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Panasonic panasonic Company Name, See pages 6-E MessageManager Top Menu -+ 5 3, Company hame

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Panasonic panasonic manual Company Name, See pages 6-E MessageManager Top Menu -+ 5 3, Company hame

Contents

Model ’ KX-TVS751KX-TVS100 Model no Serial no Important Safety Instructions That To restoreCovered by the operating Instructions Because Improper Extensive work QualifiedConnection to Telephone Line Notify the Tekphone CompanyIncidence of Harm to the Telephone Lines Ringer Equivalence No. REN How To Use This Manual Terms to Know Detailed Feature and Service Descriptions System InstallationOverview ChapterContents Contents SystemManager’s Guide Message Manager’s MaintenanceTemplate for K%TVS75 Specifications Index Worksheets Chapter Overview Welcome to the P&sonic Voice Processing System IkroductionIntroduction Automated Attendant Service 12lCall ServicesService and Voice Mail ChapterVoice Mail Service 12lCall ServicesCustom Service Interview ServiceService, by scheduling messages to yourself Message Waiting Notification 13l&her FeaturesExternal Message Delivery Auto ForwardingDirect Mailbox Access 13lOther FeaturesDescribes these features in detail Overview Two-Way Recording14lOutside Caller Handling VPS Connections to the PBX 15lConfigurationTVS100 RS-232C Interface Message Manager16lGuidelines for Preparation Programming System AdministratorTelephone Programming Guidelines for PreparationSvstem Manager When you program, refer to ChapterMessape Manaper 16lGuidelines for Preparation 17lMailbox Management 17lMailbox Management 18lSystem Diagnosis Utility CommandSystem Reports You can clear the access count of each Custom service You can display the programming of Custom serviceYou can display the available Utility Commands You can start the Quick Setup OverviewPower Cable Connection InstallationSystem Main Cabinet 21lSystem ComponentsEIA RS-232C Connector Rotary SwitchInstallation Inside View of the Main CabinetMain Cabinet Components 21a System ComponentsPort Card System ComponentsCPU Card Hard Disk Drive 21lSystem ComponentsPreparation 220 I&tallation22a Iktallation Installing an optional Port CardSystem Expansion TVS100 only Installation Precautions 22lInstallation .-sWiring Precautions Ifistallation Hook the unit on the screw heads TVS InstallationMounting theVPS on the Wall To Mount on a WoodenWallTVS100 To Mount on Concrete or Mortar Walls TVS100 onlyExtension Connection InstallationTo connect telephone lines To extension port of the PBX22lIrktallation Assignedto the VPS InstallationKX-TD Series Telephone System Assignedto theVPSExampie Your PBX Iktallation22lI&tallation Connecting RS-232CcableData Terminal or Printer Connection RS-232C parametersHstallation Connection ChartEIA RS-232C port on Data22lGstallation EIA RS-232C Signals22lhstallation Power Cable ConnectionChapter Detailed Feature and Service Descriptions Subscriber Before -Reading-This ChapterGroup Auto Configuration D-PITS OnlyAlternate Extension Auto ForwardingAutomated attendant Service Features and Services ~.....*****m*****o**o**o*a Automated Attendant ServiceNotification-Device Description When the caller Busy Coverage ModeSubscriber Accesses his mailbox. If the Subscriber receives Broadcasting MessagesNate Callback number is the number Which When the message is specified as urgent BeforeYou Without Callback Number DisplayCall s creening Call BlockingCall s ervices Record your name at the tone Call TransfeLr StatusSorry, no one is available to answer the call Conditions Subscriber If not, the caller hears Then the VPS pages the SubscriberOmpany Greetings Cl ass of ServiceDescription Conditions Covering Extension Custom ServiceEx. Menu Message Programming Example Features Worksheets OLSample System Administration Top Menu + 1 + 4 +Custom Custom .Service Settings Screen for Sample ProgramFeatures and Services Time Assignment Dav ServiceDepartment Dialing