Main
Attention
Page
Important Safety Instructions
SAVE-THESE INSTRUCTIONS
Telephone Company and F.C.C. Requirements and Responsibilities
1. Notify the Tekphone Company
2. Connection to Telephone Line
3. Incidence of Harm to the Telephone Lines
4. Compatibility of thk Telephone Network and Terminal Equipment
Telephone Company and F.C.C. Requirements and Responsibilities
Note:
Ringer Equivalence No. (REN):
Caution:
How To Use This Manual
Terms to Know
- System Administrator
-Prompts .
- Port
- Message Manager
Conh& (KX-TVS7YlOO Installation Manual)
Chapter 1 Overview
Chapter 2 System Installation
Chapter 3 Detailed Feature and Service Descriptions
Contents
Chapter 4 System Administrators Guide
Chapter 5 System Managers Guide
Chapter 6 Message Managers Guide
Chapter 7 Maintenance
Template for K%TVS75 Specifications Index Worksheets
Page
11 0 Ikroduction
Welcome to the P&sonic Voice Processing System
Introduction
Call Services
Automated Attendant Service
Call Services
Voice Mail Service
Call Services
Interview Service
Custom Service
&her Features
Message Waiting Notification
External Message Delivery
Auto Forwarding
Live Call Screening (KS)*
13
Other Features
Two-Way Recording*
Direct Mailbox Access*
Outside Caller Handling
15
Configuration
Programming System Administrator
16 0 Guidelines for Preparation
Telephone Programming
16 0
Svstem Manager
Messape Manaper
Page
Page
Mailbox Management
18
System Diagnosis
System Reports
Utility Command
18
System Diagnosis
Chapter 2 System Installation
Main Cabinet
I I I I II II I/
Inside View of the Main Cabinet
21 a System Components
Main Cabinet Components
21 0 System Components
2.1.1 Port Card
2.1.2 CPU Card
2.1.3 Hard Disk Drive
22 0 I&tallation _.
2.2.1 Preparation
22 a Iktallation
2.2.2 System Expansion (TVS100 only)
4.
3.
2.
22
Installation .-s
Installation Precautions
Wiring Precautions
22 0 Ifistallation
the VPS on the Wall
22 0 I&tallation
22 0 Installation
2.2.3 Extension Connection
2
1
To connect telephone lines:
L
Irktallation
/ I / 1
I I
I I I ,
22 0 Iktallation
22
I&tallation
2.2.4 Data Terminal or Printer Connection
RS-232C parameters
Connecting RS-232C cable
22
hstallation
Connection Chart:
22
Gstallation
EIA (RS-232C) SIGNALS:
22
hstallation
2.2.5 Power Cable Connection
Page
Before -Reading-This Chapter
3 Features and Services
Alternate
Extension Group
Auto
Auto Forwarding
Automated attendant Service
Page
Automated Attendant Service
r-l
3-6 Features
7t
f >
l -
BC
Busy
Broadcasting Messages
Coverage Mode
Callback Number Entry
Page
3 Features and Services
Call
Blocking
Call s creening
Call s ervices
3 Features and Services Call
r
3 Features and Services
Cl ass of Service
C
ompany Greetings .
3 Features and Services
C
overing Extension
Custom Service
[Programming Example]
3 Features and Services c
Features 3-15
c
n -Custom .Service Settings Screen for Sample Program Custom 1
Custom 2
.
Page
Features and Services
3
Daylight
Dav
D
Service-
Saving Time Assignment
Department Dialing
D
Dialing by Name
cl
cl
cl
D
Mailbox Access (D-PITS Only)
D-PITS
E
Extension Group
Extension Numbering Plan .
External Message Delivery List
I External Message Delivery Service
Page
EF
3 Features and Services.
External Message Delivery Status
Fax M anagement
G
Groti~ Distiibution List. Personal
Group Distribution List, System _
HZ
Holiday Service
Inband
Page
Z
[Example of Inband Integration]
3-28 Features
42
&
Z
Incomplete Call Handling Service
I
hercorn Paging (D-PITS Only)
It
n erview Service
Live Call Screenitig (D-PITS Only)
9 flik D
LM
Logical Extension (All Calls Transfer to Mailbox)
Mailbox
M
Creatiw a Mailbox
3 Features and Services
lw
Mailbox CaDacitv
Mailbox
M
Message Ddivery, Internal
Message Delivery Status
Features and Services
Message Reception
essage
M
Mode
3 Features and Services
M
Message Waiting Notification - Device
Page
Page
3 Features and Services
M
M
essage Waiting Notification - Lamp
Multi-Lingual Service .
