Troubleshooting

If your device has fatal errors, hangs up, or freezes, you may need to reset the device to regain functionality.

•If your device is frozen and unresponsive, press and hold the

Power/Lock Key for 8 to 10 seconds.

Getting Started

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Samsung SGH-I497ZSAATT user manual Troubleshooting

Contents

D R O I D T a B L E T SGH-I497UMEnglishUCLJ3BH112012F6 Intellectual PropertyDisclaimer of Warranties Exclusion of Liability Open Source SoftwarePage Samsung Telecommunications America STA, LLC Page Page Table of Contents Applications and Widgets 132 Contacts and Accounts114 156 138155 139 Samsung Product Health and Safety Special Text This section helps you to quickly start using your device Display Screen timeout BatteryBattery Indicator Charging the Battery Head Insert the USB cable into the Charging HeadCorrect Installing the SIM Card Turning Your Device Off Setting Up Your DeviceTurning Your Device On and Off Turning Your Device On Make it Google Wi-FiSet Date and Time Setup Complete Enable PurchasesBackup and Restore Google Services Task Manager Retrieving Your Google Account PasswordUsing Google Maps Creating a New Google Account Task manager Task Manager Pop-UpTask Manager Application Open the Memory Card Slot cover and turn to expose the slot Installing a Memory CardMemory Card Or purchased with the device on a memory card Storage Under SD card, touch Unmount SD card Galaxy Tab AccessoriesSecuring Your Device Removing a Memory Card Unlocking the Device Press the Power/Lock KeyPress the Power/Lock Key Locking the device manually Troubleshooting Support for microSDTM and microSDHCTM Memory Cards FeaturesMedia Hub. For more information, refer to Applications on Inch Wxga 1280x800 TFT PLS LCD touch screen Front View SIM Card Port Insert your SIM card here 5mm Headset Jack Plug in for headphonesTop View Back and Bottom Views Home Screen Home screen is the starting point for using your device Extended Home Screen Home Display SettingsCustomizing the Home Screens Adding and Removing Home Screen Panels Navigating Your Device Command Buttons Screen Navigation Other Buttons Pinch NotificationsStatus Details Quick Settings are Quick Settings Range Wi-Fi networks available An open Wi-Fi network is Status Bar Wi-Fi Connected Your device is connected to a Wi-Fi networkNo SIM a SIM card has not been installed in your tablet SIM Installed a SIM card is installed in your tabletPage Removing Widgets Primary ShortcutsWidgets Adding Widgets to a Home screen Following widgets are available Widget Options Understanding Your Device Page Adding Folders App ShortcutsFolders Removing App Shortcuts Touch Set wallpaper for WallpapersManaging Folders Removing a Folder Touch to close the mini app pop-up Mini App Tray Touch Menu Edit Apps ScreenCustomizing the Mini App Tray Touch Menu View type Touch Alphabetical grid Application manager ApplicationsApplication Information Page Understanding Your Device Page Understanding Your Device Changing the Input Method When entering text, you can select the text input methodSamsung Keyboard Text Input Methods Touch once to switch from abc to Abc mode Using the Samsung KeyboardConfiguring the Keyboard To Settings Other Keyboard Functions Entering Symbols and NumbersUsing XT9 Predictive Text Touch Set up input methods Deleting Words From Your Word List Adding Words To Your Word ListTouch My word list To select and copy, delete, or replace text Editing TextEditing Existing Text Copying, Deleting, or Replacing Text Touch Close Keyboard Using T9 TraceClosing the Keyboard Pasting Text Handwriting Using the Handwriting Feature Touch Handwriting Handwriting SettingsHandwriting Tips Options and slide to Keyboard Press repeatedly to return to your message Using Speech RecognitionMethods pop-up to enable Voice Input Touch Settings and slide to Voice Input Contacts Setting Up Your AccountsAccounts and sync setting Accounts Name suffix Creating ContactsContacts Touch Menu Merge with Google Updating ContactsDeleting Contacts Merge Contacts with Google Touch Menu Send email Send email from ContactsManaging Photo IDs Contacts Display Options History Displays information about the selected contact Settings Configure contact settingsSend email Sends an email to the selected contact Touch Menu Join contact Linked ContactsRemove member Remove a selected member from this group Joining Contacts Touch Menu Share namecard via Sharing Contact InformationImporting and Exporting Contacts Separating Contacts Touch Menu Import/Export GroupsSynchronize Contacts with Accounts Creating a New Group Touch Menu Delete Renaming a GroupDeleting Groups Adding Group Members Adding Favorites Accessing FavoritesFavorites Removing Group