Play System-Prompt After Personal Greeting

Features and Services

Play System-Prompt After Personal Greeting

Feature Ref. 1 Personal Greeting

Description	Specifies	whether or not Guidance		for	Recording is played			to the caller after
	the Personal Greeting.
	Guidance	for Recording is:
		To	end recording,	hang up or		press [I]	for	more features.
		To	pause and restart		recording,	press	[2].

Note:

Conditions

S.A:

S.M.

The above prompt can be recorded in other languages. Refer to “Recording User Prompts” in Chapter 6.

lIf a Personal Greeting is not recorded, Guidance for Recording is always played to the caller before recording.

l“Play System Prompt after Personal Greeting” (page 4-29)

l“Play System Prompt After Personal Greeting Status” (page 5-8)

Port Service

Feature Ref.

Description

More Information

Call Services

One of the incoming call services can be assigned to each port. TVS 75 - a maximum of two ports

TVS 100 - a maximum of four ports

Also a Company Greeting number, prompt mode and delayed answer time can be set by respective ports.

l Incoming Call Service

The VPS has the following four services to answer the incoming calls. 1 Voice Mail Service

2Automated Attendant Service

3Interview Service

*A Subscriber’s interview mailbox can be assigned to ‘the port.

4Custom Service

*A Custom service will be assigned to the port.

Features 3-49

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Panasonic panasonic manual Play System-Prompt After Personal Greeting, Port Service

