17lMailbox Management

When you have a mailbox, you are regarded as a Subscriber. You can receive and send messages and answer incoming calls via a mailbox. Before you begin normal operations, you have to log into the main command menu to customize your mail- box. You can set up your mailbox by telephone. Just call the VPS Voice Mail service and enter the star key and your mailbox number. It is important to also have a password (up to eight digits) to access the Subscriber service menu.

You have to set up your mailbox about the following before use:

-Recording your name

Played to the callers when they enter the spelling of your name to reach you.

-Recording Personal Greetings

Greet the callers who reach your mailbox. You can record three types.

-Setting up a Covering Extension

This extension may answer the call which you could not answer.

-Recording Questions for the Interview Mailbox

When you have an Interview mailbox by COS setting, callers can leave messages by responding to your questions.

-Setting the Message Reception Mode ..

Specifies whether to receive messages in the usual mailbox or the Interview mail- box.

-Setting the Incomplete Call Handling Status

Specifies how to treat calls when you are unable to answer. Six options are avail- able: leaving a message, covering extension transfer, intercom paging, calling a beeper, operator transfer, or returning to top menu Automated Attendant service. See Incomplete Call Handling Service in Chapter 3.

-Setting the Call Transfer Status

Specifies how the VPS should handle incoming calls before connecting them to your extension. Five options are available; call blocking, call screening, intercom paging, calling a beeper, or transferring directly to your extension. See Call Transfer Status in Chapter 3.

You can also set the following additional features to use your mailbox more effi- ciently:

-Entry of Personal Group Distribution Lists

If you have put mailboxes together into a list, you can send the same message to these mailboxes by simply specifying the mailbox group number (l-4). You can create up to two lists with 20 entries per each list.

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