What should I do if my VAIO computer screen freezes?
Restart your VAIO computer.
Press the Ctrl+Alt+Delete keys, select
(Shut down) in the lower right corner of the computer screen, and then select Restart.
If the problem persists, press and hold down the
(Power) button for more than 4 or 10 seconds.
What should I do if the pointer does not move?
If your finger reaches an edge of the touch pad, the pointer will not move. You will need to lift your finger, and then place it back on the center of the touch pad.
The pointer may not move temporarily as expected depending on the condition of your VAIO computer.
In such a case, wait for a while before moving the pointer again.
If the pointer still does not move, press the Ctrl+Alt+Delete keys, select
(Shut down) in the lower right corner of the computer screen, and then select Shut down.
If the problem persists, press and hold down the
(Power) button for more than 4 or 10 seconds.
Turning off the computer with the Ctrl+Alt+Delete keys or the
(Power) button may cause loss of unsaved data.
The touch pad may be disabled. See Why can't I use the touch pad? for more information. What should I do if my keyboard configuration is wrong?
The language layout of your keyboard is labeled on the packaging box. If you choose a different regional keyboard when you complete the Windows setup, the key configuration will be mismatched. To change the keyboard configuration, refer to Windows Help and Support (Opening Windows Help and Support).
What should I do if I cannot enter certain characters with my keyboard?
Check if the Caps Lock indicator light on the Caps Lock key is on or off.
When the indicator light is on, characters typed will appear in uppercase (or lowercase if you also hold down the Shift key).
Press the Caps Lock key to turn the Caps Lock indicator light on or off. What should I do if my VAIO computer screen freezes?
Restart your VAIO computer.
Press the Ctrl+Alt+Delete keys, select
(Shut down) in the lower right corner of the computer screen, and then select Restart.
If the problem persists, press and hold down the
(Power) button for more than 4 or 10 seconds.
Why can't I use the touch pad?
