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Panasonic panasonic manual You can display System Programming parameters

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18lSystem Diagnosis

-ELOG

You can get the error log of devices such as CPU card, Port card and hard disk drive.

-SAVE

You can back up voice prompts and all system programming data to a floppy disk on a data terminal.

-LOAD

You can restore the saved data to the VPS in the event of a hard disk drive failure.

-GPRN

You can display System Programming parameters.

-VERS

You can display the version of hard disk, main ROM and Port card.

-CREP

You can display the programming of Custom service.

-CCLR

You can clear the access count of each Custom service.

-MWL

You can specify the message waiting lamp retry times.

-MRL.

You can set the minimum recording length of one message.

-MPLT

You can display the User Prompts recording status.

-HELP

You can display the available Utility Commands.

-QSET

You can start the Quick Setup.

1-18 Overview

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Panasonic panasonic manual You can display System Programming parameters, You can display the programming of Custom service

Contents

Model ’ KX-TVS751KX-TVS100 Model no Serial no Important Safety Instructions To restore ThatCovered by the operating Instructions Because Improper Extensive work QualifiedIncidence of Harm to the Telephone Lines Notify the Tekphone CompanyConnection to Telephone Line Ringer Equivalence No. REN How To Use This Manual Terms to Know System Installation Detailed Feature and Service DescriptionsOverview ChapterContents Contents SystemManager’s Guide Maintenance Message Manager’sTemplate for K%TVS75 Specifications Index Worksheets Chapter Overview Ikroduction Welcome to the P&sonic Voice Processing SystemIntroduction 12lCall Services Automated Attendant ServiceService and Voice Mail Chapter12lCall Services Voice Mail ServiceService, by scheduling messages to yourself Interview ServiceCustom Service 13l&her Features Message Waiting NotificationExternal Message Delivery Auto Forwarding13lOther Features Direct Mailbox AccessDescribes these features in detail Overview Two-Way Recording14lOutside Caller Handling 15lConfiguration VPS Connections to the PBXTVS100 RS-232C Interface Message ManagerProgramming System Administrator 16lGuidelines for PreparationGuidelines for Preparation Telephone ProgrammingMessape Manaper When you program, refer to ChapterSvstem Manager 16lGuidelines for Preparation 17lMailbox Management 17lMailbox Management System Reports Utility Command18lSystem Diagnosis You can display the programming of Custom service You can clear the access count of each Custom serviceYou can display the available Utility Commands You can start the Quick Setup OverviewSystem InstallationPower Cable Connection 21lSystem Components Main CabinetRotary Switch EIA RS-232C ConnectorInstallation Inside View of the Main Cabinet21a System Components Main Cabinet ComponentsCPU Card System ComponentsPort Card 21lSystem Components Hard Disk Drive220 I&tallation PreparationSystem Expansion TVS100 only Installing an optional Port Card22a Iktallation Wiring Precautions 22lInstallation .-sInstallation Precautions Hook the unit on the screw heads TVS Installation IfistallationMounting theVPS on the Wall To Mount on a WoodenWallTo Mount on Concrete or Mortar Walls TVS100 only TVS100Installation Extension ConnectionTo connect telephone lines To extension port of the PBXAssignedto the VPS Installation 22lIrktallationKX-TD Series Telephone System Assignedto theVPSIktallation Exampie Your PBXConnecting RS-232Ccable 22lI&tallationData Terminal or Printer Connection RS-232C parametersConnection Chart HstallationEIA RS-232C port on DataEIA RS-232C Signals 22lGstallationPower Cable Connection 22lhstallationChapter Detailed Feature and Service Descriptions Before -Reading-This Chapter SubscriberAuto Configuration D-PITS Only GroupAlternate Extension Auto ForwardingAutomated attendant Service Features and Services Automated Attendant Service ~.....