Chapter 8. Technical Support and Service
Warranty Shipping
The library must be returned in the original carton and packed with the original packing material. Failure to do so will void the warranty. See the label on the inside lid of the shipping container for instructions on packing the library.
The purchaser is responsible for paying the shipping and insurance charges for warranty goods to Spectra Logic. Spectra Logic will pay for shipping the repaired item back to the purchaser.
International warranty repairs must be accompanied by a commercial invoice, a packing slip, and a carrier waybill. The following must be written on the invoice:
GOODS OF U.S. ORIGIN, RETURN FOR WARRANTY REPAIR, VALUE FOR CUSTOMS USE ONLY.
Import duties assessed on incoming shipments will be prorated to the customer’s account if proper documentation does not accompany the shipment.
Warranty Turnaround Time
A standard repair turnaround time is two weeks from receipt of product. Spectra Logic shall reserve the right to replace the unit if it cannot be repaired within the two week time frame. A
Out-of-Warranty Repairs
Contact Technical Support for the current fixed library repair price. The repair is warranted for ninety days from the date the unit is shipped to a customer.
Non-Warranty Shipping
All
Non-Warranty Turnaround Time
The
Advanced Replacement Units
Loaner units and
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