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Q-Logic 59226-00 B manual Create Support Command, Authority None, Syntax create support

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A – Command Line Interface Create Support Command

S

Create Support Command

Assembles all log files and switch memory data into a core dump file

(dump_support.tgz zip) and prompts you to send it to a remote host. This file is useful to technical support personnel for troubleshooting switch problems. Use this command when directed by your authorized maintenance provider. The command prompts you for the following:

IP address of the remote host

An account name and password on the remote host

Pathname for an existing folder on the remote host

Authority None

Syntax create support

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Q-Logic 59226-00 B manual Create Support Command, Authority None, Syntax create support

Contents

SANbox 1400 Series Switch Management User’s Guide Document Revision History Revision B Changes Document Sections AffectedTable of Contents Section Managing Fabrics SANbox 1400 Series Switch Management User’s Guide Managing Switches SectionSection Managing Ports Appendix a Command Line Interface Glossary Index List of Figures List of Tables SANbox 1400 Series Switch Management User’s Guide 59226-00 B Intended Audience Related MaterialsJdom License Technical Support AvailabilityTraining Contact Information Using SANsurfer Switch Manager Installing the Management Application Workstation RequirementsWorkstation Requirements SANsurfer Switch Manager For a Windows platformFor a Linux platform SMS Installation for Windows SANsurfer Management SuiteFor a Solaris platform For a Mac OS X platform59226-00 B SMS Installation for Linux Chmod +x sansurferswitchmgrlinuxx.xx.xx.bin SMS Installation for Solaris Install the new SANsurfer Switch Manager package Change directories to the package locationLocate and execute the file sbmoversms.sh Starting SANsurfer Switch Manager ‰ For Linux or Solaris enter the SANsurfer command Initial Startup DialogSANsurfer Switch Manager Window Exiting SANsurfer Switch Manager Save Default Fabric View File DialogLoad Default Fabric File Dialog Uninstalling SANsurfer Switch Manager SMS UninstallStandalone Uninstall UninstallerData/UninstallSANsurferSwitchManagerChanging the Encryption Key for the Default Fabric View File Saving and Opening Fabric View FilesSetting SANsurfer Switch Manager Preferences Using Online Help Viewing Software Version and Copyright InformationSANsurfer Switch Manager User Interface Topology DisplayFaceplate Display Menu Bars Topology Display MenuFaceplate Display Menu Shortcut KeysTool Bar Tool Bar ButtonsTool Bar Button Description Fabric Tree Fabric TreeWorking Status Indicator Graphic WindowData Window and Tabs Using the Topology Display 10. Topology DisplaySwitch and Link Status Working with Switches and LinksSelecting Switches and Links Arranging Switches in the Display Opening the Faceplate and Topology Display Popup MenusTopology Data Windows Using the Faceplate Display Port Views and StatusWorking with Ports Selecting PortsOpening the Faceplate Popup Menu Faceplate Data Windows Fabric Security User Account SecurityComponents of Fibre Channel fabric security are Fabric Services Enabling Snmp ConfigurationClick the In-band Management Enable button Enabling In-band ManagementSecurity Consistency Checklist Tracking Fabric Firmware and Software VersionsSaving a Version Snapshot Viewing and Comparing Version Snapshots Exporting Version Snapshots to a FileManaging the Fabric Database Adding a Fabric Add a New Fabric DialogRemoving a Fabric Opening a Fabric View FileSaving a Fabric View File Rediscovering a FabricDeleting Switches and Links Adding a New Switch to a FabricReplacing a Failed Switch Displaying Fabric Information Fabric StatusTopology Display Switch and Status Icons Switch Icon DescriptionDisplaying the Event Browser Events BrowserDiscarded when you close a SANsurfer Switch Manager session Severity LevelsEditor or browser Severity Description IconFiltering the Event Browser Filter Events DialogSorting the Event Browser Saving the Event Browser to a FileDevices Data Window Devices Data Window EntriesEntry Description Active Zone Set Data Window Active Zone Set Data WindowSANsurfer Switch Manager enables you to do the following Link Data WindowWorking with Device Information and Nicknames Displaying Detailed Device InformationExporting Device Information to a File Managing Device Port NicknamesCreating a Nickname Editing a Nickname Deleting a NicknameExporting Nicknames to a File Importing a Nicknames File Zoning a FabricZoning Concepts Zones Soft ZonesAccess Control List Hard Zones AliasesZone Sets Zoning Database Using the Zoning Wizard Managing the Zoning DatabaseManaging the zoning database consists of the following Editing the Zoning Database Edit Zoning DialogManaging Fabrics Zoning a Fabric Edit Zoning Dialog Tool Bar Buttons and Icons Configuring the Zoning Database Interop Auto SaveDefault Visibility Discard InactiveSaving the Zoning Database to a File Restoring the Zoning Database from a FileRestoring the Default Zoning Database Removing All Zoning DefinitionsManaging Zone Sets Creating a Zone SetActivating and Deactivating a