*****m*****o**o**o*aBusy Coverage Mode Notification-Device Description When the callerSubscriber Accesses his mailbox. If the Subscriber receives Broadcasting MessagesWhen the message is specified as urgent Before Nate Callback number is the number WhichYou Without Callback Number DisplayCall s ervices Call BlockingCall s creening Sorry, no one is available to answer the call Call TransfeLr StatusRecord your name at the tone Then the VPS pages the Subscriber Conditions Subscriber If not, the caller hearsDescription Conditions Cl ass of ServiceOmpany Greetings Ex. Menu Message Custom ServiceCovering Extension Programming Example Features System Administration Top Menu + 1 + 4 + Worksheets OLSampleCustom .Service Settings Screen for Sample Program CustomFeatures and Services Department Dialing Dav ServiceTime Assignment Dialing by Name Cl6Direct Mailbox Access D-PITS Only Dialing ParametersExternal Message Delivery Service Extension GroupExtension Numbering Plan External Message Delivery ListMore Information Fax M anagement Defiqed by the Fax No-answer Coverage ModeExternal Message Delivery Status Groti~ Distiibution List. Personal Group Distribution List, SystemHoliday Service InbandFeatures and Services Example of Inband Integration Incomplete Call Handling Service Hercorn Paging ‘D-PITS Only Will always hear FollowingCallers CallingService Or to receive repair service ordersHow to Assign the Interview Service ErviewFlik Live Call Screenitig D-PITS OnlyLogical Extension All Calls Transfer to Mailbox MailboxCreatiw a Mailbox Mailbox NumberMessage Manager’s 9999 99999MessagesCoinbined See Group Distribution List, System FeaturesMailbox CaDacitv Message Ddivery, InternalMessage Delivery Status Description’Essage Scan Message Reception ModeOr the Interview mailbox when he is unable to take calls Feature Ref Description Essage TransferMessage Waiting Notification Device Subscriber . l Message Playback Options Subscriber’s Guide12AM 1012PM2 VPS skips the device and calls the third one VPS calls Device 1 through Device 3 in this orderEssage Waiting Notification Lamp Subscriber that thereMulti-Lingual Service = Valid setting Features CosAvailable Prompt Options = an available optionEx. Custom 1 Menu Message for Bilingual Service Then create the tree as below CustomNo-Answer Coverage Mode Operator ServicePBX Integration’ Bperator Call CoveragePersonal Greetings Business hoursPort Service Play System-Prompt After Personal GreetingL Port Assignment Private .MessageReceive Message Feature Receive Message Description Record MessageReply To Message Sender Send a message to the sender’s mailboxSelection Menu Rotary Telephone ServiceSee Multi-Lingual Service Features Ervice Access Commands Special Feature AuthorizationDescription 1 Entering FollowingSystem Cloc1 System ReportsFeature Ref Description Conditions Subscriber Recording D-PITS OnlyUtility Commands Voice Mail ServiceSetting the System Clock l Receiving Messages Service Access Command Voice Prompts31.7 Good morning 316Turning off a Prompt Prompt 538 Message recorded on date prompt 248 at timeClass of Service Setting Special Feature Authorization Automated Attendant Parameters Custom ServiceSystem Group Assignment Day Service 5.3’Holiday Prompt Setting Other Parameters Hardware Settings41a System Administrator’s Function 41l System Administrator’s Function 42lUsing the Interface Keyboard OperationIll Key42lU&g the Interface Programming GuidanceStatus Power Indicator Startup SystemMm=M=l2 Active COs in the above screens means Active PortsAscii Terminal mode 43lStartup SystemPress Return Press l or 2 to specify the RS-232C terminal typeQuick Setup Starting the Quick Setup8System Administrator +4+5-+6-+7 1KX-TD816/1232Quick Setup PBX typeExtension numbers of VPS ports After pressing Return Enter, the screen showsExtension numbers for mailboxes Creating mailboxes To create or discard the mailboxes Make Make/Delete fieldPort service setting Password setting Quick S&upDate and time‘ setting Activating the Quick SetupIntegration Date Time are synchronized Between the PBX WithWhen the Quick Setup is finished, the screen shows VPS begins to change system programming dataProgramming Menu Structure Diagram 