Condition | Suggested solutions | |
|
| |
|
| |
| Fan the stack of paper, then turn it over in the | |
| cassette. Replace paper in Tray1 with a fresh supply. | |
| Check/adjust paper guides. | |
Frequent copy paper jams. | Ensure that the paper is the proper paper weight. 20 | |
| lb (75 g/m2) bond paper is recommended. | |
| Check for copy paper or pieces of copy paper | |
| remaining in the product after a paper jam has been | |
| cleared. | |
|
| |
| Toner may be lodged in the cartridge. Remove the | |
Toner yield is lower than | toner cartridge. Shake the toner cartridge and tap | |
expected and TONER LOW | along the top of the toner cartridge over a waste | |
message appears in the LCD. | receptacle. Take care not to touch the exposed toner | |
| on the left side of the cartridge. | |
|
| |
Fewer copies from the toner | Originals contain pictures, solids, or heavy lines. | |
Originals are forms, newsletters, books etc. The | ||
cartridge than expected. | ||
product is being turned on and off frequently. | ||
| ||
|
| |
The following message |
| |
appears on the computer |
| |
screen: | There may be a copying or printing job in progress. | |
Scanner is busy receiving or | ||
When the current job is completed, try the job again. | ||
printing data. When the | ||
| ||
current job is completed, try |
| |
again. |
| |
|
|
10
