14lOutside Caller Handling

The VPS helps the callers access his desired party. The VPS plays voice prompts to instruct him what to do next. The caller has only to press the suitable key on the phone following the voice prompts.

Even rotary telephone callers can make use of the VPS. The system can be set to send callers to the operator or the General Delivery Mailbox (G.D.M.). When they leave messages in the G.D.M., the Message Manager will transfer the message to other mailboxes. See Rotary Telephone Service in Chapter 3.

With the VPS, you can also communicate with people all over the world. To ex-

 

pand your business field, the VPS has been designed to support up to three lan-

 

guages. Callers can choose the language of the instructions of the VPS. The first

 

language, English, is recorded at the factory. The second and the third languages

 

are recorded by the Message Manager according to your business needs. See

 

Multi-Lingual

Service and Voice Prompts in Chapter 3.

 

When the callers accesses the VPS, he is greeted by one of 32 company greetings.

 

The Message Manager records the greetings so that they greet the callers properly

 

also on holidays or in after-hours. See Company Greetings in Chapter 3.

 

The VPS connects the caller who

needs a human help with the operators. He can

.

reach a live operator by pressing [0] at any time. Up to three operators can be as-

 

signed in case the first operator answer the call. See Operator Service in Chapter

 

Callers can access the desired extension by dialing a one-digit number (l-9) when

 

they are in the Department Dialing menu. For callers to access the Department Di-

 

aling service, the Service Access Command [#] [3] is available. See Department

 

Dialing

in Chapter 3.

 

 

Some callers who do not know the number of their desired extensions or mailboxes

 

may be unable to enter the correct number when asked by the VPS. However, they

 

can also reach the desired party by dialing the first three or four letters of the per-

 

sons’ last name. For callers to access this feature, the Service Access Command

 

[#] [l]

is available. See Dialing

by Name in Chapter 3.

 

Because written communication is also essential to enhance the efficiency of your business capability, you may want to have fax calls received frequently. To avoid being interrupted by fax signals, the VPS identifies a fax call and transfers it to a fax extension for you. Up to two fax extensions can be specified as the destination, so that one serves as a backup for the other. The system notifies a specified person whether the fax call was successfully completed. See Fax Management in Chap- ter 3.

Overview l-9

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Panasonic panasonic manual 14lOutside Caller Handling
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panasonic specifications

Panasonic, a global leader in electronics and technology, has a rich history dating back to its founding in 1918 by Kōnosuke Matsushita. The company has consistently evolved to meet the demands of a rapidly changing market, becoming a major player in numerous sectors, from consumer electronics to automotive systems and industrial solutions. One of the distinguishing characteristics of Panasonic is its commitment to innovation and sustainability.

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