Library does not respond to move commands | Spectra Logic 10000

Chapter 7. Troubleshooting

System Fault with Drive Fault

A system fault may be concurrent with a drive fault. In Figure 7-7,the Drive 2 is also showing a FAULT indication. For additional information on drive faults, see Drive fault displayed on page 98. For additional library error code information, see the error codes in Spectra Logic’s online Sense Code Lookup at http://www.spectralogic.com/support/ senselookup/index.cfm/fuseaction/DisplayIndex. .

Figure 7-7System fault displayed.

Library does not respond to move commands

If the library does not respond to a move command and the initial source is a drive, the tape may be stuck in the drive. See Tape stuck in drive on page 102.

Power is lost during firmware upgrade, and upgrade process will not restart

If power is lost during the upgrade, the process should restart when the library power is restored. If power is cycled and the upgrade operation does not restart, perform the steps described in Forcing a Firmware Reload on page 70.

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Spectra Logic 10000 manual Library does not respond to move commands, System Fault with Drive Fault

Contents

Page Spectra Logic Contact Information License AgreementUnited States Office European Office Tapes Bar Code Scanner AC Power Lithium Battery Cabling Operating Environment Power Safety Rack Mounting Contents Preparing the Library Configuring the LibraryOperating the Library Technical Support and Service TroubleshootingMaintaining the Library Appendix B. Regulatory and Safety Standards Appendix A. Library Specifications111 Index Introduction About This GuideRelated Publications Conventions Used in This Manual Fibre Channel Configuration Scsi ConfigurationAbout the Spectra 10000 Library Library Components Front Panel Components Library Menu Screens Press Help to view online help for the current screen 2Diagram of the library’s menu screens Internal Components 3The library’s internal components Scsi Library Rear Panel Components Scsi ID Fibre Channel Library Rear Panel Components 5The Fibre Channel library’s rear panel components Introduction Direct Attached Storage DAS Environment Storage Management OptionsNetwork Attached Storage NAS Environment Storage Area Network SAN Environment 8A Fibre Channel library in one type of SAN environment Professional Services Before Configuring the Library Preparing the Host System Determining Scsi ID Usage Selecting a Scsi Bus for the Library Scsi Libraries Only Sony AIT Device Driver Support If You Need AssistanceOperating System Compatibility Software Compatibility Preparing the Host System Preparing the Library Unpacking the Library Selecting an Appropriate Environment for the Library Media and Hardware Environment Air Quality Rack Mount vs. Tabletop Configuration9284AXXX-X-XM or 9284AXXX-X-X3 Preparing to Connect the Library Selecting the Mode of Library Operation Single Bus Mode Dual Bus Mode Input Split-Bus Configuration 1SCSI connectors for Port 1 and Port Message displays Parameters SAVE, RESTART? Managing the Split-Bus Configuration 3Configuring a library for split-bus mode 5Possible Logical Library Configuration 6Possible Logical Library Configuration Setting the Drive Scsi IDs Setting Scsi IDsDrive Scsi IDs Setting the Library Scsi ID for Bus Library Scsi ID Setting the Library Configuration Switch Connecting the Scsi Cables and Terminators Connecting the Serial Cable Connecting the Library to Fibre Channel Optical cable 11Two-node private loop Connecting the AC Power 13N-node public loop Preparing the Library Configuring the Library Configuring Library SoftwareSelecting the Library Mode Scsi Bus 2 ID Split-Bus Operation Only Library 2 Slots Setting Library Parameters General Settings Brightness, Contrast, and Volume Date Library Emulation TimeRS-232 Handshake Scsi Bus Mode Scsi Initiator Fibre Channel Information Screen 1The Fibre Channel information screen Configuring the Library Soft and