Panasonic panasonic manual Incomplete Call Handling Service

3 Features and Services

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Incomplete Call Handling Service

Feature Ref.

Description

Automated Attendant Service

If a caller specifies an extension which is busy or has no answer, the VPS will offer the Incomplete Call Handling Services.

The Subscriber specifies options to offer:

1 Leaving a Message

The caller can leave a voice message in the mailbox or the interview mailbox of the extension (see Message Reception Mode).

*If the extension does not have a mailbox (Non-Subscriber), the caller is transferred to the General Delivery Mailbox where he can leave a message.

*Check the mailbox capacity regularly to make sure that there is enough area to record additional messages.

2 Transfer to Covering Extension See Covering Extension.

3 Returning to the Automated Attendant Top Menu

The caller hears the Automated Attendant initial menu again, and can call another extension.

4 Intercom Paging

See Call Transfer Status and Intercom Paging.

5 Calling a Beeper

See Call Transfer Status and Callback Number Entry.

6 Calling Operators

See Operator Service.

*If the Operator 1 is not available to answer the call, the caller will receive instructions defined by System Programming (see Busy Coverage Mode/No-answer Coverage Mode).

How the VPS Works

The caller who enters this service will hear the following voice prompt.

(To leave a message, press [I].)

(To reach the covering extension, press [2].) (To page your party, press [3].)

(To notify your party’s beeper, press [4].) (To call the operator, press [O].)

(To enter another extension, press I*],)

The caller chooses one of these options by pressing a key.

Features 3-29