Scanning Problem Solution Chart | ||
(Available in the Msys | ||
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Condition | Suggested solutions |
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| •Make sure you place the document to be scanned face |
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| down on the document glass. |
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| •There may not be enough available memory to hold |
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| the document you want to scan. Try the |
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| function to see if that works. Try lowering the scan |
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| resolution rate. |
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| •The USB or parallel cable is not connected properly. |
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The scanner does not | •The USB or parallel cable is defective. Swap the cable |
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scan. |
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with a known good cable. If necessary, replace the |
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| cable. |
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| •If using a parallel cable, ensure that it is compliant |
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| with the IEEE 1284 standard. |
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| •The scanner is configured incorrectly. Check scan |
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| setting in the SmarThru Configuration or the application |
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| you want to use to make certain that the scanner job is |
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| being sent to the correct port (for example, LPT1). |
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| •Graphics are scanned more slowly than text. |
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| •Communication speed becomes slow in scan mode |
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The unit scans very | because of the large amount of memory required to |
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slowly. | analyse and reproduce the scanned image. Set your |
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| computer to ECP printer mode through BIOS setting. It |
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| will help to increase the speed. For details on how to |
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| set BIOS, refer to your PC documentation. |
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The following message |
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appears on the computer |
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screen: Scanner is busy | There may be a copying or printing job in progress. |
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receiving or printing |
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When the current job is completed, try the job again. |
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data. When the current |
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job is completed, try |
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again. |
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| 10 |
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