Zone Set Copying a Zone to a Zone SetRemoving a Zone from a Zone Set or from All Zone Sets Removing a Zone Set Managing ZonesManaging zones involves the following Creating a Zone in a Zone Set Adding Zone Members Renaming a Zone or a Zone Set Removing a Zone MemberRemoving a Zone from a Zone Set Removing a Zone from All Zone SetsChanging Zone Types Managing AliasesCreating an Alias Adding a Member to an Alias Removing an Alias from All ZonesMerging Fabrics and Zoning Zone Merge FailureZone Merge Failure Recovery Managing Switches Account Name Password Admin Authority Expiration Managing User AccountsFactory User Accounts User Account Administration Dialog Add Account Creating User AccountsUser Account Administration Dialog Remove Account Removing a User AccountChanging a User Account Password User Account Administration Dialog Change PasswordUser Account Administration Dialog Modify Account Modifying a User AccountDisplaying Switch Information Faceplate Display Switch InformationSwitch Data Window Switch Data Window EntriesRatov Switch Data Window Entries Port Statistics Data Window Port Information Data WindowConfigured Zonesets Data Window Configured Zonesets Data WindowConfiguring Port Threshold Alarms Port Threshold Alarm Configuration DialogPaging a Switch Port Threshold Alarm ExampleSetting the Date/Time and Enabling NTP Client Resetting a SwitchSwitch Resets Type DescriptionConfiguring a Switch Using the Configuration WizardSwitch Properties Symbolic NameSwitch Administrative States Switch Administrative StatesParameter Description Domain ID and Domain ID Lock Fabric Device Management InterfaceBroadcast Support In-band ManagementAdvanced Switch Properties 10. Advanced Switch Properties DialogTimeout Values Timeout ValuesInterop Mode for Zoning Legacy Port Address FormatNetwork Properties 11. Network Properties DialogIP Configuration IP Configuration ParametersRemote Logging NTP ClientSnmp Properties 12. Snmp Properties DialogSnmp Configuration Snmp Configuration ParametersSnmp Trap Configuration Snmp Trap Configuration ParametersArchiving a Switch Restoring a Switch 13. Restore Dialogs Full and SelectiveManaging Switches Restoring a Switch Restoring the Factory Default Configuration Factory Default Configuration SettingsSetting Value Downloading a Support File Installing Firmware Displaying Hardware Status 14. Hardware Status LEDsManaging Switches Displaying Hardware Status 59226-00 B Managing Ports Displaying Port InformationMonitoring Port Status Displaying Port TypesPort Types State DescriptionDisplaying Port Operational States Displaying Port SpeedsPort Operational States Port SpeedsDisplaying Transceiver Media Status Port Transceiver Media ViewMedia Icon Description Port Statistics Data Window Entries LIP ALPD,ALPS Port Information Data Window Entries Entry Description Port Address Port Fibre Channel addressPort Information Data Window Entries Port Information Data Window Entries Configuring Ports Port Properties DialogChanging Port Administrative States Port Administrative StatesChanging Port Speeds Changing Port Types Changing Port Symbolic Name Stream GuardDevice Scan Using the Extended Credits Wizard Designate Donor PortsResetting a Port Testing PortsManaging Ports Testing Ports Graphing Port Performance Performance View GraphsThis section describes how to do the following Starting SANsurfer Performance ViewSave Default Performance View File Dialog Exiting SANsurfer Performance ViewLoad Default View File Dialog Saving and Opening Performance View FilesChanging the Default Performance View File Encryption Key Setting SANsurfer Performance View PreferencesSetting the Polling Frequency Displaying Graphs for a SwitchArranging Graphs in the Display Customizing GraphsDefault Graph Options Dialog Setting Global Graph Type Rescaling a Selected GraphPrinting Graphs Saving Graph Statistics to a FileManaging Ports Graphing Port Performance 59226-00 B Command Line Interface Logging On to a SwitchWorking with Switch Configurations User AccountsModifying a Configuration Backing up and Restoring Switch Configurations Ftp ipaddress Commands Table A-1. Command-Line CompletionKeystroke Effect Table A-2. Commands Listed by Authority Level Monitoring Commands Configuration CommandAdmin Session Commands Admin Command AuthoritySyntax KeywordsAlias Command Syntax aliasKeywords add alias memberlist Copy aliassource aliasdestinationDelete alias ListMembers alias Remove alias memberlistConfig Command Syntax configKeywords activate configname Edit configname RestoreSave configname # ftp symbolicname or ipaddress Create Support Command Authority NoneSyntax create support Local directory now /itasca/conf/images bin Date Command Syntax dateKeywords MMDDhhmmCCYY Feature Command Authority None Syntax featureKeywords add licensekey LogFirmware Install Command Authority AdminSyntax firmware install Hardreset Command SyntaxHelp Command Help command keywordCommand KeywordHistory Command Following is an example of the History commandHistory Hotreset Command HotresetImage Command Ftp Ftp switchname Wait for the unpack to complete Lip Command Admin sessionFollowing is an example of the Lip command Lip portnumberPasswd Command Syntax passwd accountname Keywords accountnamePing Command Authority None Syntax pingIpaddress Keywords