Members To remove one or more contacts from your favorites list Removing FavoritesTouch Menu Remove from favorites Turns gray to remove it from the Favorites list From a Home screen, touch Apps Email Configuring Email AccountsTypes of Messages From the Home screen, touch Email Account settings Messaging Managing Your Email Conversations Touch Menu Settings Add accountAdding Additional Email Accounts Managing Your Email Accounts Options are Encrypt and Sign Composing and Sending EmailDelete all Delete all items for this email account Touch to add a contact to the field Auto-advance Set the screen to show after deleting a Account SettingsTouch Send to send the message Touch Save to save the email to the Drafts folder Data usage Common settingsExchange ActiveSync settings Auto resend times Set the number of auto send times Notification settings Imap path prefix Enter an Imap path prefix, if required Incoming Server SettingsOutgoing Server Settings Gmail Setting Up Your Gmail AccountSettings ADD Account Managing Your Gmail Conversations Refreshing Your Gmail AccountManaging Your Gmail Account Touch Menu Save draft to save a draft of this message Composing and Sending GmailTouch Compose Touch Send to send this message Each account has independent settings Gmail Account SettingsGeneral settings Gmail account settings From a Home screen, touch Apps Talk Google TalkOpen Talk and Sign About Gmail Enter your friend’s address and touch Done Invite a Friend to ChatView and Accept an Invitation to Become a Friend Talk Options End all chats End all chats in which you are engaged Google Talk SettingsHelp Displays additional help information Some that are only available while you are chatting Default video effect Set the video image stabilization Touch Menu Settings, then touch an account for options Select the account to use to sign in to Google+ Google+Messages Google+ Messenger screen displays Enter your ID and Password and touch SignMessenger Messenger Movies Movies you can rent or purchase Media HubFor more information, refer to Applications and Widgets on Media Hub Menu Help When you find media you want to view, use these optionsMedia Hub Notices For additional information about Media Hub, touch Screen Music PlayerManaging Your Music Music Player Removing Songs from Playlists Creating a PlaylistRenaming a Playlist Adding Songs to Playlists Deleting a Playlist Changing Music SettingsChanging the Order of a Playlist Playing a Playlist Music menu Listening to MusicPlaying Music Advanced Touch a song or playlist to begin playback Accessing the Music PlayerUsing the Music Player During playback, use the sound and playlist controls List Mode Touch to switch to the list of songsOptions While Playing a Song To scan backward through the current song Play Music Accessing the Music AppPlay Music App Google Play Music Music by the artist online Changing Music SettingsChanging Library View Searching for Music Touch an album or song Options While Selecting a Song Delete Delete the song Clear queue Remove all songs from the play queue Displaying the Now Playing ScreenHelp View online help from Google Touch Add to playlist Creating a PlaylistAdding Songs To a Playlist Play Play the songs in the playlist Playing, Renaming, or Deleting a PlaylistShopping for Music at the Play Store Making Online Music Available Offline To make your online music available offline on your device Video PlayerVideo Player Some minor distortion Original Size Changes the display mode to the original sizeTouch the Thumbnails, List, or Folders tab As possible without becoming distorted For more information touch Menu Help Multimedia Play Movies & TVDuring playback, press Menu for options Play Movies & TV 100 GallerySelecting Photos and Videos to View Viewing Groups of Photos and Videos Exit Touch Menu to display the following options for photos Viewing Photos and VideosSweep across the screen to display the next or Touch a thumbnail to view the photo or video it represents Touch Menu Set as Setting a Picture AsRename Enter an new file name Press Back to return to the category screen From a Home screen, touch Gallery Playing VideosCrop picture screen displays Tip To remove a contact photo, see Updating Contacts on From a Home screen, touch Apps Camera CameraSharing Photos and Videos Touch Menu Select item Camera screen displays Camera SettingsEditing Camera Settings Shortcuts Taking Photos Configuring Camera Settings Touch Settings Edit shortcuts Viewing Photos with the Image Viewer Press Back to return to the Camera to take more photos CamcorderRecording Videos To configure Camcorder settings Camcorder SettingsEditing Camcorder Settings Shortcuts Configuring Camcorder Settings Video. Options are Off, 2 sec, 5 sec, and 10 