Hard Addresses Emulate 1/2 Configuring Library Tape Drive SettingsEmulate 3/4 Checking for Correct Operation Performance Test 1 Power UpPerformance Test 2 Confirm Scsi IDs 3Accessing information on the Spectra 10000 screen Operating the Library Individually Loading Tapes Inserting TapesBulk Loading Tapes Moving Tapes Removing Tapes Bulk Unload Exchange Media Queued Unloads 1The Queued Unload message Operating the Library 2The bar code Configuration screen Viewing and Enabling Bar Codes Barcodes Screen 3The Barcodes screen Operating the Library Creating a Backup Firmware Tape 4The Code Tape screen Upgrading Library Firmware Loading Library Firmware Abort to keep current code. Press OK to continue Forcing a Firmware Reload Upgrading Drive Firmware Upgrading Drive FirmwareConfirming Correct Firmware Resetting Drive Emulation Using Passwords Creating a User Password Locking Screens 6Confirm that the screens are locked 7The Screen Unlocked dialog box Copying Data From Non-AIT Tapes to AIT Tapes Using the MCE Utility 8The MCE Select screen Operating the Library Maintaining the Library Accessing Library Information Spectra 10000 Screen Drive Information Screens Accessing Drive InformationFirst Screen The Drive Info Screen Second Screen The Information Screen 3The second Drive Information screen ECC Fault Check ECC Screens Replacing the Air Filter 4The front panel release Changing Hosts 5Release the grill and swing it open Cleaning Drives Built-In Cleaning Feature Tape Drive Head Cleaning Manual Drive Head Cleaning Operation Handling Tapes Packing the Library for Shipment Packaging 6Correct packaging of the library Additional Media and Accessories Certified MediaBar Code Labels PackRack Magazine Shelf Ordering Media and Accessories Contacting Spectra Logic SalesEuropean Office Ordering Media Troubleshooting Library Operation Problems Library boots, but will not come to Unit Ready state Library powers up with screen blank Library powers up with drive faultsReplacing a Fuse Slide the cover back Library screens are locked Library screen does not respond to touch Drive fault displayed 5Drive fault displayed System fault displayed Drive alert displayed Library does not respond to move commands System Fault with Drive Fault Tape drive will not write data Tape Drive ProblemsTape stuck in gripper arm Tape stuck in drive Tape stuck in slot, or will not move into drive Bar Code Problems Labels not readLabels read but missing a character Labels read but have an extra character 104 Technical Support and Service Important Information Limited Warranty Spectra Logic Repair Policy Warranty Shipping Warranty Turnaround TimeOut-of-Warranty Repairs Non-Warranty Shipping Advanced Exchange Service Next Business Day On-Site ServiceFour-Hour Response On-Site Service Advanced Technical Support Options Opening a Support Ticket Contacting Technical SupportRMA Returns How to Contact Technical Support Library Specifications Appendix A. Library SpecificationsLibrary Data Storage Capacity Power Requirements Robotics SpecificationsLibrary Reliability Communications Interface Sony AIT Tape Drive Specifications Mtbf Available AIT Drive System Compatibility Modes Functional Changes for Specific Drive Emulation Selections RS6000 running AIX No disconnect during Inquiry Sony AIT Media Specifications Sony AME MediaApproved Media Capacity Bar Code Specifications Bar Code Label Standards Single-Ended, LVD, or HVD Scsi BusFast/Slow and Wide/Narrow Scsi Scsi Terminator Descriptions Scsi Cables and TerminatorsScsi Cable Descriptions Single-Ended/Low-Voltage Differential Scsi Connectors SR/+RST RST/-RST SR/+MSG MSG/-MSG SR/+SEL SEL/-SEL SR/+C/D High-Voltage Differential Differential Scsi Connectors +MSG +SEL 124 Safety Agency Standards Appendix B. Regulatory and Safety StandardsFCC Notice Japan Bmpt Vfg 243/1991 Bescheinigung des Herstellers/Importeurs EU Declaration of Conformity Appendix B. Regulatory and Safety Standards Index ECC Index LCD Custom bar code labels 91 media 133 Scsi Index Index