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Contents

Model ’ KX-TVS751KX-TVS100 Model no Serial no Important Safety Instructions Extensive work Qualified To restoreThat Covered by the operating Instructions Because Improper Notify the Tekphone Company Connection to Telephone LineIncidence of Harm to the Telephone Lines Ringer Equivalence No. REN How To Use This Manual Terms to Know Chapter System InstallationDetailed Feature and Service Descriptions Overview Contents Contents SystemManager’s Guide Message Manager’s Maintenance Template for K%TVS75 Specifications Index Worksheets Chapter Overview Welcome to the P&sonic Voice Processing System Ikroduction Introduction Chapter 12lCall ServicesAutomated Attendant Service Service and Voice Mail Voice Mail Service 12lCall Services Interview Service Custom ServiceService, by scheduling messages to yourself Auto Forwarding 13l&her FeaturesMessage Waiting Notification External Message Delivery Two-Way Recording 13lOther FeaturesDirect Mailbox Access Describes these features in detail Overview 14lOutside Caller Handling RS-232C Interface Message Manager 15lConfigurationVPS Connections to the PBX TVS100 16lGuidelines for Preparation Programming System Administrator Telephone Programming Guidelines for Preparation When you program, refer to Chapter Svstem ManagerMessape Manaper 16lGuidelines for Preparation 17lMailbox Management 17lMailbox Management Utility Command 18lSystem DiagnosisSystem Reports You can start the Quick Setup Overview You can display the programming of Custom serviceYou can clear the access count of each Custom service You can display the available Utility Commands Installation Power Cable ConnectionSystem Main Cabinet 21lSystem Components Inside View of the Main Cabinet Rotary SwitchEIA RS-232C Connector Installation Main Cabinet Components 21a System Components System Components Port CardCPU Card Hard Disk Drive Preparation 220 I&tallation Installing an optional Port Card 22a IktallationSystem Expansion TVS100 only 22lInstallation .-s Installation PrecautionsWiring Precautions To Mount on a WoodenWall Hook the unit on the screw heads TVS InstallationIfistallation Mounting theVPS on the Wall TVS100 To Mount on Concrete or Mortar Walls TVS100 only To extension port of the PBX InstallationExtension Connection To connect telephone lines Assignedto theVPS Assignedto the VPS Installation22lIrktallation KX-TD Series Telephone System Exampie Your PBX RS-232C parameters Connecting RS-232Ccable22lI&tallation Data Terminal or Printer Connection Data Connection ChartHstallation EIA RS-232C port on 22lGstallation EIA RS-232C Signals 22lhstallation Power Cable Connection Chapter Detailed Feature and Service Descriptions Subscriber Before -Reading-This Chapter Auto Forwarding Auto Configuration D-PITS OnlyGroup Alternate Extension Automated attendant Service Features and Services ~.....*****m*****o**o**o*a Automated Attendant Service Broadcasting Messages Busy Coverage ModeNotification-Device Description When the caller Subscriber Accesses his mailbox. If the Subscriber receives Without Callback Number Display When the message is specified as urgent BeforeNate Callback number is the number Which You Call Blocking Call s creeningCall s ervices Call TransfeLr Status Record your name at the toneSorry, no one is available to answer the call Conditions Subscriber If not, the caller hears Then the VPS pages the Subscriber Cl ass of Service Ompany GreetingsDescription Conditions Custom Service Covering ExtensionEx. Menu Message Programming Example Features Worksheets OLSample System Administration Top Menu + 1 + 4 + Custom Custom .Service Settings Screen for Sample Program Features and Services Dav Service Time AssignmentDepartment Dialing Cl6 Dialing by Name Dialing Parameters Direct Mailbox Access D-PITS Only External Message Delivery List External Message Delivery ServiceExtension Group Extension Numbering Plan More Information Defiqed by the Fax No-answer Coverage Mode External Message Delivery StatusFax M anagement Group Distribution List, System Groti~ Distiibution List. Personal Inband Holiday Service Features and Services Example of Inband Integration Incomplete Call Handling Service Calling Hercorn Paging ‘D-PITS OnlyWill always hear Following Callers Erview ServiceOr to receive repair service orders How to Assign the Interview Service Live Call Screenitig D-PITS Only Flik Mailbox Logical Extension All Calls Transfer to Mailbox 9999 99999 Creatiw a MailboxMailbox Number Message Manager’s See Group Distribution List, System Features Mailbox CaDacitvMessagesCoinbined Description’ MessageDdivery, Internal Message Delivery Status Message Reception Mode Or the Interview mailbox when he is unable to take callsEssage Scan Subscriber . l