Page
M
c
I
. . .
I I . . I I I . I I I
I L --------em- -l . L---i-------J
NO -
No-Answer Coverage
Service
Operator
Mode
OP
n
PBX Integration
P
Personal Greetings
Features and Services
P
Play
System-Prompt After Personal Greeting
Port Service
PR
3
Private .Message
Receive Message
R
Record Message
Reply to Message Sender
RS
3 Features and Services
Rotary
Selection Menu .
3 Features and Services
s
[#I
[#I PI
[#I [71
[ICI
S
System Cloc1
System Reports
ST
Two-way
Recording (D-PITS Only)
uv -
Utility Commands
Voice Mail Service
Page
Voice Prompts
Page
Chapter 4 - System Administrators Guide
41 a System Administrators Function
1.
3.
2.
41
System Administrators Function
5.
4.
42
Using the Interface
42.1 Keyboard Operation
42
U&g the Interface
4.2.2 Programming Guidance
43 0 Startup System
1 mm=M=l 2
3
43
Startup System
Starting the Quick Setup
4.3.1 Quick Setup
Step 1. PBX type
Step 2. Extension numbers of VPS ports
3. Extension numbers for mailboxes
4.3.1 Quick Setup
Step 4. Creating mailboxes
Step 5. Port service setting
4.3.1 Quick S&up
Step 6. Password setting
Step 7. Date and time setting
Step 8. Activating the Quick Setup
Page
44 0 Programming Menu Structure Diagram
4-16
44
El
4-17
TVS 100
6.
2.
45
Programming the System Ptirameters
Before starting the system parameters setup
4.51 Setting up Mailboxes
4.5.1.1 Creating and Editing. Mailboxes
4.5.1 Setting
Mailboxes
Editing Mailboxes
4.5.1 Setting up Mailboxes
Notification Setting
Device 1
Device 2, 3
4-24
4.5.1 Setting up Mailboxes
4.5.1.2 Deleting a Mailbox
4.5.1.3 Resetting a Mailbox Password
4.5.1 Sitting up Mailboxes
4.5.1.4 Listing Mailboxes
4-26 System Administrator
System Administration Top Menu + 1 + 1 + 4
4.5.2.1 Class of. Service Setting
COS Nos. l-62 (for Subscribers)
4.5.2 Setting COS (Class of Service) Parameters
c
COS Nos. 1-62
Page
4.52 Setting COS (Class of Service) Parameters
COS Nos. 63. 64 (for Manapers)
COS Nos.
63. 64
System Administrator 4-31
during message scan.
senders name and the recording date and time to
4.5.2.2 Special Feature Authorization
Page
Page
4.5.2 ,Setting COS (Class of Service) Parameters
COS No. 63 (for MessaPe Manaper)
COS No. 63
COS No. 64 (for Svstem Manaper)
4-36
4.53 Port Service
4.5.3.1 Port Assignment
Port 1 - Day Mode
4.5.3 PDrt Service
r
I (
4.5.3 Pbrt Service
4.5.4 Sixvice Settings
System Administration Top Menu + 1 + 4
4-40 System Administrator
4.5.4.1 Automated Attendant Parameters
System Administration Top Menu + 1 + 4 -+ 1
4.5.4 Service Settings
4.5.4.1.2 Operators Parameters
ODerator 1 - Day Mode
Operator Service
I- L A
Operator 2 - Day Mode
Page
ODerator 3 - Day Mode
r
4-46
Operator 1 - Night Mode
Operator 2 - Night Mode
Operator 3 - Night Mode
4.5.4.1.3 Alternate Extension Assignment
Alternate Extension Group - Enter
4.54 Service Settings
Alternate Extension - Delete
Administrator 4-49
You can delete extension numbers from the alternate extension group.
Alternate Extension - Listing
4.5.4.2 Custom Service
4.5.4 S&vice Settings
4-51
4.5.4 Service Settings
4.5.5.1 System Group Assignment
4.5.5.1.1 Mailbox Group
Mailbox Grow - Enter
Mailbox Group - Delete
to be deleted from the list.
4-54
Mailbox Group - Listing
4.5.5.1.2 Extension Group
Extension Group - Enter
Extension Group - Delete
Extension Group - Listing
4.5.5.2 Day Service
4.5.5 Sj&m Parameter Settings
I
4-58 System Administrator
4.5.5.3 Holiday Setting
Holiday Setting - Enter
Holiday Setting - Delete
setting by specifying a holiday number (l-20).
