Chapter 7. Troubleshooting
Tape stuck in drive
If the library does not respond to a move command and the initial source is a drive, the tape may be stuck in a tape drive.
1.Repeat the move command from the Move Tapes screen. If the library still does not respond, then the tape may be stuck in the drive.
2.Power cycle the library, and allow the library to come to Unit Ready state. Issue the move command again. If the tape does not move from the drive, call Spectra Logic Technical Support.
Caution: Do not attempt to manually remove a tape from a tape drive; you will damage the drive.
Tape stuck in slot, or will not move into drive
If you have installed additional drives in your library, you must break out the tabs inside the carousel slot (in front of the new drives) and replace them with the pass- through tabs included with your new drives. For more information, see the installation documents included with your new drive kit(s).
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