Cl6 Dialing by NameDialing Parameters Direct Mailbox Access D-PITS OnlyExtension Group External Message Delivery ServiceExtension Numbering Plan External Message Delivery ListMore Information External Message Delivery Status Defiqed by the Fax No-answer Coverage ModeFax M anagement Group Distribution List, System Groti~ Distiibution List. PersonalInband Holiday ServiceFeatures and Services Example of Inband Integration Incomplete Call Handling Service Will always hear Following Hercorn Paging ‘D-PITS OnlyCallers CallingOr to receive repair service orders ServiceHow to Assign the Interview Service ErviewLive Call Screenitig D-PITS Only FlikMailbox Logical Extension All Calls Transfer to MailboxMailbox Number Creatiw a MailboxMessage Manager’s 9999 99999Mailbox CaDacitv See Group Distribution List, System FeaturesMessagesCoinbined Ddivery, Internal MessageMessage Delivery Status Description’Or the Interview mailbox when he is unable to take calls Message Reception ModeEssage Scan Essage Transfer Feature Ref DescriptionMessage Waiting Notification Device Subscriber . l Message Playback Options Subscriber’s Guide12AM 1012PM2 VPS calls Device 1 through Device 3 in this order VPS skips the device and calls the third oneSubscriber that there Essage Waiting Notification LampMulti-Lingual Service Cos = Valid setting Features= an available option Available Prompt OptionsThen create the tree as below Custom Ex. Custom 1 Menu Message for Bilingual ServiceOperator Service No-Answer Coverage ModeBperator Call Coverage PBX Integration’Business hours Personal GreetingsPlay System-Prompt After Personal Greeting Port ServiceReceive Message Private .MessageL Port Assignment Record Message Feature Receive Message DescriptionReply To Message Sender Send a message to the sender’s mailboxSee Multi-Lingual Service Features Rotary Telephone ServiceSelection Menu Special Feature Authorization Ervice Access CommandsDescription 1 Entering FollowingSystem Reports System Cloc1Recording D-PITS Only Feature Ref Description Conditions SubscriberVoice Mail Service Utility CommandsSetting the System Clock l Receiving Messages Voice Prompts Service Access Command31.7 Good morning 316Prompt 538 Message recorded on date prompt 248 at time Turning off a PromptAutomated Attendant Parameters Custom Service Class of Service Setting Special Feature AuthorizationSystem Group Assignment Day Service 5.3’Holiday Prompt Setting Other Parameters Hardware Settings41a System Administrator’s Function 41l System Administrator’s Function Keyboard Operation 42lUsing the InterfaceIll KeyProgramming Guidance 42lU&g the InterfaceStartup System Status Power IndicatorMm=M=l2 Active COs in the above screens means Active Ports43lStartup System Ascii Terminal modePress Return Press l or 2 to specify the RS-232C terminal typeStarting the Quick Setup Quick Setup8System Administrator +4+5-+6-+7 1KX-TD816/1232PBX type Quick SetupExtension numbers of VPS ports After pressing Return Enter, the screen showsExtension numbers for mailboxes To create or discard the mailboxes Make Make/Delete field Creating mailboxesPort service setting Quick S&up Password settingActivating the Quick Setup Date and time‘ settingIntegration Date Time are synchronized Between the PBX WithVPS begins to change system programming data When the Quick Setup is finished, the screen showsProgramming Menu Structure Diagram 44lProgramming Menu Structure Diagram 45lProgramming the System Ptirameters Before starting the system parameterssetupSystem Administration Top Menu + 1 + Setting up MailboxesSystem Administration Top Menu + 1 + 1 + Creating and Editing. MailboxesSystem Administration Top Menu -+ 1 + 1 + 1 + Mailbox No Value Range Parameter Default Mailbox Number 2-5 digitsSystem Administrator Editing MailboxesBefore assigning a Class of Service COS Set ServicesOr deactivated using telephone by the Subscriber UsingDekription/Function Notification SettingParameter Number to Dial DeviceDevice 2 System Administration Top Menu -+ 1 + 1 + 2 + Mailbox No Resetting a Mailbox PasswordSystem Administration Top Menu + 1 -+ 1 + 3 + Mailbox No Deleting a MailboxListing Mailboxes Sitting up MailboxesClass of. Service Setting Setting COS Class of Service ParametersSystem Administration Top Menu + 1 + 2 + COS No. l-64 System Administration Top Menu + 1 -+ 2 + COS No. l-62 +Setting COS Class of Service Parameters Access Cancel Yes ForVPS signals Busy Live Call Screening feature is available if D-PITSBy default, both User 1 and User 2 prompts are Prompt ModeSystem Administration Top Menu + 1 + 2 + COS No ,64 + Specifies LanguageSender’sname and the recording date and time to New MessageMessage during messagescan System Administration Top Menu -+ 1 + 2 + COS No. l-62 + Special Feature AuthorizationAccess Type System Administrator If you took the Quick Setup step to createYes NoI Select Without Before After Mailboxes, this parameter in COS No has been AlreadyForwarding Copy Mode Move Delay TimeParameter Ialue 4uthorizationAuthorization Yes Message Notification 2 ,Setting COS Class of Service ParametersDisable Number Beeper Select AllowsDisable Value Range ParameterdefaultWhen Disable Mailbox after the Message Manager’s access LetsPort 1 Day Mode Port ServiceSystem Administration Top Menu 4 1 + 3 + Port AssignmentPDrt Service Port 1 Night Mode Pbrt ServicePort 2, 4, i Day Mode Port 1, 2, 5, i Night ModeSystem Administration Top Menu + 1 + 4 -+ Sixvice SettingsSystem Administration Top Menu + 1 + 4 + 1 + Automated Attendant ParametersOperator’s Parameters Service SettingsSpecifies any valid extension number Dialing NoODerator 1 Day Mode Service SettingsOperator Service 1. Disable System Administration Top Menu -+ 1 --+ 4 + 1 + 2 + 1 -+Treat calls when Operator 1 is Busy Coverage Hold ModeTreat Calls when Operator Value RangeSystem Administration Top Menu + 1 + 4 -+ 1 + 2 -+ 1 + Operator 2 Day ModeParameter Yf&!zge Description/Function Iperator’s Digits Zxtension None Parametqr ValuePvlailbox No None I3usy Coverage Hold Rdiode OverageODerator 3 Day Mode Operator 2 Night Mode Operator 1 Night ModeOperator 3 Night Mode System Administration Top Menu + 1 + 4 + 1 + 3 + System Administration Top Menu + 1 + 4 -+ 1 -+Alternate Extension Assignment Alternate Extension Group EnterAlternate Extension- Delete System Administration Top Menu + 1 4 4 + 1 + 3 +Alternate Extension- Listing Characters Custom ServiceSettings Assignment Service System AdministratorDepartment Dialing System Group Assignment System Parameter SettingsMailbox Group Mailbox Grow Enter 54System AdministratorMailbox Group Delete Specifies mailbox numbers belonging to this groupSystem Administration Top Menu + 1 + 5 + 1 + 1 -+ System Parameter SettingsMailbox Group Listing Extension GroupExtension Group Enter Extension Group Delete Day ServiceExtension Group Listing You can specify extensions to be deleted from the listHoliday Setting 5 Sj&m Parameter SettingsSystem Administration Top Menu -+ 1 -+ 5 + Parameter Description/Function Specifies StartSystem Administration Holiday Setting EnterMenu + + 5 + Name HolidayHoliday Setting Delete Daylight Saving Time Holiday Setting ListingSystem 5.5 Pmn~t SettingExtension Numbering Plan Other Parameters64System Administrator System Administration Top Menu + 1 + 5 + 6 +Dialing Parameters 66System Administrator Default Outgoing Call Ip toX, # Seiup SequencePort1,2 Parameter Outgoing Call Ports100 Port ‘ 4.5.5.6.4 External Message Delivery Parameters 68System AdministratorSystem Callback No Used For External Message Delivery System External Message Delivery Duration Time100 Port Min Specifies Up to This telephone number30 set 15 set 45 set Call Gold ParametersSystem Administration Top Menu + 1 -+ 5 + 6 -+ Rotary Telephone ServiceIValue Range Parameter Default Intercom Paging ParameterSystem Administration Top Menu -+ 1 + 5 + 6 + Repeat Cycle Description/FunctionReference Fax ManagementExample There is a call for mailbox owner’s name Paging Retry Code For GroupFax Management