Message Playback Options Subscriber’s Guide Feature Ref DescriptionEssage Transfer Message Waiting Notification Device 12AM 1012PM2 VPS calls Device 1 through Device 3 in this order VPS skips the device and calls the third one Subscriber that there Essage Waiting Notification Lamp Multi-Lingual Service Cos = Valid setting Features = an available option Available Prompt Options Then create the tree as below Custom Ex. Custom 1 Menu Message for Bilingual Service Operator Service No-Answer Coverage Mode Bperator Call Coverage PBX Integration’ Business hours Personal Greetings Play System-Prompt After Personal Greeting Port Service Private .Message Receive MessageL Port Assignment Send a message to the sender’s mailbox Feature Receive Message DescriptionRecord Message Reply To Message Sender Rotary Telephone Service See Multi-Lingual Service FeaturesSelection Menu Following Ervice Access CommandsSpecial Feature Authorization Description 1 Entering System Reports System Cloc1 Recording D-PITS Only Feature Ref Description Conditions Subscriber Voice Mail Service Utility Commands Setting the System Clock l Receiving Messages 316 Service Access CommandVoice Prompts 31.7 Good morning Prompt 538 Message recorded on date prompt 248 at time Turning off a Prompt Prompt Setting Other Parameters Hardware Settings Class of Service Setting Special Feature AuthorizationAutomated Attendant Parameters Custom Service System Group Assignment Day Service 5.3’Holiday 41a System Administrator’s Function 41l System Administrator’s Function Key 42lUsing the InterfaceKeyboard Operation Ill Programming Guidance 42lU&g the Interface Active COs in the above screens means Active Ports Status Power IndicatorStartup System Mm=M=l2 Press l or 2 to specify the RS-232C terminal type Ascii Terminal mode43lStartup System Press Return +4+5-+6-+7 1KX-TD816/1232 Quick SetupStarting the Quick Setup 8System Administrator After pressing Return Enter, the screen shows Quick SetupPBX type Extension numbers of VPS ports Extension numbers for mailboxes To create or discard the mailboxes Make Make/Delete field Creating mailboxes Port service setting Quick S&up Password setting With Date and time‘ settingActivating the Quick Setup Integration Date Time are synchronized Between the PBX VPS begins to change system programming data When the Quick Setup is finished, the screen shows Programming Menu Structure Diagram 44lProgramming Menu Structure Diagram 45lProgramming the System Ptirameters Before starting the system parameterssetup Creating and Editing. Mailboxes Setting up MailboxesSystem Administration Top Menu + 1 + System Administration Top Menu + 1 + 1 + Editing Mailboxes Value Range Parameter Default Mailbox Number 2-5 digitsSystem Administration Top Menu -+ 1 + 1 + 1 + Mailbox No System Administrator Using Set ServicesBefore assigning a Class of Service COS Or deactivated using telephone by the Subscriber Dekription/Function Notification Setting Parameter Number to Dial Device Device 2 Deleting a Mailbox Resetting a Mailbox PasswordSystem Administration Top Menu -+ 1 + 1 + 2 + Mailbox No System Administration Top Menu + 1 -+ 1 + 3 + Mailbox No Listing Mailboxes Sitting up Mailboxes System Administration Top Menu + 1 -+ 2 + COS No. l-62 + Setting COS Class of Service ParametersClass of. Service Setting System Administration Top Menu + 1 + 2 + COS No. l-64 Setting COS Class of Service Parameters Live Call Screening feature is available if D-PITS Cancel Yes ForAccess VPS signals Busy Specifies Language Prompt ModeBy default, both User 1 and User 2 prompts are System Administration Top Menu + 1 + 2 + COS No ,64 + New Message Sender’sname and the recording date and time toMessage during messagescan System Administration Top Menu -+ 1 + 2 + COS No. l-62 + Special Feature Authorization Mailboxes, this parameter in COS No has been Already If you took the Quick Setup step to createAccess Type System Administrator Yes NoI Select Without Before After 4uthorization Delay TimeForwarding Copy Mode Move Parameter Ialue Beeper Select Allows 2 ,Setting COS Class of Service ParametersAuthorization Yes Message Notification Disable Number Mailbox after the Message Manager’s access Lets Value Range ParameterdefaultDisable When Disable Port Assignment Port ServicePort 1 Day Mode System Administration Top Menu 4 1 + 3 + PDrt Service Port 1, 2, 5, i Night Mode Pbrt ServicePort 1 Night Mode Port 2, 4, i Day Mode Automated Attendant Parameters Sixvice SettingsSystem Administration Top Menu + 1 + 4 -+ System Administration Top Menu + 1 + 4 + 1 + Dialing No Service SettingsOperator’s Parameters Specifies any valid extension number System Administration Top Menu -+ 1 --+ 4 + 1 + 2 + 1 -+ Service SettingsODerator 1 Day Mode Operator Service 1. Disable Value Range Busy