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Promise Technology M500i, M500f, M300p, M500p, M300i, M300f, M200i, M200p, M200f manual Enclosure Problems

Models: M500i M200f M300f M200p M500p M300p M200i M500f M300i

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Chapter 8: Troubleshooting

Enclosure Problems

WebPAM PROe displays yellow !s red Xs in Tree View to identify components that need attention.

When a yellow ! appears over a Subsystem in Tree View, click on the Enclosure icon. The Enclosure screen will display (below).

In this example, a power supply fan has stopped turning, indicating a failure. The Enclosure Diagram displays color and motion changes to identify a failed fan. In this case, you must replace the power supply.

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Promise Technology M500i, M500f, M300p, M500p, M300i, M300f, M200i, M200p, M200f manual Enclosure Problems

Contents

Vtrak Trademarks CopyrightImportant data protection information Recommendations Contents Setup Management with WebPAM PRO Management with the CLU Technology Background Support TroubleshootingAppendix a Useful Information Index About This Manual Introduction VTrak M500f/i/p front view Overview VTrak M500f Rear View M500i/p have different controllers Architectural Description Feature Benefit Features and Benefits Allows you to manage the RAID subsystem M500f/i/p Specifications Novell Netware M300f/i/p, M200f/i/p FCC Statement VTrak M-Class Product Manual Unpack the VTrak Installation Rackmounted VTrak M500f/i/p Mount VTrak M500f/i/p in a Rack Installation Rackmounted VTrak M300f/i/p M200f/i/p is similar Mount VTrak M300f/i/p or M200f/i/p in a Rack Installation Drives Install Disk Drives M500f/i/p drive carrier mounting holes Sata Disk Drives mount at the front of the carrier Drive Numbering VTrak disk drives are numbered left to right Fibre Channel Storage Area Network Set Up Network Cable Connections VTrak M500f DAS connections M300f and M200f are similar Fibre Channel Direct Attached Storage VTrak M300i and M200i SAN connections M500i is similar ISCSI Storage Area Network VTrak M300i and M200i DAS connections M500i is similar ISCSI Direct Attached Storage Scsi HBA Scsi Direct Attached Storage Serial connectors for VTrak M500f left and M300i right Set Up Serial Cable Connections SCSI-1 SCSI-2 Connect the Power VTrak M500f/i/p drive carrier LEDs VTrak M-Class Product Manual VTrak Setup with CLI or CLU Setup Administrator@cli net -a mod -t mgmt -s dhcp=enable CLI Fibre Channel and Scsi Models M500f/p, M300f/p, M200f/pCLI iSCSI Models M500i, M300i, M200i ISCSI 0.0 Administrator@cli net -a mod -t iSCSI -p 1 -s dhcp=enable System Date and Time CLU Fibre Channel and Scsi Models M500f/p, M300f/p, M200f/p Management Port Exit the CLU CLU iSCSI Models M500i, M300i, M200i System Date and Time VTrak M-Class Product Manual ISCSI Ports Exit the CLU Software-based iSCSI Initiator Install iSCSI Initiator on the Host PC VTrak M-Class Product Manual Log-in to WebPAM PROe VTrak Setup with WebPAM PROeRegular Connection Secure Connection VTrak M-Class Product Manual Setup Language Selection Automatic Create a Disk Array Express Setup Advanced Setup VTrak M-Class Product Manual Setup VTrak M-Class Product Manual Setup Log-out of WebPAM PROe Additional Logical Drives Internet Connection using WebPAM PROe VTrak M-Class Product Manual Management with WebPAM PROe VTrak Status Indicators VTrak M300f/i/p and M200f/i/p front panel LED display State LEDs Dark Steady Flashing Amber Red Green Drive Status Indicators Audible Alarm LEDs StateSteady Flashing Amber Red Green Log-in/Log-out Http//192.168.10.148Https//192.168.10.148 VTrak M-Class Product Manual WebPAM PROe Opening Screen Graphic User Interface Function HeaderLanguage Selection View Contact Us Storage Network Tree View Subsystems Management WindowEvent Frame Subsystem Settings SubsystemSubsystem Information View Events Subsystem EventsClear Events Save Events Change Background Settings Background ActivitiesStart Background Function Scheduler View Scheduled ActivitiesSchedule an Activity Delete an Activity View Lock Status LockSet Lock Renew Lock Administrative Tools User ManagementRelease Lock User Settings Administrator User Settings UserUser Information User Event Subscription Smart