44lProgramming Menu Structure Diagram Before starting the system parameterssetup 45lProgramming the System PtirametersSetting up Mailboxes System Administration Top Menu + 1 +System Administration Top Menu + 1 + 1 + Creating and Editing. MailboxesValue Range Parameter Default Mailbox Number 2-5 digits System Administration Top Menu -+ 1 + 1 + 1 + Mailbox NoSystem Administrator Editing MailboxesSet Services Before assigning a Class of Service COSOr deactivated using telephone by the Subscriber UsingNotification Setting Dekription/FunctionDevice Parameter Number to DialDevice 2 Resetting a Mailbox Password System Administration Top Menu -+ 1 + 1 + 2 + Mailbox NoSystem Administration Top Menu + 1 -+ 1 + 3 + Mailbox No Deleting a MailboxSitting up Mailboxes Listing MailboxesSetting COS Class of Service Parameters Class of. Service SettingSystem Administration Top Menu + 1 + 2 + COS No. l-64 System Administration Top Menu + 1 -+ 2 + COS No. l-62 +Setting COS Class of Service Parameters Cancel Yes For AccessVPS signals Busy Live Call Screening feature is available if D-PITSPrompt Mode By default, both User 1 and User 2 prompts areSystem Administration Top Menu + 1 + 2 + COS No ,64 + Specifies LanguageMessage during messagescan New MessageSender’sname and the recording date and time to Special Feature Authorization System Administration Top Menu -+ 1 + 2 + COS No. l-62 +If you took the Quick Setup step to create Access Type System AdministratorYes NoI Select Without Before After Mailboxes, this parameter in COS No has been AlreadyDelay Time Forwarding Copy Mode MoveParameter Ialue 4uthorization2 ,Setting COS Class of Service Parameters Authorization Yes Message NotificationDisable Number Beeper Select AllowsValue Range Parameterdefault DisableWhen Disable Mailbox after the Message Manager’s access LetsPort Service Port 1 Day ModeSystem Administration Top Menu 4 1 + 3 + Port AssignmentPDrt Service Pbrt Service Port 1 Night ModePort 2, 4, i Day Mode Port 1, 2, 5, i Night ModeSixvice Settings System Administration Top Menu + 1 + 4 -+System Administration Top Menu + 1 + 4 + 1 + Automated Attendant ParametersService Settings Operator’s ParametersSpecifies any valid extension number Dialing NoService Settings ODerator 1 Day ModeOperator Service 1. Disable System Administration Top Menu -+ 1 --+ 4 + 1 + 2 + 1 -+Busy Coverage Hold Mode Treat calls when Operator 1 isTreat Calls when Operator Value RangeParameter Yf&!zge Description/Function Operator 2 Day ModeSystem Administration Top Menu + 1 + 4 -+ 1 + 2 -+ 1 + Parametqr Value Iperator’s Digits Zxtension NonePvlailbox No None I3usy Coverage Hold Rdiode OverageODerator 3 Day Mode Operator 3 Night Mode Operator 1 Night ModeOperator 2 Night Mode System Administration Top Menu + 1 + 4 -+ 1 -+ System Administration Top Menu + 1 + 4 + 1 + 3 +Alternate Extension Assignment Alternate Extension Group EnterAlternate Extension- Listing System Administration Top Menu + 1 4 4 + 1 + 3 +Alternate Extension- Delete Custom Service CharactersSettings Department Dialing Service System AdministratorAssignment Mailbox Group System Parameter SettingsSystem Group Assignment 54System Administrator Mailbox Grow EnterMailbox Group Delete Specifies mailbox numbers belonging to this groupSystem Parameter Settings System Administration Top Menu + 1 + 5 + 1 + 1 -+Mailbox Group Listing Extension GroupExtension Group Enter Day Service Extension Group DeleteExtension Group Listing You can specify extensions to be deleted from the list5 Sj&m Parameter Settings Holiday SettingSystem Administration Top Menu -+ 1 -+ 5 + Parameter Description/Function Specifies StartHoliday Setting Enter System AdministrationMenu + + 5 + Name HolidayHoliday Setting Delete Holiday Setting Listing Daylight Saving Time5.5 Pmn~t Setting SystemOther Parameters Extension Numbering PlanSystem Administration Top Menu + 1 + 5 + 6 + 64System AdministratorDialing Parameters Default Outgoing Call Ip to 66System AdministratorX, # Seiup Sequence100 Port Parameter Outgoing Call PortsPort1,2 System Callback No 68System Administrator‘ 4.5.5.6.4 External Message Delivery Parameters System External Message Delivery