Service Transfer EnableFax Fax DigitsSilence Time Description/Function Disconnect Parameter6.1 RS-232C Parameters Hardware SettingsPort Setting Ikrdware SettingsSetting Menu ReferenceDataPBX Interface Parameters Hardware SettingsPBX Type System Administration Top Menu + 1 -+ 6 + 3 +Manu FacturesPits Integration None Mode Inband Sequence Parameter Value Range Desc,ription/FunctionUsed Transfer Calls Any Extension Operator’s Used Transfer Calls ExtensionInband Signaling Parameters Hkdware SettingsDisturb feature System Administration Top Menu + 1 + 6 -+ 3 +Forward to Other Extension Confirmation Disconnect Parameter Answer Forward to VM Ringing Forward to VM BusyVM Ringing Forward toInter-digit Set Timeout Inter Digit TimeoutSystem Administration Top Menu + 1 + 6 + 3 + 3 + Digit Translation Table Parameters86System Administrator Parameter Value Range default Input Up to DigitDigit Translatio Table MenuSystem Usage System Reports System Manager’s GuideBefore starting systemmanagement System Manager’s FunctionTo Access the System Manager’s Mailbox 52lAccessing the System Manager’s MailboxCreating and Editing a Mailbox 53lSetting up MailboxesSubscriber’s VoicedName All you need to carry out such a job is the mailbox numberExteusion Number Class of Service NoInitial 3 or 4 Letters of Subscriber’s Last Name Interview Mailbox NoDeleting a Mailbox Password 53a Setting up MailboxesDeleting a Mailbox XxxxPersonal Greeting Length 54lSetting COS Class of Service ParametersNew Message Retention Time Saved Message Retention TimeNumber of Messages Message LengthTotal Message Time Message Retrieval Order54lSetting COS Class of Service Phameters Auto Forwarding Status External MessageDelivery StatusStep If you press 0 for help with this setting 55a Setting the System ClockObtaining System Reports 56lChecking System Usage System ReportsClearing the Reports Delivering Delivering MessagesMessages to All Mailboxes Broadcasting Messages Delivering ‘MeSsagesto Specified MailboxesChecking Mailbox Delivering MessagesDistribution You Can listen to the messageby pressing lTipStep 4 58lCustomizing the System Manager’s MailboxYou can end your call by pressing # Listening to MessagesRepeat This message Play Previous message Next message Rewind Fast ForwardList of Modifiable Prompts Message Manager’s Guide610 Message Manager’s FunctionBefore starting messagemanagement To accessthe messagemanager’smailbox 62lAccessing the Message Manager’s MailboxCa,,v Mail service Dial an extension .number which is connected to the VoiceAccessing the Message Manager’s Mailbox Listening to Messages 63a Managing the General Delivery MailboxTransferring Messages 63lManaging the General Delivery MailboxSetting Message Waiting Lamp Status 64a Setting up Message Waiting NotificationSetting Notification by Calling Status Setting Device StatusAssigning Notification Numbers 64lSetting up Message Waiting NdificationTip Setting up Message Waiting Notification65lCustomizing the Message Manager’s Mailbox Message Manager’s PasswordOperator’s Extensions PressingStep 66a Setting the System ClockRecording Company Greetings 67lRecording Company MessagesRecording Company Name 6i7.3 Recording Department Dialing Menu Messages Recording Company MessagesHto If you have not recorded a menu Recording Custom Service Menu MessagesRecording User Prompts Recording Voice Labels for Mailbox ListsYou can erase the label by pressing At the end of this chapterRecording Selection Menus 67a Recording Company Messages67lRecording Company Messages Five List of Modifiable Prompts11 TEN Eleven FoURTEENPrompts List of IkIodifiable139 Modifiable Prompt~. .