Panasonic panasonic manual Programming Example

C

Conditions

S.A;

M.M.

3 Features and Services

Hw to Access a Custom Service

Dial an extension or telephone number which is connected to the Custom service port.

l The VPS accommodates up to 100 menus.

lThe Message Manager must record Custom service menus in his own voice.

If a menu is not recorded, the prompt “Custom Service Menu” is played.

lMulti-Lingual service is available (see Multi-Lingual Service).

l“Incoming Call Service” (page 4-38) l Custom Service (page 4-50)

lRecording Custom Service Menu Messages (page 6- 14)

[Programming Example]

As Custom service is so tailored, it is impossible to write all of potential examples in this manual. We will illustrate a short sample program with which we will show you how to create a Custom service in the VPS.

Suppose that you are a general manager of a distributor of office automation machines and tools. Most .of your incoming calls are either orders for articles of consumption or requests for repair service. These calls have been increasing recently, so you decided to introduce a VPS to handle them instead of hiring an operator.

You want to transfer the calls for repair service directly to the engineers of the respective machines so that the caller can directly talk with the person in charge in detail about the situation of the machine.

On the other hand, you want to use an Interview mailbox to receive calls for purchase orders. Answering each question is the shortest way for callers to leave information required for purchase order.

1.Constructing a Tree

First of all, you should create a tree to design.how to route incoming calls to the desired extension or mailbox. The drawing will help you to see the route at a glance. Please note that the tree should include all the options among which the caller can choose. The tree should not be deeper than eight

*layers.

The next figure shows the tree of the sample program.

You can see the structure of the tree on the display. of your terminal using the Utility Command “CREP” (see Utility Commands).

3-14 Features