4-60
Holiday Setting - Listing
-7
Daylight Saving Time
4.5.5.5 Pmn~t Setting
T c I
4.5.5.6 Other Parameters
4.5.5.6.1 Extension Numbering Plan
can recognize
Page
4.5.5.6.2 Dialing Parameters
4-65
!
Seiup
41556.3 Message Waiting Notification
o-9, x, #, F, R, S, T, W (-0
4-66
Page
4.5.5.6.4 External Message Delivery Parameters
4-68
4-69
4556.5 Call Gold Parameters
4.5.5.6.6 Rotary Telephone Service
I
4.5.5.6.7 intercom Paging Parameter
Page
4.5.5.6.8 Fax Management
Page
4.5.5.6.9 Disconnect Parameter
4.5.6.1 RS-232C Parameters
4.5.6 Ikrdware Settings
r
Setting
4.5.6.2 Port Setting
Menu
r
4.5.6.3 PBX Interface Parameters
4.5.6.3.1 Dialing Parameters
Page
r
----I
4-80 System Administrator
1
-I-
Page
the
4.5.6 Hkdware Settings
4.5.6.3.2 Inband Signaling Parameters
(1)
VM
VPS
r
4-84
4.5.6.3.3 Digit Translation Table Parameters
Inter - Digit Timeout
Digit Translatio: Table
4-86
Chapter 5 System Managers Guide
51 0 System Managers Function
Before starting system management
52
. r
Accessing the System Managers Mailbox
To Access the System Managers Mailbox 1
I
53
Setting up Mailboxes
6
1
5.3.1 Creating and Editing a Mailbox
53 0 Setting up Mailboxes
53 a Setting up Mailboxes
5.3.2. Deleting a Mailbox
5.3.3 Deleting a Mailbox Password
Personal Greeting Length 5 6
7
10
New Message Retention Time
Saved Message Retention Time 11
Page
54
Setting COS (Class of Service) Phameters
36
32
Message Cancel for Live Call Screening Status
External Message Delivery Status
Auto Forwarding Status
50
55
a Setting the System Clock
56
Checking System Usage (System Reports)
5.6.1 Obtaining System
Reports
56
Checking System Usage (System Reports)
1-3
5.6.2 Clearing the Reports
57 0 Delivering Messages
57.1 Delivering Messages to All Mailboxes (Broadcasting Messages)
11.
10
6
57
0 Delivering Messages -
57.3
Checking Mailbox Distribution
58
Customizing the System Managers Mailbox
59 0 listening to Messages
Chapter 6 Message Managers Guide
61
0 Message Managers Function
Before starting message management
62
Accessing the Message Managers Mailbox
To access the message managers mailbox
Page
63 a Managing the General Delivery Mailbox
6.3.1 Listening to Messages
63
Managing the General Delivery Mailbox
6.3.2 Transferring Messages
64
a Setting up Message Waiting Notification
6.4.1 Setting Message Waiting Lamp Status
6.4.2 Setting Notification by Calling Status
6.4.2.1 Setting Device Status
64
Setting up Message Waiting Ndification
6.4.2.2 Assigning Notification Numbers
64 0 Setting up Message Waiting Notification
b
65
Customizing the Message Managers Mailbox
6.51 Message Managers Password
6.5.2 Operators Extensions .
66 a Setting the System Clock
6.7.1 Recording Company Greetings
6.7.2 Recording Company Name
67 0 Recording Company Messages
1
7
6
6i7.3 Recording Department Dialing Menu Messages
6.7.4 Recording Custom Service Menu Messages
6.7.5 Recording Voice Labels for Mailbox Lists
6.7.6 Recording User Prompts
67 a Recording Company Messages
6.7.7 Recording Selection Menus
67
Recording Company Messages
6-17
the menu
the main command menu.