Coverage Hold ModeTreat calls when Operator 1 is Treat Calls when Operator Operator 2 Day Mode System Administration Top Menu + 1 + 4 -+ 1 + 2 -+ 1 +Parameter Yf&!zge Description/Function Overage Parametqr ValueIperator’s Digits Zxtension None Pvlailbox No None I3usy Coverage Hold Rdiode ODerator 3 Day Mode Operator 1 Night Mode Operator 2 Night ModeOperator 3 Night Mode Alternate Extension Group Enter System Administration Top Menu + 1 + 4 -+ 1 -+System Administration Top Menu + 1 + 4 + 1 + 3 + Alternate Extension Assignment System Administration Top Menu + 1 4 4 + 1 + 3 + Alternate Extension- DeleteAlternate Extension- Listing Characters Settings Service System Administrator AssignmentDepartment Dialing System Parameter Settings System Group AssignmentMailbox Group Specifies mailbox numbers belonging to this group 54System AdministratorMailbox Grow Enter Mailbox Group Delete Extension Group System Parameter SettingsSystem Administration Top Menu + 1 + 5 + 1 + 1 -+ Mailbox Group Listing Extension Group Enter You can specify extensions to be deleted from the list Day ServiceExtension Group Delete Extension Group Listing Parameter Description/Function Specifies Start 5 Sj&m Parameter SettingsHoliday Setting System Administration Top Menu -+ 1 -+ 5 + Name Holiday Holiday Setting EnterSystem Administration Menu + + 5 + Holiday Setting Delete Daylight Saving Time Holiday Setting Listing 5.5 Pmn~t Setting Extension Numbering Plan Other Parameters 64System Administrator System Administration Top Menu + 1 + 5 + 6 + Dialing Parameters Seiup Sequence Default Outgoing Call Ip to66System Administrator X, # Parameter Outgoing Call Ports Port1,2100 Port 68System Administrator ‘ 4.5.5.6.4 External Message Delivery ParametersSystem Callback No Up to This telephone number System External Message Delivery Duration TimeUsed For External Message Delivery 100 Port Min Specifies 30 set 15 set 45 set Call Gold Parameters Intercom Paging Parameter Rotary Telephone ServiceSystem Administration Top Menu + 1 -+ 5 + 6 -+ IValue Range Parameter Default System Administration Top Menu -+ 1 + 5 + 6 + Paging Retry Code For Group Fax ManagementRepeat Cycle Description/FunctionReference Example There is a call for mailbox owner’s name Fax Digits Transfer EnableFax Management Service Fax Silence Time Description/Function Disconnect Parameter 6.1 RS-232C Parameters Hardware Settings ReferenceData Ikrdware SettingsPort Setting Setting Menu PBX Interface Parameters Hardware Settings Factures System Administration Top Menu + 1 -+ 6 + 3 +PBX Type Manu Pits Integration None Mode Inband Operator’s Used Transfer Calls Extension Parameter Value Range Desc,ription/FunctionSequence Used Transfer Calls Any Extension System Administration Top Menu + 1 + 6 -+ 3 + Hkdware SettingsInband Signaling Parameters Disturb feature Forward to Parameter Answer Forward to VM Ringing Forward to VM BusyForward to Other Extension Confirmation Disconnect VM Ringing Digit Translation Table Parameters Inter Digit TimeoutInter-digit Set Timeout System Administration Top Menu + 1 + 6 + 3 + 3 + Menu Parameter Value Range default Input Up to Digit86System Administrator Digit Translatio Table System Usage System Reports System Manager’s Guide Before starting systemmanagement System Manager’s Function To Access the System Manager’s Mailbox 52lAccessing the System Manager’s Mailbox All you need to carry out such a job is the mailbox number 53lSetting up MailboxesCreating and Editing a Mailbox Subscriber’s VoicedName Interview Mailbox No Class of Service NoExteusion Number Initial 3 or 4 Letters of Subscriber’s Last Name Xxxx 53a Setting up MailboxesDeleting a Mailbox Password Deleting a Mailbox Saved Message Retention Time 54lSetting COS Class of Service ParametersPersonal Greeting Length New Message Retention Time Message Retrieval Order Message LengthNumber of Messages Total Message Time 54lSetting COS Class of Service Phameters Auto Forwarding Status External MessageDelivery Status Step If you press 0 for help with this setting 55a Setting the System Clock Obtaining System Reports 56lChecking System Usage System Reports Clearing the Reports Delivering ‘MeSsagesto Specified Mailboxes Delivering MessagesDelivering Messages to All Mailboxes Broadcasting Messages You Can listen to the messageby pressing l Delivering MessagesChecking Mailbox Distribution TipStep 4 58lCustomizing the System Manager’s Mailbox Rewind Fast Forward Listening to MessagesYou can end your call by pressing # Repeat This message Play Previous message Next message List of Modifiable Prompts Message Manager’s Guide Message Manager’s Function 610Before starting messagemanagement Dial an extension .number which is connected to the Voice 62lAccessing the Message Manager’s MailboxTo accessthe