Duration Time Used For External Message Delivery100 Port Min Specifies Up to This telephone numberCall Gold Parameters 30 set 15 set 45 setRotary Telephone Service System Administration Top Menu + 1 -+ 5 + 6 -+IValue Range Parameter Default Intercom Paging ParameterSystem Administration Top Menu -+ 1 + 5 + 6 + Fax Management Repeat Cycle Description/FunctionReferenceExample There is a call for mailbox owner’s name Paging Retry Code For GroupTransfer Enable Fax Management ServiceFax Fax DigitsDisconnect Parameter Silence Time Description/FunctionHardware Settings 6.1 RS-232C ParametersIkrdware Settings Port SettingSetting Menu ReferenceDataHardware Settings PBX Interface ParametersSystem Administration Top Menu + 1 -+ 6 + 3 + PBX TypeManu FacturesPits Integration None Mode Inband Parameter Value Range Desc,ription/Function SequenceUsed Transfer Calls Any Extension Operator’s Used Transfer Calls ExtensionHkdware Settings Inband Signaling ParametersDisturb feature System Administration Top Menu + 1 + 6 -+ 3 +Parameter Answer Forward to VM Ringing Forward to VM Busy Forward to Other Extension Confirmation DisconnectVM Ringing Forward toInter Digit Timeout Inter-digit Set TimeoutSystem Administration Top Menu + 1 + 6 + 3 + 3 + Digit Translation Table ParametersParameter Value Range default Input Up to Digit 86System AdministratorDigit Translatio Table MenuSystem Manager’s Guide System Usage System ReportsSystem Manager’s Function Before starting systemmanagement52lAccessing the System Manager’s Mailbox To Access the System Manager’s Mailbox53lSetting up Mailboxes Creating and Editing a MailboxSubscriber’s VoicedName All you need to carry out such a job is the mailbox numberClass of Service No Exteusion NumberInitial 3 or 4 Letters of Subscriber’s Last Name Interview Mailbox No53a Setting up Mailboxes Deleting a Mailbox PasswordDeleting a Mailbox Xxxx54lSetting COS Class of Service Parameters Personal Greeting LengthNew Message Retention Time Saved Message Retention TimeMessage Length Number of MessagesTotal Message Time Message Retrieval Order54lSetting COS Class of Service Phameters External MessageDelivery Status Auto Forwarding Status55a Setting the System Clock Step If you press 0 for help with this setting56lChecking System Usage System Reports Obtaining System ReportsClearing the Reports Delivering Messages DeliveringMessages to All Mailboxes Broadcasting Messages Delivering ‘MeSsagesto Specified MailboxesDelivering Messages Checking MailboxDistribution You Can listen to the messageby pressing l58lCustomizing the System Manager’s Mailbox TipStep 4Listening to Messages You can end your call by pressing #Repeat This message Play Previous message Next message Rewind Fast ForwardMessage Manager’s Guide List of Modifiable PromptsBefore starting messagemanagement Message Manager’s Function610 62lAccessing the Message Manager’s Mailbox To accessthe messagemanager’smailboxCa,,v Mail service Dial an extension .number which is connected to the VoiceAccessing the Message Manager’s Mailbox 63a Managing the General Delivery Mailbox Listening to Messages63lManaging the General Delivery Mailbox Transferring Messages64a Setting up Message Waiting Notification Setting Message Waiting Lamp StatusSetting Notification by Calling Status Setting Device Status64lSetting up Message Waiting Ndification Assigning Notification NumbersSetting up Message Waiting Notification TipMessage Manager’s Password 65lCustomizing the Message Manager’s MailboxOperator’s Extensions Pressing66a Setting the System Clock StepRecording Company Name 67lRecording Company MessagesRecording Company Greetings Hto Recording Company Messages6i7.3 Recording Department Dialing Menu Messages Recording Custom Service Menu Messages If you have not recorded a menuRecording Voice Labels for Mailbox Lists Recording User PromptsYou can erase the label by pressing At the end of this chapter67a Recording Company Messages Recording Selection Menus67lRecording Company Messages List of Modifiable Prompts Five11 TEN Eleven FoURTEENList of IkIodifiable PromptsModifiable Prompt 139~. .