Voice Prompts
6-18 Message Manager
List of IkIodifiable Prompts I PEP I 1
6-19
c
Page
List
of Modifiable Prompts
[5361,
6-22
List of lkodifiable Prompts
W81, 12821, [4421, [5811, [X9, [5831, [5841, [5851
6-23
of RiIodifiable Prompts
I
I
6-24
List of Modifiable Prompts
of l%iodifiable Prompts
[3281, P821
[W,
t3281, WUI, [6011
6-26
Page
List of &Iodifiable Prompts
r I--
363 I I
I I
List of Modifiable Prompts
6-29
I-
Page
I I
I. [4601
[4681, [WI,
iti.51, [4661
6-32
List of RiIodifiable Prompts
Page
List of Ihodifiable Prompts
6-35
of R;lodifiable Prompts
C2.481
2
6-36
Page
Page
List of Modifiable
Prompts
of Modifiable Prompts
[Linked Prompts List]
List of Modifiable
r
Trompts
L es l-
- I 1
Chapter
7 Maintenance
System Administration Top Menu + 3
7.1.1 Off-line Set (OFLN)
or
Utility Commands
I
71 0
3
7.1.5 Print Reports at Specified Time (PSET)
2
1
7.1.6 Error Log Display (ELOG)
71 a
Type ELOG, then press [RETURN].
7-6 Maintenance
Note: Types of errors displayed on the screen and their meanings are as follows:
Device error log indications
7.1.7 Saving the System Data to the Backup Device (SAVE)
71 0
r---
I
71 0 Utility Commands
7.1.8 Loading the Saved Data to the VPS (LOAD)
3
2
1
71
7.1.9 Print All of tlie VPS Parameters (GPRN)
and
7.1.10 Program Version Display (VERS)
71 a Utility Commands
7.1.11 Custom Service Report (CREP)
7.1.12 Custom Service Menu Access Count Clear (CCLR)
71
Utility Commands m
2
1
7.1.13 Message Waiting Lamp Retry Times (MWL)
7.1.15 Modified Prompt List (MPLT)
1
2
7.1.16 Utility Command List (HELP)
1
7.1.17 Quick Setup (QSET)
72
System Reports
7.2.1 Mailbox Assignments
72
System Reports
7-16 Maintenance
Note:
System Administration Top Menu + 2 + 1 + 1
7.2.3 System Service Report
: Custom Service
System Administration Top Menu + 2 + 1 + 3
Note: An X in the screen indicates that the feature marked with the X is used.
7.2.4 Call Account Report
7.2.5 Port Usage Report
Port Usage Statistics Clear
7.2.6 Disk Usage Report
Disk Usage Statistics Clear
I-
7.2.7 Mailbox Usage Report
IM: Interview Message LD: Long Distance
GM: Group Message Lcl: Local Exp: Expired
Mailbox Usage Statistics Clear
The Mailbox Usage Report can be cleared of all values and prepared for use again.
Maintenance 7-21
System Administration Top Menu + 2 + 2 + 3
7.2.8 Fax Call Report
I . . . . . . . . . . . . . . . . . . . . I
Fax Call Statistics Clear
73
Initializing the System
73
r-
Itiitializing the System
74 0 Troubleshooting Guide
7-25
Page
Specifi, *I irations
Index
D
o .........................................................
C
B
H
I
L
M
N
Q
R
S
Worksheets
Introduction
Introduction -
Worksheets for System Administrator ........................................................
HOW
w-o- 1
W-l-l
Contents
How to Use the Worksheets
Example for System Administrator
System Administration Top Menu + 1 + 4 + 1
Example for System Manager
System Manager Top Menu -+ [6] -+ [l]
q
Page
n
Background
n Switch Capabilities
Information
Page
Page
Page
n
Customers call Handling Survey
Page
Page
Page
Mailbox-Settings
Page
see pages 5-9 - 5- IO.
System Manager Top Menu + 16) + 121
cm
Worksheets for System Administrator
Page
See pages 4-22 - 4-24.
System Administration Top Menu T-, 1 + 1 + 1 --+ Mailbox No.+ 2 -+ Device No.
See pages 4-27 - 4-31. System Administration Top Menu + 1 -+ 2 -+ COS No. -+ 1
I I I I I I II I I I I
. *
c* 5)
cos GL
I .
Port Assignment
See 4-37 - 4-39. pages System Administration Top Menu -+ 1 --+ 3 -+ 1 - 4 + 1 M 2
W-l-6 Worksheets
Department Dialing
See 4-40 - 4-41. pages System Administration Top Menu + 1 + 4 3 1 --+ 1
Worksheets w-1-7
OperatoYs Parameters
Day Mode - Operator 1
W-1-8 Worksheets
. See 4-41 4-44. pages - System Administration Top Menu + 1 + 4 --+ 1 + 2 + 1 -+ 1
Day Mode - Operator 2
Operators Parameters -
Day Mode - Operator 3
Worksheets w-1-9
See 4-46 - 4-47. pages System Administration Top Menu -+ 1 -+ 4 -+ 1 + 2 + 1 + 3
Night Mode - Operator 1
Operators Parameters
Nigh1 Mode - Operator 2
1 See pages 4-44 4-45. - System Administration Top Menu -+ 1 -+ 4 + 1 -+ 2 + 2 + 2
Night Mode - Operator 3
w-1-10
Page
Custom Service
See pages 4-50 - 4-52. System Administration Top Menu + 1 + 4 -+ 2 + Custom Service No.