sec Viewing Videos with the Image ViewerExit 110 Rotating, and so on. Touch to select a Photo EditorPress Back to return to the Camcorder Photo editor Take picture Open the Camera and take a new photo When all updates to the photo have been made, touch112 Crop Touch to crop cut-out an area of a photo Real Racing Apps GamesReal Racing Real Racing Navigating the Internet Accessing the WebCommand Keys Browser Selecting Items On a Touching and DraggingEntering Text in a Field Zoom Selecting, Copying, and Pasting Text Using Browser WindowsEntering a URL Copying Fields or Text Creating a bookmark Using BookmarksAccessing Bookmarks and History Copying and Pasting a Hyperlink or URL Downloads View and manage recent downloads 118 Find on page Search for content on the currentBrowser Menu Touch a page to reload it Clear form data Deletes saved form information Browser SettingsGeneral Privacy and security Force zoom Override the websites request to control zoom Default storage Select where Browser stores files Labs Block pop-ups When enabled, blocks pop-up windowsText encoding Choose a default character set for webpages Bandwidth management Browser Quick Controls Wi-FiConfiguring Wi-Fi Settings Menu Settings Labs and touch Quick controls to uncheck it Turning Wi-Fi On Finding Wi-Fi NetworksTurning Wi-Fi On or Off Adding a Wi-Fi Network Manually Select the source of the Wi-Fi connection for Kies air Kies Via Wi-FiConnecting With Samsung Kies Settings Touch More settings Kies via Wi-Fi Sharing Information with Connected Device Wi-Fi DirectMore settings Wi-Fi Direct Pairing with a Bluetooth Device BluetoothConfiguring Bluetooth Settings Turning Bluetooth On or Off Touch OK Connections Disconnecting a Paired DeviceEnable the target device’s discoverable or visible mode Visible, select Menu Visible time-out Sharing Data with a Bluetooth DeviceReceiving Data from a Bluetooth Device Deleting a Paired Device Unpair Managing Downloads Uninstalling an App Synchronizing with Windows Media Player Connecting as a Mass Storage DeviceTouch Menu Uninstall Appears on Apps that can be uninstalled Storage Installing and Removing a Memory CardFormatting a Memory Card Using Your Device Formatting a Memory Card 132 Update AvailableGPS Applications Location of Internal Antennas AlarmAdding and Configuring Alarms Setting the Snooze Feature Activating AlarmsEditing and Deleting Alarms Turning Off an Alarm 135 Configuring AllShare PlayAllShare Play AllShare Play Group Cast instead of Share Using Group CastShare Group Cast 137 Using myAT&TAmazon Kindle Amazon Kindle Follow the on-screen instructions to manage your data plan AT&T Communication ManagerAT&T FamilyMap AT&T Communication Manager AT&T Navigator Terms of Service screen displaysAT&T Navigator From the Home screen, touch AT&T Calendar CalculatorCalendar Calculator 141 Touch Calendars to configure which events to displayTouch Today to return to the current date Synced Share via, or Edit Creating an Event or TaskManaging Events Touch the Add event or Add task tab Calendars Add account Calendar SettingsView settings Add Additional Calendar Accounts Accounts Sync settings Downloads DownloadsDual Clock Google+ home screen displays LatitudeTo get started From a Home screen, touch Apps At the Send sharing requests prompt, touch Yes Sharing Your Location with FriendsTouch Menu Add friends On-screen keyboard and then touch OK 148 LocalLatitude Menu Help Launches Google mobile Help Zooming MapsNavigating the Map From a Home screen, touch Maps Help Learn about Google maps Maps MenuOther Map Options A pop-up that displays your name 151 Maps SettingsOffline and Cache Set your location Set your location manually From a Home screen, touch Apps Memo Memo From the Home screen, touch Memo On the right of the screen Composing a MemoMemo List Options While viewing the list of Memos For more information, refer to Messages on Memo OptionsWhile viewing a Memo Delete Delete this Memo Color Choose a color for this memo My Files Display mode Enable thumbnails for each fileMy Files Navigation Navigation Set destination Choose or enter a destination Touch Shop Search Play BooksPlay Books To find a book by title or author name Play Books Menu Play Books OptionsReading a Book Play Magazines Play MagazinesTouch Menu for these additional options Screen, touch Apps Play Books Menu Help For more information touch Menu Help Play MusicPlay Store Information Touch My Apps Updates to Downloaded AppsHelp Help User Guide Polaris OfficeReal Racing Polaris Office Suggest SuggestSearch Smart Remote SettingsSmart Remote Talk For more information, refer to Video Player on Video MakerVideo Maker Touch New Project View and manage videos stored on your tablet Order World ClockYahoo! Finance World