messagemanager’smailbox Ca,,v Mail service Accessing the Message Manager’s Mailbox Listening to Messages 63a Managing the General Delivery Mailbox Transferring Messages 63lManaging the General Delivery Mailbox Setting Device Status 64a Setting up Message Waiting NotificationSetting Message Waiting Lamp Status Setting Notification by Calling Status Assigning Notification Numbers 64lSetting up Message Waiting Ndification Tip Setting up Message Waiting Notification Pressing Message Manager’s Password65lCustomizing the Message Manager’s Mailbox Operator’s Extensions 66a Setting the System Clock 67lRecording Company Messages Recording Company GreetingsRecording Company Name Recording Company Messages 6i7.3 Recording Department Dialing Menu MessagesHto If you have not recorded a menu Recording Custom Service Menu Messages At the end of this chapter Recording Voice Labels for Mailbox ListsRecording User Prompts You can erase the label by pressing Recording Selection Menus 67a Recording Company Messages 67lRecording Company Messages FoURTEEN List of Modifiable PromptsFive 11 TEN Eleven Prompts List of IkIodifiable 140 Modifiable Prompt139 ~. .~~ 213 1 Sixth 214 1 Seventh 21s Eighth Prompt Modifiable Linked to Pk~pt List of Modifiable Prompts List of lkodifiable Prompts W81, 12821,4421,5811,X9, 5831,5841,58512811, 2871, 2831 Message Manager List of RiIodifiable Prompts Will Delivered Prompt 308 309 ModifiableFor help, press To make this message private List of l%iodifiable Prompts 3281,P821T3281,WUI List Modifiable &Iodifiable 363 Signed 390 Prompt Linked to Prompt Nos 388389 Is not Modifiable Prompts Delete, press 435 Play the next, pressDelete 4601 Now Set the answer length using the following optionsMessage To name Being Mess To change the personal greeting Add group Members, press List of Ihodifiable PromptsGreeting erased Group name, press C2.481 To call message sender, press 1 To record a message, press You can add up to number SjjMore Members Message sender is unknown 328 , 4421, 15811, 5821, t5831, 5841, SW X21Ls=l ‘WI Exceeded 603 Record a message, press 598 Cancel599 600 Received On date 248 At time Linked Prompts ListDistribution Message for name 417 List of Modifiable Trompts Answer length is numberMessages Times MessageManager Initializing the System Error Log Display Elog Saving the System Data toPrint All of the VPS Parameters Gprn Prompt List Mplt Utility 71lUtility Commands System Administration TopOff-line Set Ofln On-line Set Onln J Set Password Pass Set Time Time Utility CommandsChanging a Password Select l or Enter the new password Enter the time to print the report Error Log Display ElogPress 1 to enable this function. or Press 2 to disable it Print Reports at Specified Time Pset Follows 71a Utility CommandsDevice Error log indications Type ELOG, then press Return Example terminal display when errors are generated Saving the System Data to the Backup Device SaveError indications at system startup Error and warning indications during system operation Save Select item to be backed up, then press Return Load Loading the Saved Data to the VPS Load Program Version Display Vers Is only valid in the Ascii terminal modeCommand Print All of tlie VPS Parameters Gprn Custom Service Menu Access Count Clear Cclr Custom Service Report Crep 71lUtilitymCommands Setting Minimum Recording Length MRLMessage Waiting Lamp Retry Times MWL Modified Prompt List Mplt Quick Setup Qset Utility Command List Help System Administration Top Menu + 2 + 72lSystem ReportsMailbox Assignments + 1 + COS Class of Service AssignmentsSystem Administration Top Menu + 2 + 1 + 72l System Reports 72l SystemService ReportCustomService ‘X’ Screen indicates That Feature marked with X is Used Port Usage Report LOO Port Maintenance72lSystem Reports Call Account Report On the report Clear command MaintenancePort UsageStatistics Clear Disk UsageReport Mailbox UsageReport System Administration Top Menu + 2 + 2 +System Administration Top Menu + 2 + 1 -+ Disk UsageStatisticsClear Mailbox UsageStatisticsClear Fax Call StatisticsClear System Administration Top Menu -+ 2 -+ 1 +System Administration Top Menu + 2 3 2 + Fax Call Report Press 4 for System Initialization Setup in the above screen does not appear in the AsciiPress Y this moves the VPS to the off-line mode 73lInitializing the System 73lItiitializing the System Press r\ to start the system resetting Problem Troubleshooting Guide Copy the template and place it on the wall Template for KX-TVS75 Connections Telephone Line Specifi,irations*IExtensions SLT extensions Time Set 34,sDelivering Card Live InitializationIntercom 31,3-44 53, 4-32 VersionFor Incoming Special Worksheets HOW to Use.theWorksheets Worksheetsfor SystemManager Worksheetsfor MessageManager How to Use the Worksheets