104 | Spectra Logic 10000 guide

Chapter 7. Troubleshooting

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Spectra Logic 10000 manual 104

Contents

Page United States Office European Office License AgreementSpectra Logic Contact Information Tapes Bar Code Scanner AC Power Lithium Battery Cabling Operating Environment Power Safety Rack Mounting Contents Operating the Library Configuring the LibraryPreparing the Library Maintaining the Library TroubleshootingTechnical Support and Service Appendix B. Regulatory and Safety Standards Appendix A. Library Specifications111 Index Introduction About This GuideRelated Publications Conventions Used in This Manual About the Spectra 10000 Library Scsi ConfigurationFibre Channel Configuration Library Components Front Panel Components Library Menu Screens Press Help to view online help for the current screen 2Diagram of the library’s menu screens Internal Components 3The library’s internal components Scsi Library Rear Panel Components Scsi ID Fibre Channel Library Rear Panel Components 5The Fibre Channel library’s rear panel components Introduction Network Attached Storage NAS Environment Storage Management OptionsDirect Attached Storage DAS Environment Storage Area Network SAN Environment 8A Fibre Channel library in one type of SAN environment Professional Services Before Configuring the Library Preparing the Host System Determining Scsi ID Usage Selecting a Scsi Bus for the Library Scsi Libraries Only Sony AIT Device Driver Support If You Need AssistanceOperating System Compatibility Software Compatibility Preparing the Host System Preparing the Library Unpacking the Library Selecting an Appropriate Environment for the Library Media and Hardware Environment 9284AXXX-X-XM or 9284AXXX-X-X3 Rack Mount vs. Tabletop ConfigurationAir Quality Preparing to Connect the Library Selecting the Mode of Library Operation Single Bus Mode Dual Bus Mode Input Split-Bus Configuration 1SCSI connectors for Port 1 and Port Message displays Parameters SAVE, RESTART? Managing the Split-Bus Configuration 3Configuring a library for split-bus mode 5Possible Logical Library Configuration 6Possible Logical Library Configuration Drive Scsi IDs Setting Scsi IDsSetting the Drive Scsi IDs Setting the Library Scsi ID for Bus Library Scsi ID Setting the Library Configuration Switch Connecting the Scsi Cables and Terminators Connecting the Serial Cable Connecting the Library to Fibre Channel Optical cable 11Two-node private loop Connecting the AC Power 13N-node public loop Preparing the Library Configuring the Library Configuring Library SoftwareSelecting the Library Mode Scsi Bus 2 ID Split-Bus Operation Only Library 2 Slots Setting Library Parameters General Settings Brightness, Contrast, and Volume Date RS-232 Handshake TimeLibrary Emulation Scsi Bus Mode Scsi Initiator Fibre Channel Information Screen 1The Fibre Channel information screen Configuring the Library Soft and Hard Addresses Emulate 3/4 Configuring Library Tape Drive SettingsEmulate 1/2 Performance Test 2 Confirm Scsi IDs Performance Test 1 Power UpChecking for Correct Operation 3Accessing information on the Spectra 10000 screen Operating the Library Bulk Loading Tapes Inserting TapesIndividually Loading Tapes Moving Tapes Removing Tapes Bulk Unload Exchange Media Queued Unloads 1The Queued Unload message Operating the Library 2The bar code Configuration screen Viewing and Enabling Bar Codes Barcodes Screen 3The Barcodes screen Operating the Library Creating a Backup Firmware Tape 4The Code Tape screen Upgrading Library Firmware Loading Library Firmware Abort to keep current code. Press OK to continue Forcing a Firmware Reload Confirming Correct Firmware Upgrading Drive FirmwareUpgrading Drive Firmware Resetting Drive Emulation Using Passwords Creating a User Password Locking Screens 6Confirm that the screens are locked 7The Screen Unlocked dialog box Copying Data From Non-AIT Tapes to AIT Tapes Using the MCE Utility 8The MCE Select screen Operating the Library Maintaining the Library Accessing Library Information Spectra 10000 Screen First Screen The Drive Info Screen Accessing Drive InformationDrive Information Screens Second Screen The Information Screen 3The second Drive Information screen ECC Fault Check ECC Screens Replacing the Air Filter 4The front panel release Changing Hosts 5Release the grill and swing it open Cleaning Drives Built-In Cleaning Feature Tape Drive Head Cleaning Manual Drive Head Cleaning Operation Handling Tapes Packing the Library for Shipment Packaging 6Correct packaging of the library Additional Media and Accessories Certified MediaBar Code Labels PackRack Magazine Shelf Ordering Media and Accessories Contacting Spectra Logic SalesEuropean Office Ordering Media Troubleshooting Library Operation Problems Library boots, but will not come to Unit Ready state Replacing a Fuse Library powers up with drive faultsLibrary powers up with screen blank Slide the cover back Library screens are locked Library screen does not respond to touch Drive fault displayed 5Drive fault displayed System fault displayed Drive alert displayed Library does not respond to move commands System Fault with Drive Fault Tape stuck in gripper arm Tape Drive ProblemsTape drive will not write data Tape stuck in drive Tape stuck in slot, or will not move into drive Bar Code Problems Labels not readLabels read but missing a character Labels read but have an extra character 104 Technical Support and Service Important Information Limited Warranty Spectra Logic Repair Policy Warranty Shipping Warranty Turnaround TimeOut-of-Warranty Repairs Non-Warranty Shipping Advanced Exchange Service Next Business Day On-Site ServiceFour-Hour Response On-Site Service Advanced Technical Support Options RMA Returns Contacting Technical SupportOpening a Support Ticket How to Contact Technical Support Library Data Storage Capacity Appendix A. Library SpecificationsLibrary Specifications Power Requirements Robotics SpecificationsLibrary Reliability Communications Interface Sony AIT Tape Drive Specifications Mtbf Available AIT Drive System Compatibility Modes Functional Changes for Specific Drive Emulation Selections RS6000 running AIX No disconnect during Inquiry Sony AIT Media Specifications Sony AME MediaApproved Media Capacity Bar Code Specifications Bar Code Label Standards Fast/Slow and Wide/Narrow Scsi Scsi BusSingle-Ended, LVD, or HVD Scsi Cable Descriptions Scsi Cables and TerminatorsScsi Terminator Descriptions Single-Ended/Low-Voltage Differential Scsi Connectors SR/+RST RST/-RST SR/+MSG MSG/-MSG SR/+SEL SEL/-SEL SR/+C/D High-Voltage Differential Differential Scsi Connectors +MSG +SEL 124 FCC Notice Appendix B. Regulatory and Safety StandardsSafety Agency Standards Japan Bmpt Vfg 243/1991 Bescheinigung des Herstellers/Importeurs EU Declaration of Conformity Appendix B. Regulatory and Safety Standards Index ECC Index LCD Custom bar code labels 91 media 133 Scsi Index Index