Clock Type in a stock name Adding Your First StockManaging Stocks To add your first stock Display current news and much more from Yahoo Yahoo! NewsAdditional Options Options While Viewing a Video YouTubeYouTube 171 YPmobileFlag Flag the video for YouTube review YPmobile 172 For more information touch Menu SettingsZinio From a Home screen, touch Zinio Wi-Fi Accessing SettingsWireless and Network Settings Screen Wi-Fi Add Wi-Fi NetworkAdvanced Settings Bluetooth BluetoothTurning Bluetooth On or Off Additional Bluetooth Settings More settings Mobile networks More SettingsMore settings Airplane Mode Touch Network operators Touch Default setup and selectWi-Fi Direct Touch the OFF / on icon to activate Wi-Fi Direct Adding a VPN More settings Data usageData Usage Touch the Data usage cycle drop-down menu and select a date Kies via Wi-Fi General DeviceSound Nearby Devices Brightness DisplayNotifications System Font Style and Size Screen TimeoutDisplay Auto-Rotate Screen Display Touch Quick launch For more information, refer to Wallpapers on SettingsWallpaper Quick Launch SD Card Power SavingStorage Device Memory Formatting an SD Card BatteryBattery Application Manager Following options are displayed Memory UsageDownloaded Displays apps you have downloaded onto your device Adding an Account Running ServicesPersonal Accounts and Sync Data and Synchronization Removing an AccountSynchronizing Account Touch Create new account Signing In to your Samsung AccountSamsung account Security Location Services Lock Screen Options None No pattern, PIN, or password is requiredHelp text Display help text on the lock screen Settings With Swipe Lock Owner Information Lock Instantly With Power KeySecurity Touch Lock instantly with power key Lock Automatically Passwords Factory Data Reset PasswordSecurity Touch Set up/change password Security Touch Set up SIM card lock Credential Storage Device Administration Keyboards and Input Methods Language and InputLanguage 196 Configuring the Samsung Keyboard About Displays information about the handwriting software Tutorial Help for using Handwriting recognitionHandwriting Touch to display the following options Mouse/Trackpad Speech Personal Data Back Up and Reset Dock AccessorySystem Date and Time Select time zone Touch a time zone to select it AccessibilitySpeak passwords Speaks passwords to enter them Automatic time zone Allows the network to set the time zone Hearing ServicesVision Mobility Developer Options User Interface Desktop Backup PasswordDeveloper options Touch Desktop backup password Touch Set backup password to save the password change About Device Software UpdateSoftware Update Options 206 Exposure to Radio Frequency RF SignalsDo cell phones pose a health hazard? 207 Interphone Study 208 International Cohort Study on Mobile Phone Users Cosmos 209 Reducing Exposure Hands-Free Kits and Other AccessoriesCell Phone Industry Actions Hands-Free Kits 210 Children and Cell Phones 211 Specific Absorption Rate SAR Certification Information 212 Body 1.55 W/kg On the Road Off the Tablet FCC Part 15 Information to UserSmart Practices While Driving Do not take notes or look up information while driving Battery Use and Safety214 Do not engage in stressful or emotional conversations 215 216 Samsung Mobile Products and RecyclingUL Certified Travel Charger 217 Display / Touch-ScreenYour Location Emergency Communication Care and Maintenance Paint Cloth slightly dampened in a mild soap-and-water solutionResponsible Listening Shock or vibration American Academy of Audiology Implantable Medical Devices Using Your Mobile Device Near Other Electronic DevicesOperating Environment Potentially Explosive Environments Other Medical DevicesVehicles Posted Facilities FCC Notice and Cautions Restricting Childrens Access to Your Mobile DeviceOther Important Safety Information When your Device is WetPage What is not covered? Standard Limited WarrantyWhat is covered and for how long? 226 What must you do to obtain warranty service?What are SAMSUNGs obligations? 227 What are the limits on SAMSUNGs liability? 228 What is the procedure for resolving disputes? 229 Precautions for Transfer and DisposalSeverability 230 End User License Agreement for Software 231 232 233 234 235 Dispute Resolution 236 237 Entire Agreement SEVERABILITY. This Eula is Scan this code to go Directly to the registration 238 Numerics Gallery Language and Input settingsDivX Do cell phones pose a health hazard? Downloads Mini App Tray 22 Music Powering On and Off Predictive Text Privacy settingsMaps Memory Card Menu USB settings ResetSecurity settings Snooze Software Update Sound settings Yellowpages WiFi see Wi-Fi Warranty Information Wi-Fi Direct 30Widgets Windows Media Player Wi-Fi Wireless Networking YouTube