No. Worksheets w-1-12 Mailbox Group Page Day Service See page 4-58. System Administration Top Menu + 1 -+ 5 -+ 2 Holiday Setting See 4-58 - 4-61. pages System Administration Top Menu -+ 1 + 5 -+ 3 -+ 1 -+ Holiday No. W-1-16 Worksheets Daylight Saving Time Prompt Setting Extension Numbering Plan Dialing Parameters See 4-65 - 4-66. pages System Administration Top Menu + 1 -+ 5 -+ 6 -+ 2 w-1-20 Worksheets Message Waiting Notification Parameters See 4-66 - 4-68. pages System Administration Top Menu -+ 1 + 5 + 6 + 3 Worksheets w-1-21 External Message Delivery Parameters See 4-68 - 4-69. pages System Administration Top Menu + 1 + 5 -+ 6 --+ 4 w-1-22 Worksheets Call Hold Rotary Tdephone Service Intercom Paging Parameter See 4-72 - 3-73. Worksheets w-1-25 pages System Administration Top Menu -+ 1 + 5 -+ 6 -+ 7 Fax Mafiagement See pages 4-73 - 4-75. System Administration Top Menu --+ 1 + 5 -+ 6 -+ 8 W-l-26 Page RS-232C -Parameters Port Setting See pages 4-77 - 478. System Administration Top Menu + 1 + 6 -+ 2 -+ Port No. Note: Port 3 and Port 4 are applicable only to T%lOO. Worksheets W-1-29 Dialing Parameters See pages 4-79 - 4442. System Administration Top Menu + 1 -+ 6 + 3 -+ 1 w-1-30 Inband Signaling Parameters See pages 4-53 - 4-85. System Administration Top Menu + 1 --+ 6 -+ 3 -+ Z Worksheets w-1-31 Digit Translation Table Parameters I See page 445. (- Itenl System Administration Top Menu -+ 1 + 6 -+ 3 + 3 -+ 1 Inter-Digit Timeout Page Page Mailbox- Owners Address See page 6-6. Company Greetings I Page Page Custom Service Menus See page 6-14. Message Manager Top Menu -+ [S] + [4] Mailbox Distribution Group Name Page Selection- Menu Additional Features Digital Proprietary Telephone Voice Mail Integration Features Table of Contents Voice Mail Integration for Digital Proprietary Telephones Conditions Programming References Feature References AIL Automatic Cotiguration* Live Call Screening (LCS)* L Conditions Operation References Feature References sounds an alert tone to let T Two-Way Reqwding into Voice Mailbox * Operation References Feature-References Conditions System Programming * __ System Programming -Voice Mail Number Assinment * System Programming Voice Mail Number Assignment * Conditions _ Feature References Page Voice Mail Extension Number Assignment * Conditions _ Feature References Voice Mail Extension Group Assignment * -Voice Mail Extension Group Assignment * Extension Programming Live Call Screening Recording Mode Assignment * Programming Tables [005] Flexible CO Wltton Assignment (Selection) Selectiw of Value Parameter I I - [6101 Flexible Button Assignment Live Call ,%reening Button (Assignment) * Live Call kreening Cancel Button (Assignment) * Two-Way Record Button (Assignment) * Two- Way Transfer Button (Assignment) * Live Gail S&&g Password Control * Feature References Station Programming Live Call Screening Mode Setting * DPT Features Live Call Screening (LCS) * -_--_--_- 1. b DPT Features L 1 4 DPT Features * Setting the password Cancelling the password Semng Live Call $reening I Cancelling Live Call Screening I-, In the Hands-free mode; Having a conversation with the party DPT Features * In the Private mode; Stopping the alert tone Monitoring the recording message Having a conversation with the party L While having a conversation with another party ; Conditions _ Program References T Two-Way ReJording into the Voice Mail Recording into your mailbox Stopping recording Recording into another mailbox