Worksheets
w-1-12
Mailbox
Group
Page
Day Service
See page 4-58. System Administration Top Menu + 1 -+ 5 -+ 2
Holiday Setting
See 4-58 - 4-61. pages System Administration Top Menu -+ 1 + 5 -+ 3 -+ 1 -+ Holiday No.
W-1-16 Worksheets
Daylight Saving Time
Prompt Setting
Extension Numbering Plan
Dialing Parameters
See 4-65 - 4-66. pages System Administration Top Menu + 1 -+ 5 -+ 6 -+ 2
w-1-20 Worksheets
Message Waiting Notification Parameters
See 4-66 - 4-68. pages System Administration Top Menu -+ 1 + 5 + 6 + 3
Worksheets w-1-21
External Message Delivery Parameters
See 4-68 - 4-69. pages System Administration Top Menu + 1 + 5 -+ 6 --+ 4
w-1-22 Worksheets
Call Hold
Rotary Tdephone Service
Intercom Paging Parameter
See 4-72 - 3-73.
Worksheets w-1-25
pages System Administration Top Menu -+ 1 + 5 -+ 6 -+ 7
Fax Mafiagement
See pages 4-73 - 4-75. System Administration Top Menu --+ 1 + 5 -+ 6 -+ 8
W-l-26
Page
RS-232C -Parameters
Port Setting
See pages 4-77 - 478. System Administration Top Menu + 1 + 6 -+ 2 -+ Port No.
Note: Port 3 and Port 4 are applicable only to T%lOO. Worksheets W-1-29
Dialing Parameters
See pages 4-79 - 4442. System Administration Top Menu + 1 -+ 6 + 3 -+ 1
w-1-30
Inband Signaling Parameters
See pages 4-53 - 4-85. System Administration Top Menu + 1 --+ 6 -+ 3 -+ Z
Worksheets w-1-31
Digit Translation Table Parameters
I
See page 445.
(- Itenl
System Administration Top Menu -+ 1 + 6 -+ 3 + 3 -+ 1
Inter-Digit Timeout
Page
Page
Mailbox- Owners Address
See page 6-6.
Company Greetings
I
Page
Page
Custom Service Menus
See page 6-14. Message Manager Top Menu -+ [S] + [4]
Mailbox Distribution Group Name
Page
Selection- Menu
Additional Features
Digital Proprietary Telephone Voice Mail Integration Features
Table of Contents
Voice Mail Integration for Digital Proprietary Telephones
Conditions
Programming References
Feature References
AIL
Automatic Cotiguration*
Live
Call Screening (LCS)*
L
Conditions
Operation References
Feature References
sounds an alert tone to let
T
Two-Way Reqwding into Voice Mailbox *
Operation References
Feature-References
Conditions
System Programming *
__
System Programming
-Voice Mail Number Assinment *
System Programming
Voice Mail Number Assignment *
Conditions _
Feature References
Page
Voice Mail Extension Number Assignment *
Conditions _
Feature References
Voice Mail Extension Group Assignment *
-Voice Mail Extension Group Assignment *
Extension Programming
Live Call Screening Recording Mode Assignment *
Programming Tables
[005] Flexible CO Wltton Assignment
(Selection)
Selectiw of Value
Parameter
I I -
[6101
Flexible Button Assignment
Live Call ,%reening Button (Assignment) *
Live Call kreening Cancel Button (Assignment) *
Two-Way Record Button (Assignment) *
Two- Way Transfer Button (Assignment) *
Live Gail S&&g Password Control *
Feature References
Station Programming
Live Call Screening Mode Setting *
DPT Features
Live Call Screening (LCS) *
-_--_--_- 1.
b
DPT Features
L
1 4
DPT Features *
Setting the password
Cancelling the password
Semng Live Call $reening I
Cancelling Live Call Screening I-,
In the Hands-free mode;
Having a conversation with the party
DPT Features *
In the Private mode;
Stopping the alert tone
Monitoring the recording message
Having a conversation with the party
L
While having a conversation with another party ;
Conditions _
Program References
T
Two-Way ReJording into the Voice Mail
Recording into your mailbox
Stopping recording
Recording into another mailbox
Chapter