Spectra Logic 10000 manual Technical Support and Service, Important Information

8 Technical Support and Service

If you have difficulties with the library:

During initial installation: Carefully review the procedures for preparing the host and preparing the library in Chapter 2 and Chapter 3.

During regular library operation: Review the symptoms listed in Chapter 7. Troubleshooting for possible solutions.

Contact Spectra Logic Technical Support: Depending on your Technical Support service contract, a Technical Support representative will find a time frame to work with you to solve the problem, or issue you a Return Materials Authorization (RMA) number so that you can return the library to Spectra Logic for servicing.

Important Information

Please read the following sections of this manual in detail:

•Spectra Logic Repair Policy

•Advanced Technical Support Options

•Contacting Technical Support

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