Chapter 8. Technical Support and Service
Spectra Logic Repair Policy
Limited Warranty
Spectra Logic warrants the tape library to be in good working order for a period of three full years from the date of shipment from Spectra Logic or an authorized Spectra Logic dealer. Should this product fail to be in good working order at any time during this three year period, Spectra Logic will, at its option, repair or replace this product at no additional charge except as follows:
Suspect parts sent to Spectra Logic will be repaired or replaced. Exchanged parts will either be reconditioned or new at the option of Spectra Logic. This limited warranty does not include:
•Service to repair damage resulting from accident
•Disaster, misuse, abuse
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•Removal of serial number tags
•Physical damage caused by inadequate packaging
•Tape head cleaning performed on drives provided by Spectra Logic with a non- certified cleaning cartridge
•Drives purchased from vendors other than Spectra Logic
If any of the above conditions exist, Spectra Logic reserves the right to repair the unit at the current fixed price of repair.
Warranty service may be acquired during the three year period by delivering the product to Spectra Logic, and providing an invoice and Return Materials Authorizations (RMA) number.
No returns can be accepted without an RMA number from Spectra Logic Technical Support. Returns must be shipped prepaid in their original packing containers; damage incurred in transit is not covered by Spectra Logic’s warranty.
Spectra Logic makes no other warranties, expressed or implied, and specifically disclaims any warranty of merchantability or fitness for a particular purpose or use. If this product is not in good working condition as warranted above, your sole remedy shall be replacement or repair as provided above. In no event will Spectra Logic be liable to you for any damages, including any lost profits, lost savings, or other incidental or consequential damages arising out of the use of or inability to use such product, even if Spectra Logic has been advised of the possibility of such damages, or for any claim by any other party.
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