Example for System AdministratorExample for System Manager Example for Reference How to Use the Worksheets Planning the Application Information Switch Capabilities YES I no YES I no YES / no YES / no YES /. no What is the OFF sequence? Type Can Switch provide Message WaitingIndicator? What is the on sequence? Pilot Hunt Groups Can Switch Support Any Following types of Hunt groups?Special Voice Mail Groups Customer’s call Handling Survey Call Routing Backup ReceptionistDoes the Customer require the VPS for Receptionist Worksheets for System Manager See System Manager Top Menu + Setting System Manager’s Password See pages Mailbox-Settings Class of Service Setting System Manager Top Menu + 16 + See pages Call Hold Rotary Worksheets for System AdministratorInband Signaling Holiday Mailbox Settings MON SUN System Administration Top Menu + + 2 -+ COS No. -+ Cos Top Menu + 2 +No. -+ Port Assignment Department Dialing See pages 4-40 SystemAdministration Top Menu + 1 + 4 3 1 --+ Top Menu + + 1 + + 1 -+ Day Mode OperatorOperatoYs Parameters See pages 4-41 Day Mode Operator Night Mode OperatorOperator’s Parameters Operator’s Parameters Nigh1 Mode Operator Alternate Extension Assignment Custom Service Mailbox Group Extension No Worksheets Extension Group Day Service Start Time End Day ServiceSee System Administration Top Menu + 1 -+ 5 -+ Day Service Start Time End time Holiday Setting Daylight Saving Time See SystemAdministration Top Menu -+ 1 -+ 5 + See pages 4-62 SystemAdministration Top Menu + 1 -+ 5 -+ Prompt Setting Extension Numbering Plan See SystemAdministration Top Menu + 1 + 5 -+ 6 -+ Dialing Parameters + 6 + Message Waiting Notification Parameters See pages System Administration External Message Delivery ParametersTop Menu + See Call Hold Rotary Tdephone Service See System Administration+ 1 + 5 -+ Intercom Paging Parameter Top Menu --+ 1 + + 6 -+ Fax Disconnect Parameter See System Administration Top Menu + 1 + 5 + 6 + System Admhistration Top Menu --+ 1 -+ 6 + RS-232C -Parameters CPC Port Setting Dialing Parameters Inband Signaling Parameters Digit Translation Table Parameters Top Menu -+ 1 + + 3 +See page A-86 Selection Mailbos See MessageManager Top Menu + Message Manager’s Password Mailbox- Owner’s Address See 1IessageManager Top Menu -+ 5 -+ l Company Greetings Company Name See pages 6-E MessageManager Top Menu -+ 5 3Company hame Department Dialing See pages 6-13 MessageManager Top Menu + 5 +Didin hlcnu Assignment Esit Operator Custom Service MenusCustom Service No. Llenu \lessage See Message ‘Manager Top Menu -+ S + See MessageManager Top Menu + S --+ Mailbox Distribution Group Name Modifying Voice Prompt See pages 6- 15 Message Manager Top Menu -+ 5 +Prompt No See pages 6-16 Message Manager Top Menu + 5 + Selection- Menu Describes the programming and operation of thesefeatures Additional Features Table of Contents Voice Mail Number Assignment Feature ReferencesConditions Programming References Description Feature References Operation ReferencesLive Call Screening LCS Programming References LCS Sent Feature-References Operation References Two-Way Reqwding into Voice MailboxConditions System Programming Address Flexible Numbering Manager Programming Address Flexible CO Button Assignment Programming DefaultVoice Mail Number Assinment Selection Voice Mail Number Assignment Conditions Feature References Display NO?+ Selection Default ProgrammingVoice Mail Extension Number Assignment Display EXT No. Set 118 Feature References None Group Asn Voice Mail Extension Group AssignmentDescription Selection Enter Display At sep VoiceMail Extension Group Assignment All Jacks = Stop Ret Stop recording Live Call Screening Recording Mode AssignmentFeature References , Features Live Call Screening LCS ConditionsNone 1181 1191 Flexible CO Wltton AssignmentSelectiw of Value Flexible Numbering 6101 Keep RetProgramming Tables Button Live Call kreening Cancel Button AssignmentIndicator Light Turns on Display Live Call ,%reening Button Assignment Conditions Two-Way Record Button Assignment Two-Way Transfer Button Assignment Enter the extension number or 3~key Live Gail S&&g Password Control Station Programming To monitor Pizq To cancel monitoring To intercept call To set LCS onTo stop the tone IPress To set LCS on Press LCS button To cancel LCSWhen using the handset in the Private Mode Enter the password Cancelling the password Setting the password Stopping monitoring Hands-free modeSem’ng Live Call $reening Having a conversation with the party Lift the hand+ or press the SP-PHONE/MONITOR button, Private modeStopping the alert tone Monitoring the recording message Monitoring While having a conversation with another party Program References Recording into your Stopping recordingRecording into another mailbox