~~ 140Prompt Modifiable Linked to Pk~pt 213 1 Sixth 214 1 Seventh 21s EighthList of Modifiable Prompts 2811, 2871, 2831 Message Manager List of lkodifiable PromptsW81, 12821,4421,5811,X9, 5831,5841,5851 List of RiIodifiable Prompts Prompt 308 309 Modifiable For help, pressTo make this message private Will DeliveredT3281,WUI List of l%iodifiable Prompts3281,P821 Modifiable List363 &IodifiablePrompt Linked to Prompt Nos 388 389Is not Signed 390Modifiable Prompts Delete Delete, press 435Play the next, press 4601 Set the answer length using the following options Message To nameBeing NowTo change the personal greeting MessList of Ihodifiable Prompts Greeting erasedGroup name, press Add group Members, pressC2.481 You can add up to number Sjj More MembersMessage sender is unknown To call message sender, press 1 To record a message, pressX21 Ls=l‘WI 328 , 4421, 15811, 5821, t5831, 5841, SW598 Cancel 599600 Exceeded 603 Record a message, pressLinked Prompts List DistributionMessage for name 417 Received On date 248 At timeMessages Times MessageManager List of Modifiable TromptsAnswer length is number Error Log Display Elog Saving the System Data to Print All of the VPS Parameters GprnPrompt List Mplt Utility Initializing the SystemOff-line Set Ofln 71lUtility CommandsSystem Administration Top J Set Password Pass On-line Set OnlnUtility Commands Changing a Password Select l orEnter the new password Set Time TimeError Log Display Elog Press 1 to enable this function. or Press 2 to disable itPrint Reports at Specified Time Pset Enter the time to print the report71a Utility Commands Device Error log indicationsType ELOG, then press Return FollowsSaving the System Data to the Backup Device Save Error indications at system startupError and warning indications during system operation Example terminal display when errors are generatedSelect item to be backed up, then press Return SaveLoading the Saved Data to the VPS Load LoadIs only valid in the Ascii terminal mode CommandPrint All of tlie VPS Parameters Gprn Program Version Display VersCustom Service Report Crep Custom Service Menu Access Count Clear CclrMessage Waiting Lamp Retry Times MWL 71lUtilitymCommandsSetting Minimum Recording Length MRL 71lUtility Commands Modified Prompt List MpltUtility Command List Help Quick Setup QsetMailbox Assignments System Administration Top Menu + 2 +72lSystem Reports COS Class of Service Assignments System Administration Top Menu + 2 + 1 +72l System Reports + 1 +SystemService Report CustomService‘X’ Screen indicates That Feature marked with X is Used 72lLOO Port Maintenance 72lSystem ReportsCall Account Report Port Usage ReportClear command Maintenance Port UsageStatistics ClearDisk UsageReport On the reportSystem Administration Top Menu + 2 + 2 + System Administration Top Menu + 2 + 1 -+Disk UsageStatisticsClear Mailbox UsageReport72l Mailbox UsageStatisticsClearSystem Administration Top Menu -+ 2 -+ 1 + System Administration Top Menu + 2 3 2 +Fax Call Report Fax Call StatisticsClearSetup in the above screen does not appear in the Ascii Press Y this moves the VPS to the off-line mode73lInitializing the System Press 4 for System InitializationPress r\ to start the system resetting 73lItiitializing the SystemTroubleshooting Guide ProblemTemplate for KX-TVS75 Copy the template and place it on the wallSpecifi,irations*I ExtensionsSLT extensions Connections Telephone Line34,s DeliveringCard Time SetInitialization Intercom31,3-44 LiveVersion For IncomingSpecial 53, 4-32Worksheets HOW to Use.theWorksheets Worksheetsfor MessageManager Worksheetsfor SystemManagerExample for System Manager How to Use the WorksheetsExample for System Administrator How to Use the Worksheets Example for ReferencePlanning the Application Switch Capabilities InformationYES I no YES I no YES / no YES / no YES /. no Can Switch provide Message Waiting Indicator?What is the on sequence? What is the OFF sequence? TypeCan Switch Support Any Following types of Hunt groups? Special Voice MailGroups Pilot Hunt GroupsCustomer’s call Handling Survey Backup Receptionist Does the Customer require the VPS forReceptionist Call RoutingWorksheets for System Manager Setting System Manager’s Password See System