Promise Technology M500i, M500f, M300p, M500p Event Notification Response, Event Action, Battery

Chapter 8: Troubleshooting

Event Notification Response

When you select Event Notification, WebPAM PROe sends popup and/or email messages regarding its status. The messages you see depend on your notification selection (see page 77) and what is currently happening in the VTrak.

The chart below gives the suggested action when the corresponding message is displayed. A list of major categories is shown below.

•Battery (page 271)

•Blowers (page 272)

•Cache (page 273)

•Controller (page 273)

•Disk Array (page 273)

•Drive Interface Controller (page 273)

•Enclosure (page 274)

•Event Log (page 274)

•Host Interface Controller (page 274)

•Fibre Channel (page 276)

•iSCSI (page 276)

•Logical Drive (page 276)

•Media Patrol (page 277)

•Online Capacity Expansion (page 277)

•PDM (page 278)

•Physical Disk (page 278)

•PSU (Power Supply Units) (page 280)

•PSU Fans (page 280)

•RAID Level Migration (page 281)

•Rebuild (page 282)

•Redundancy Check (page 282)

•Resource (page 283)

•Spare Check (page 283)

•Spare Drives (page 283)

•SMART (page 283)

•Stripe Level Migration (page 284)

•Synchronization (page 284)

•System (VTrak) (page 285)

•Transition (page 285)

•Watermark (page 285)

Event	Action
Battery
Battery temperature is	The battery is too hot. Verify proper airflow around
above the threshold	the through the VTrak. If airflow is OK, replace the
	battery. See page 230 or page 233.
Battery temperature is	Normal.
normal
Battery capacity is below	Battery is drained. Run battery reconditioning. See
the threshold	page 121.
Battery capacity is normal	Normal.
Battery is discharging	Battery is undergoing reconditioning.

271