12lCall Services

-Message Delivery Status

You can check if your message has been already sent to the desired destination.

See Chapter 3 for other available features. And for Subscribers, the Subscriber’s Guide has been edited to show how to use these features from a telephone.

Your VPS messages are safely locked in a mailbox guarded by a password known

 

only to you. The VPS also reduces “telephone tag” and illegibly-written messages

 

as well as giving you a confidential

form of communication. Likewise, this service

 

can be used to encourage development of concise messages, making it an efficient

 

time-management tool. For example, you can minimize interruptions when you

 

need to focus on work at hand by forwarding your calls to the VPS. The Voice

\

Mail service can also be a reminder

service, by scheduling messages to yourself.

Interview Service

When most of your callers will want a service like service scheduling and order taking, using the interview mailbox. It will help you gather concise information in a methodical way. You can set up a questionnaire mailbox with as many as ten questions, and obtain specific information from customers calling the VPS. When callers accessthis mailbox, they can leave messages responding to a series of ques- tions presented to them: An interview mailbox can be assigned to each mailbox owner depending upon the Class of Service setting. Therefore, the questions can be recorded by the owner of the interview mailbox by telephone. One of the inter- view mailboxes can be used for the Interview service on a port basis.

Custom Service

By assigning specific functions to the telephone keypad digits, callers can access the services or people they need. This service is the key to making your business stronger. For example, the VPS can give your customers 24-hour service: they can leave orders in mailboxes, obtain product information, or notify your service staff of an emergency. Callers can reach their desired extensions or mailboxes by se- lecting a key one by one. On the other hand, callers can skip the Custom service menus to go to either the desired party or mailbox. .

The System Administrator is responsible for programming each custom service menu. The custom service menu messages are recorded by the Message Manager.

In regarding the Custom service and Interview service, it is necessary to program the details on your own. You will find a programming example in Chapter 3. See Custom Service and Interview Service.

1-6 Overview

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Panasonic panasonic manual Interview Service, Custom Service, Service, by scheduling messages to yourself

panasonic specifications

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