Manager Top Menu +Mailbox-Settings See pagesClass of Service Setting See pages System Manager Top Menu + 16 +Worksheets for System Administrator Inband SignalingHoliday Call Hold RotaryMailbox Settings WorksheetsMON SUN System Administration Top Menu + + 2 -+ COS No. -+ No. -+ CosTop Menu + 2 + Port Assignment WorksheetsSee pages 4-40 SystemAdministration Top Menu + 1 + 4 3 1 --+ Department DialingDay Mode Operator OperatoYs ParametersSee pages 4-41 Top Menu + + 1 + + 1 -+Operator’s Parameters Day Mode OperatorNight Mode Operator Nigh1 Mode Operator Operator’s ParametersAlternate Extension Assignment Custom Service Mailbox Group Extension Group Extension No WorksheetsDay Service See System Administration Top Menu + 1 -+ 5 -+Day Service Start Time End time Day Service Start Time EndHoliday Setting See SystemAdministration Top Menu -+ 1 -+ 5 + Daylight Saving TimePrompt Setting See pages 4-62 SystemAdministration Top Menu + 1 -+ 5 -+See SystemAdministration Top Menu + 1 + 5 -+ 6 -+ Extension Numbering PlanDialing Parameters Message Waiting Notification Parameters + 6 +Top Menu + See pages System AdministrationExternal Message Delivery Parameters Call Hold See+ 1 + 5 -+ Rotary Tdephone ServiceSee System Administration Intercom Paging Parameter Fax Top Menu --+ 1 + + 6 -+See System Administration Top Menu + 1 + 5 + 6 + Disconnect ParameterRS-232C -Parameters System Admhistration Top Menu --+ 1 -+ 6 +Port Setting CPCDialing Parameters Inband Signaling Parameters See page A-86 Digit Translation Table ParametersTop Menu -+ 1 + + 3 + Mailbos SelectionMessage Manager’s Password See MessageManager Top Menu +Mailbox- Owner’s Address SeeCompany Greetings See 1IessageManager Top Menu -+ 5 -+ lCompany hame Company NameSee pages 6-E MessageManager Top Menu -+ 5 3 Didin hlcnu Department DialingSee pages 6-13 MessageManager Top Menu + 5 + Custom Service Menus Custom Service No. Llenu \lessageSee Message ‘Manager Top Menu -+ S + Assignment Esit OperatorMailbox Distribution Group Name See MessageManager Top Menu + S --+Prompt No Modifying Voice PromptSee pages 6- 15 Message Manager Top Menu -+ 5 + Selection- Menu See pages 6-16 Message Manager Top Menu + 5 +Additional Features Describes the programming and operation of thesefeaturesTable of Contents Feature References ConditionsProgramming References Voice Mail Number AssignmentFeature References Operation References Live Call Screening LCSProgramming References DescriptionSent LCSConditions Feature-References Operation ReferencesTwo-Way Reqwding into Voice Mailbox Manager Programming Address Flexible CO Button Assignment System Programming Address Flexible NumberingDefault Voice Mail Number AssinmentSelection ProgrammingConditions Feature References Voice Mail Number AssignmentSelection Default Programming Voice Mail Extension Number AssignmentDisplay EXT No. Set Display NO?+Feature References None 118Voice Mail Extension Group Assignment Description SelectionEnter Display Group AsnVoiceMail Extension Group Assignment At sepLive Call Screening Recording Mode Assignment Feature References , Features Live Call Screening LCSConditionsNone All Jacks = Stop Ret Stop recordingFlexible CO Wltton Assignment Selectiw of ValueFlexible Numbering 1181 1191Programming Tables 6101Keep Ret Live Call kreening Cancel Button Assignment Indicator Light Turns on DisplayLive Call ,%reening Button Assignment ButtonTwo-Way Record Button Assignment ConditionsTwo-Way Transfer Button Assignment Live Gail S&&g Password Control Enter the extension number or 3~keyStation Programming To stop the tone To monitor Pizq To cancel monitoring To intercept callTo set LCS on To set LCS on Press LCS button To cancel LCS When using the handset in the Private ModeEnter the password IPressSetting the password Cancelling the passwordHands-free mode Sem’ng Live Call $reeningHaving a conversation with the party Stopping monitoringPrivate mode Stopping the alert toneMonitoring the recording message Lift the hand+ or press the SP-PHONE/MONITOR button,While having a conversation with another party MonitoringProgram References Recording into another mailbox Recording into yourStopping recording