~~ 140213 1 Sixth 214 1 Seventh 21s Eighth Prompt Modifiable Linked to Pk~ptList of Modifiable Prompts W81, 12821,4421,5811,X9, 5831,5841,5851 List of lkodifiable Prompts2811, 2871, 2831 Message Manager List of RiIodifiable Prompts For help, press Prompt 308 309 ModifiableTo make this message private Will Delivered3281,P821 List of l%iodifiable PromptsT3281,WUI List Modifiable&Iodifiable 363389 Prompt Linked to Prompt Nos 388Is not Signed 390Modifiable Prompts Play the next, press Delete, press 435Delete 4601 Message To name Set the answer length using the following optionsBeing NowMess To change the personal greetingGreeting erased List of Ihodifiable PromptsGroup name, press Add group Members, pressC2.481 More Members You can add up to number SjjMessage sender is unknown To call message sender, press 1 To record a message, pressLs=l X21‘WI 328 , 4421, 15811, 5821, t5831, 5841, SW599 598 Cancel600 Exceeded 603 Record a message, pressDistribution Linked Prompts ListMessage for name 417 Received On date 248 At timeAnswer length is number List of Modifiable TromptsMessages Times MessageManager Print All of the VPS Parameters Gprn Error Log Display Elog Saving the System Data toPrompt List Mplt Utility Initializing the SystemSystem Administration Top 71lUtility CommandsOff-line Set Ofln On-line Set Onln J Set Password PassChanging a Password Select l or Utility CommandsEnter the new password Set Time TimePress 1 to enable this function. or Press 2 to disable it Error Log Display ElogPrint Reports at Specified Time Pset Enter the time to print the reportDevice Error log indications 71a Utility CommandsType ELOG, then press Return FollowsError indications at system startup Saving the System Data to the Backup Device SaveError and warning indications during system operation Example terminal display when errors are generatedSave Select item to be backed up, then press ReturnLoad Loading the Saved Data to the VPS LoadCommand Is only valid in the Ascii terminal modePrint All of tlie VPS Parameters Gprn Program Version Display VersCustom Service Menu Access Count Clear Cclr Custom Service Report CrepSetting Minimum Recording Length MRL 71lUtilitymCommandsMessage Waiting Lamp Retry Times MWL Modified Prompt List Mplt 71lUtility CommandsQuick Setup Qset Utility Command List Help72lSystem Reports System Administration Top Menu + 2 +Mailbox Assignments System Administration Top Menu + 2 + 1 + COS Class of Service Assignments72l System Reports + 1 +CustomService SystemService Report‘X’ Screen indicates That Feature marked with X is Used 72l72lSystem Reports LOO Port MaintenanceCall Account Report Port Usage ReportPort UsageStatistics Clear Clear command MaintenanceDisk UsageReport On the reportSystem Administration Top Menu + 2 + 1 -+ System Administration Top Menu + 2 + 2 +Disk UsageStatisticsClear Mailbox UsageReportMailbox UsageStatisticsClear 72lSystem Administration Top Menu + 2 3 2 + System Administration Top Menu -+ 2 -+ 1 +Fax Call Report Fax Call StatisticsClearPress Y this moves the VPS to the off-line mode Setup in the above screen does not appear in the Ascii73lInitializing the System Press 4 for System Initialization73lItiitializing the System Press r\ to start the system resettingProblem Troubleshooting GuideCopy the template and place it on the wall Template for KX-TVS75Extensions Specifi,irations*ISLT extensions Connections Telephone LineDelivering 34,sCard Time SetIntercom Initialization31,3-44 LiveFor Incoming VersionSpecial 53, 4-32Worksheets HOW to Use.theWorksheets Worksheetsfor SystemManager Worksheetsfor MessageManagerExample for System Administrator How to Use the WorksheetsExample for System Manager Example for Reference How to Use the WorksheetsPlanning the Application Information Switch CapabilitiesYES I no YES I no YES / no YES / no YES /. no Indicator? Can Switch provide Message WaitingWhat is the on sequence? What is the OFF sequence? TypeSpecial Voice Mail Can Switch Support Any Following types of Hunt groups?Groups Pilot Hunt GroupsCustomer’s call Handling Survey Does the Customer require the VPS for Backup ReceptionistReceptionist Call RoutingWorksheets for System Manager See System Manager Top Menu + Setting System Manager’s PasswordSee pages Mailbox-SettingsClass of Service Setting System Manager Top Menu + 16 + See pagesInband Signaling Worksheets for System