ipaddressPs Command Examples The following is an example of the Ps commandAuthority None Syntax ps Displays current system process informationQuit Command Closes the Telnet sessionSyntax quit, exit, or logout Reset Command Syntax resetKeywords config configname Switch Table A-3. Switch Configuration DefaultsParameter Default SystemTable A-4. Port Configuration Defaults ArbffTable A-5. Port Threshold Alarm Configuration Defaults Table A-6. Zoning Configuration Defaults Table A-7. Snmp Configuration DefaultsTable A-8. System Configuration Defaults Set Command Keywords alarm optionConfig option Syntax setSetup option Switch stateLog option Pagebreak stateTimezone Set Config Command Set configTable A-9. Set Config Port Parameters Port portnumberSend Arbff True instead of IDLEs False on Table A-9. Set Config Port Parameters Table A-10. Set Config Switch Parameters Resource Allocation Timeout Value. The number Table A-11. Set Config Threshold Parameters ThresholdTable A-12. Set Config Zoning Parameters Arbff Following is an example of the Set Config Switch command EdtovFollowing is an example of the Set Config Threshold command Following is an example of the Set Config Zoning command AttributesSet Log Command Set logArchive ClearDisplay filter Level filter Port portlistAlarms are always logged and always displayed on the screen SaveStart StopSet Port Command EnableKeywords portnumber Bypass alpaDisables the port by removing power from the port lasers State stateSet Setup Command Set setupTable A-13. Snmp Configuration Settings Snmp SystemTable A-14. System Configuration Settings Table A-14. System Configuration Settings Trap Severity Options Following is an example of the Set Setup System command SANbox admin # set setup systemShow Command Authority None Syntax showKeywords about Alarm option Fdmi portwwnLog option Displays name server information for all switches and ports LsdbNs option PagebreakTable A-15. Show Port Parameters TbufLIPF8ALPS Post log Steering domainidTable A-16. Switch Operational Parameters SupportDisplays the current time zone setting TopologyDisplays all connected devices UsersFollowing is an example of the Show Domains command Following is an example of the Show Fabric commandFollowing is an example of the Show Fdmi command VersionFollowing is an example of the Show Fdmi WWN command Following is an example of the Show NS local domain commandFollowing is an example of the Show NS domainID command Following is an example of the Show NS portID commandFollowing is an example of the Show Interface command Following is an example of the Show Port command PL-XPL-VC-SG3-22Following is an example of the Show Switch command Following is an example of the Show Topology commandSANbox # show topology 1 Local Link Information Following is an example of the Show Version command Show Config Command Show configFollowing is an example of the Show Config Switch command Following is an example of the Show Config Threshold command Following is an example of the Show Config Zoning command Show Log Command Show logNumber of events ComponentSnmp events Displays all informative events Displays all warning eventsDisplays all critical events Displays all events related to EPortsSettings LevelOptions PortFollowing is an example of the Show Log command Show Perf Command Following is an example of the Show Perf Byte command Show Setup Command Show setupMfg Following is an example of the Show Setup Snmp command Following is an example of the Show Setup System command Shutdown Command Syntax shutdownTest Command Syntax testKeywords port portnumber testtype StatusAdmin start Command Line Interface Test Command Uptime Command Examples The following is an example of the Uptime commandAuthority None Syntax uptime User Command Syntax userKeywords accounts Following is an example of the User Accounts command Following is an example of the User Add commandFollowing is an example of the User Edit command Following is an example of the User Delete command Following is an example of the User List commandWhoami Command Examples The following is an example of the Whoami commandAuthority None Syntax whoami Zone Command Syntax zoneKeywords add zone memberlist Copy zonesource zonedestinationDelete zone Members zoneRemove zone memberlist Rename zoneold zonenewFollowing is an example of the Zone Members command Following is an example of the Zone Zonesets command Zoneset Command Syntax zonesetDeactivate Delete zonesetRemove zoneset zonelist Rename zonesetold zonesetnewFollowing is an example of the Zoneset Zones command Zoning Command Keywords activeOpens a Zoning Edit session Limits Table A-17. Zoning Database LimitsLimit Description 108 59226-00 B Following is an example of the Zoning Limits command E2JBOD2Following is an example of the Zoning List command Command Line Interface Zoning Command 59226-00 B 111 Command Line Interface Zoning Command 112 59226-00 B Access Control List Zone Administrative StateAlarm BootPClass 3 Service Configured Zone SetsDefault Visibility Fabric Management SwitchInput Power LED Inter-Switch LinkMaintenance Button Maintenance ModeSoft Zone TargetUser Account World Wide Name WWNIndex Index-2 59226-00 B 59226-00 B Index-3 Index-4 59226-00 B 59226-00 B Index-5 Index-6 59226-00 B 59226-00 B Index-7 Index-8 59226-00 B