List of User Notification Events User Password Administrator User Password UsersCreate a User List of User Privileges Delete a User User Sessions Network Management ISCSI Data Ports Fibre Channel Node Fibre Channel Management Fibre Channel Port Fibre Channel Port Settings Fibre Channel Statistics Fibre Channel SFP Fibre Channel Initiators Fibre Channel Logged-in Devices ISCSI Node ISCSI Management ISCSI Ports ISCSI Port Statistics ISCSI Sessions Click the iSNS Port 1 or iSNS Port 2 link ISCSI iSNS ISCSI SLP ISCSI ChapView CHAPs Add a Chap Edit a ChapDelete a Chap Scsi Management Scsi Channel SettingsISCSI Ping Scsi Channel Information Scsi Target Information Initiators Storage ServicesAdd an Initiator Delete an Initiator LUN Map Fibre Channel and iSCSI Enable LUN MaskingView LUN Map Edit a LUN Map LUN Mapping Parameters LUN Map Scsi Software Management Change Email Setting Send a Test MessageManual Start, Restart, Stop Web Server Click on the Web Server Setting link Telnet Change Start Setting Snmp 105 CIM CIM Service Settings Netsend Delete Recipients Add Recipients Import Export Restore Factory Defaults Firmware Update Clear Statistics Shutdown and RestartShutdown Monitor the Shutdown Restart the SubsystemMonitor the Restart Controllers Controller Information Controller 115 Controller Settings Controller StatisticsClear Statistics Enclosures VTrak M500f is show above, The M500i/p are similar Identify Enclosure Enclosure Settings EnclosureEnclosure Information FRU VPD Battery Battery Recondition BuzzerSilence Buzzer Change Buzzer Settings Physical DrivesIdentify a Physical Drive Physical Drives Settings Physical Drive Physical Drive InformationAdvanced Physical Drive Information Identify a Physical Drive Physical Drive Statistics Clear Physical Drive Conditions Physical Drive Settings Force a Physical Drive Offline/Online Physical Drive Media Patrol Disk Arrays Create a Disk Array Express Create a Disk Array Automatic 130 Create a Disk Array Advanced Disk Array CreationLogical Drive Creation Summary Delete a Disk Array Disk Array Information Disk Array Physical Drives in the Disk Array Logical Drives in the Disk ArrayDisk Array Status Create a Logical Drive Disk Array Settings 136 Disk Array Migration Delete a Logical Drive Disk Array Rebuild Manual Rebuild Disk Array Background Activity View Progress of Background Function Transition Transport Logical Drives Logical Drive Status Logical Drive Information Logical Drive Logical Drive Statistics in alphabetical order Logical Drive Settings Logical Drive Initialization Logical Drive Background Activity Logical Drive Synchronization Logical Drive Redundancy Check Logical Drive Check Table Logical Drive PDM Logical Drive LUN Settings iSCSI and Fibre Channel Logical Drive LUN Settings Scsi Spare Drives Create Spare Drive Spare Check All Spare Drives Delete Spare Drive Spare Drive Spare Drive InformationLocate a Spare Drive Spare Drive Settings Spare Check Individual Spare Drive Logical Drive Summary VTrak M-Class Product Manual 156 Management with the CLU 158 Management with the CLU 160 Serial Connection CLU ConnectionTelnet Connection Telnet 192.168.1.56 162 Exit the CLU CLU Function Map 165 166 167 168 169 170 171 172 Subsystem Management Quick SetupAlias Media Patrol Controller Settings System Date and TimeController Management Physical Drive Coercion Alias Enclosure Management Power Supply UnitsEnclosure Status Enclosure Management Temperature Sensors Enclosure SettingsVoltage Sensors Polling Interval Batteries Temperature Thresholds Global Physical Drive Settings Physical Drive ManagementLocate Enclosure Command Queuing Individual Physical Drive SettingsAdvanced Information Physical Drive Statistics Locate Physical Drive Force Physical Drive Offline/Online Disk Array Management Highlight Save Settings and Continue and press Enter Delete a Disk Array Disk Array Information Disk Array Settings and FunctionsMedia Patrol Rebuild Predictive Data Migration Migration Locate Disk Array Create a Logical DriveAccept Incomplete Array Delete a Logical Drive Logical Drive Management Logical Drive Information Logical Drive Settings and FunctionsWrite Cache Policy Read Cache Policy Redundancy Check Locate Logical Drive ISCSI Port Settings Management Port SettingsNetwork Management Manual