AdministratorHoliday Call Hold RotaryWorksheets Mailbox SettingsMON SUN System Administration Top Menu + + 2 -+ COS No. -+ Top Menu + 2 + CosNo. -+ Worksheets Port AssignmentDepartment Dialing See pages 4-40 SystemAdministration Top Menu + 1 + 4 3 1 --+OperatoYs Parameters Day Mode OperatorSee pages 4-41 Top Menu + + 1 + + 1 -+Night Mode Operator Day Mode OperatorOperator’s Parameters Operator’s Parameters Nigh1 Mode OperatorAlternate Extension Assignment Custom Service Mailbox Group Extension No Worksheets Extension GroupSee System Administration Top Menu + 1 -+ 5 -+ Day ServiceDay Service Start Time End time Day Service Start Time EndHoliday Setting Daylight Saving Time See SystemAdministration Top Menu -+ 1 -+ 5 +See pages 4-62 SystemAdministration Top Menu + 1 -+ 5 -+ Prompt SettingExtension Numbering Plan See SystemAdministration Top Menu + 1 + 5 -+ 6 -+Dialing Parameters + 6 + Message Waiting Notification ParametersExternal Message Delivery Parameters See pages System AdministrationTop Menu + See Call HoldSee System Administration Rotary Tdephone Service+ 1 + 5 -+ Intercom Paging Parameter Top Menu --+ 1 + + 6 -+ FaxDisconnect Parameter See System Administration Top Menu + 1 + 5 + 6 +System Admhistration Top Menu --+ 1 -+ 6 + RS-232C -ParametersCPC Port SettingDialing Parameters Inband Signaling Parameters Top Menu -+ 1 + + 3 + Digit Translation Table ParametersSee page A-86 Selection MailbosSee MessageManager Top Menu + Message Manager’s PasswordSee Mailbox- Owner’s AddressSee 1IessageManager Top Menu -+ 5 -+ l Company GreetingsSee pages 6-E MessageManager Top Menu -+ 5 3 Company NameCompany hame See pages 6-13 MessageManager Top Menu + 5 + Department DialingDidin hlcnu Custom Service No. Llenu \lessage Custom Service MenusSee Message ‘Manager Top Menu -+ S + Assignment Esit OperatorSee MessageManager Top Menu + S --+ Mailbox Distribution Group NameSee pages 6- 15 Message Manager Top Menu -+ 5 + Modifying Voice PromptPrompt No See pages 6-16 Message Manager Top Menu + 5 + Selection- MenuDescribes the programming and operation of thesefeatures Additional FeaturesTable of Contents Conditions Feature ReferencesProgramming References Voice Mail Number AssignmentLive Call Screening LCS Feature References Operation ReferencesProgramming References DescriptionLCS SentTwo-Way Reqwding into Voice Mailbox Feature-References Operation ReferencesConditions System Programming Address Flexible Numbering Manager Programming Address Flexible CO Button AssignmentVoice Mail Number Assinment DefaultSelection ProgrammingVoice Mail Number Assignment Conditions Feature ReferencesVoice Mail Extension Number Assignment Selection Default ProgrammingDisplay EXT No. Set Display NO?+118 Feature References NoneDescription Selection Voice Mail Extension Group AssignmentEnter Display Group AsnAt sep VoiceMail Extension Group AssignmentFeature References , Features Live Call Screening LCS Live Call Screening Recording Mode AssignmentConditionsNone All Jacks = Stop Ret Stop recordingSelectiw of Value Flexible CO Wltton AssignmentFlexible Numbering 1181 1191Keep Ret 6101Programming Tables Indicator Light Turns on Display Live Call kreening Cancel Button AssignmentLive Call ,%reening Button Assignment ButtonConditions Two-Way Record Button AssignmentTwo-Way Transfer Button Assignment Enter the extension number or 3~key Live Gail S&&g Password ControlStation Programming To set LCS on To monitor Pizq To cancel monitoring To intercept callTo stop the tone When using the handset in the Private Mode To set LCS on Press LCS button To cancel LCSEnter the password IPressCancelling the password Setting the passwordSem’ng Live Call $reening Hands-free modeHaving a conversation with the party Stopping monitoringStopping the alert tone Private modeMonitoring the recording message Lift the hand+ or press the SP-PHONE/MONITOR button,Monitoring While having a conversation with another partyProgram References Stopping recording Recording into yourRecording into another mailbox