Node Fibre Channel ManagementPorts Logged-in Devices Port SFP Port Settings Port Statistics Fibre Channel Initiators ISCSI Management ISNS Sessions Ping Add a ChapDelete a Chap Channel Settings Scsi ManagementChannel Information Target Information Background Activity Background Activities List Background Activity Settings Event Viewer Runtime EventsNvram Events Additional Info and Management Spare Drive ManagementCreate New Spare Drive Delete Spare Drive LUN Mapping Fibre Channel and iSCSI Create New Initiator LUN Mapping ScsiDelete Initiator Map a LUN to an Initiator Create New User Password User Settings Display Name and Email AddressUser Settings Privilege and Status Delete User Webserver 209 Snmp Trap Sinks Highlight Create New Message Recipient and press Enter Netsend Recipients Flash through Tftp Shutdown over Telnet Shutdown over SerialRestart over Telnet Restart over Serial Buzzer Maintenance Mgmt Firmware Update WebPAM PROe Tftp ServerYour PC Restart VTrak Firmware Update CLU Replace Power Supply All Models Replace Cooling Unit Fan M500f/i/p Disconnect 223 224 225 Replace Cooling Unit Fan M300f/i/p and M200f/i/p Thumbscrew 228 229 Replace Cache Battery M500f/i/p Detach 232 Replace Cache Battery M300f/i/p and M200f/i/p 234 Replace SEP M500f/i/p Replace SEP M300f/i/p and M200f/i/p Replace RAID Controller All Models VTrak M-Class Product Manual 238 Introduction to RAID Technology Background RAID 0 Striping interleaves data across multiple drives RAID 0 Stripe Data Mirror Disk Drives RAID 1 Mirror RAID 1E Enhanced Mirror RAID 5 Stripes all drives with data and parity information RAID 5 Block and Parity Stripe RAID 10 Mirror + Stripe RAID 50 Axles RAID 50 Striping of Distributed Parity No. of Drives No. of Axles RAID ArrayPer Axle Advantages Disadvantages Choosing a RAID Level RAID 1E 249 Sector Size Stripe Size Read Cache Policy Cache Policy Capacity Coercion Write Cache PolicyCache Line Size Hot Spare Drives Initialization RAID Level Migration Partition and Format the Logical DriveFrom Increase Redundancy Capacity Add Lose RAID RAID 1/1E Ranges of Disk Array Expansion Current LD Size Maximum LD Sector Size Expansion SizeCreate a New Logical Drive Media Patrol Predictive Data Migration PDMPDM Triggers Transition Example Manual Transition Automatic Transition VTrak is Beeping Troubleshooting Front Panel LEDs Display Amber or Red FC/iSCSI Activity Scsi 1 or Drive Status Indicators Back of Enclosure Battery and fan LEDs VTrak M500f/i/p Dark Green Amber Red Battery and fan LEDs VTrak M300f/i/p and M200f/i/p Green Amber Flashing VTrak iSCSI controller DA2 CLU Reports a Problem WebPAM PROe Reports a Problem 270 Battery Event Notification ResponseEvent Action Blowers Controller CacheDisk Array Drive Interface Controller Enclosure Event LogHost Interface Controller Host-interface controller is Fibre Channel ISCSILogical Drive Media Patrol Physical Disk PDM Physical disk negotiation PSU Fans RAID Level Migration Redundancy Check Rebuild SEP Storage Enclosure Processor ResourceSpare Check Spare Drives Synchronization Stripe Level Migration System VTrak TransitionWatermark When a Disk Drive Fails Critical & Offline Disk ArraysWith a Hot Spare Drive Rebuild Operation Without a Hot Spare Drive Status Activity Enclosure Problems Overheating Power Supplies Connection Problems Scsi ConnectionsTermination Serial Connections ISCSI Connections Amber Green Flashing Green Network Connections Unsaved Data in the Controller Cache VTrak M-Class Product Manual 296 How can I tell when the VTrak has fully booted? Frequently Asked QuestionsWhy does VTrak come with a Command Line Utility? What kind of disk drives can I use with VTrak? Are logical drives on VTrak limited to 2.199 terabytes? Can VTrak run using just one power supply? Technical Support ServicesContact Technical Support How can I be sure everything is working OK on the VTrak? Europe, Africa, Middle East United StatesGermany Italy China Taiwan Disclaimer of other warranties Limited Warranty Your Responsibilities Returning Product For Repair Or retailer Pin Signal Serial Connector Pinout Snmp MIB Files Load MIB FilesCompliance Statement Index CLU 32 Dead 135 Activity LED 26, 58, 158 Activity LED 26, 58, 158, 263 Chap 93 CLU 33 RAID 0 240 RAID 1 241, 247 Stale 135 193 Transition 140, 187