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Spectra Logic 10000 manual 5 Drive fault displayed

Models: 10000

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Drive fault displayed

Chapter 7. Troubleshooting

Drive fault displayed

Touch the drive button for the drive showing the fault (Drive 4 in Figure 7-5) to view the detailed fault error information on the first Drive Info screen.

Figure 7-5Drive fault displayed.

The Drive Info screen describes the cause of failure or displays an error code.

To find the best method for clearing the fault, find the error code in Spectra Logic’s online Sense Code Lookup at http://www.spectralogic.com/support/senselookup/ index.cfm/fuseaction/DisplayIndex.

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Spectra Logic 10000 manual 5 Drive fault displayed

Contents

Copyright 2002 Spectra Logic Corporation. All rights reserved P.N. 92844007 Revision CSpectra Logic Contact Information NoticesLicense Agreement United States OfficeWarnings and Cautions AC PowerLithium Battery TapesRack Mounting PowerSafety CablingChapter 2. Preparing the Host System ContentsChapter 1. Introduction Chapter 5. Operating the Library Chapter 4. Configuring the LibraryChapter 3. Preparing the Library Chapter 6. Maintaining the Library Chapter 7. TroubleshootingChapter 8. Technical Support and Service Index Appendix B. Regulatory and Safety StandardsAppendix A. Library Specifications Related Publications 1 IntroductionAbout This Guide Conventions Used in This ManualAbout the Spectra 10000 Library SCSI ConfigurationFibre Channel Configuration Figure 1-1 The library’s front panel components Library ComponentsFront Panel Components The configured setting is displayed beside the button Library Menu ScreensPress the + and - symbols on buttons to change settings Screen Figure 1-2 Diagram of the library’s menu screensSCSI Bus Mode Switch Override ECC1Internal Components Figure 1-3 The library’s internal componentsSCSI Library Rear Panel Components Figure 1-4 The SCSI library’s rear panel componentsFibre Channel Library Rear Panel Components Figure 1-5 The Fibre Channel library’s rear panel componentsPower Connector The power connector provides a port for AC power Network Attached Storage NAS Environment Storage Management OptionsDirect Attached Storage DAS Environment Figure 1-6 A SCSI library in a DAS environmentFigure 1-9 A Fibre Channel library in another type of SAN environment Storage Area Network SAN EnvironmentFigure 1-8 A Fibre Channel library in one type of SAN environment Clients Servers Fibre Channel Switch Fibre Channel LibraryProfessional Services Before Configuring the Library 2 Preparing the Host SystemDetermining SCSI ID Usage Selecting a SCSI Bus for the Library SCSI Libraries OnlyOperating System Compatibility Sony AIT Device Driver SupportIf You Need Assistance Software CompatibilityChapter 2. Preparing the Host System Spectra 10000 Library Release Notes 3 Preparing the LibraryUnpacking the Library Spectra 10000 Library User Guide this guideMedia and Hardware Environment Selecting an Appropriate Environment for the Library9284AXXX-X-XM or 9284AXXX-X-X3 Rack Mount vs. Tabletop ConfigurationAir Quality Preparing to Connect the Library Selecting the Mode of Library Operation Single Bus ModeDual Bus Mode inputSplit-Bus Configuration Figure 3-1 SCSI connectors for Port 1 and PortA message displays PARAMETERS SAVE, RESTART? Managing the Split-Bus Configuration Figure 3-3 Configuring a library for split-bus modeFigure 3-5 Possible Logical Library Configuration Drive SCSI Bus Drive SunOS HostFigure 3-6 Possible Logical Library Configuration Drive SCSI Bus Drive UNIX Host 30 Slots 10 Slots SCSI Bus DriveDrive SCSI IDs Setting SCSI IDsSetting the Drive SCSI IDs Setting the Library SCSI ID for Bus Library SCSI IDStandard Operation, SCSI Parity Disabled Setting the Library Configuration SwitchStandard Operation, SCSI Parity Enabled SCSI Target Mode Disabled SSCL OnlyConnecting the SCSI Cables and Terminators Connecting the Serial Cable Connecting the Library to Fibre Channel Loop Connectivity Figure 3-11 Two-node private loopFigure 3-12 N-node private loop Connecting the AC Power Figure 3-13 N-node public loopChapter 3. Preparing the Library Selecting the Library Mode 4 Configuring the LibraryConfiguring Library Software SCSI Bus 2 IDSplit-Bus Operation Only Library 2 Slots Setting Library Parameters General SettingsBrightness, Contrast, and Volume DateRS-232 Handshake TimeLibrary Emulation SCSI Bus Mode SCSI InitiatorFibre Channel Information Screen Figure 4-1 The Fibre Channel information screenThe fields are described here Soft and Hard Addresses Emulate 3/4 Configuring Library Tape Drive SettingsEmulate 1/2 Checking for Correct Operation Performance Test 1 Power UpFigure 4-2 Drive boxes are highlighted for installed drives Performance Test 2 Confirm SCSI IDsFigure 4-3 Accessing information on the Spectra 10000 screen Note the library SCSI IDs 0 and 1 in the second screen in FigureUpgrading Library Firmware Upgrading Drive Firmware Using Passwords 5 Operating the LibraryViewing and Enabling Bar Codes Creating a Backup Firmware Tape Inserting Tapes Moving Tapes Removing TapesBulk Loading Tapes Inserting TapesIndividually Loading Tapes Moving Tapes Removing Tapes Bulk UnloadExchange Media Queued UnloadsFigure 5-1 The Queued Unload message To enable queued unloadsTo begin the queued unload Figure 5-2 The bar code Configuration screen Viewing and Enabling Bar CodesBarcodes Screen Figure 5-3 The Barcodes screenThe bar code screen displays the bar code numbers and slots of bar coded media as follows Creating a Backup Firmware Tape Figure 5-4 The Code Tape screenUpgrading Library Firmware Note for Fibre Channel LibrariesLoading Library Firmware Figure 5-5 The Code Tape screenForcing a Firmware Reload Confirming Correct Firmware Upgrading Drive FirmwareUpgrading Drive Firmware Resetting Drive Emulation Using Passwords Creating a User PasswordLocking Screens Figure 5-6 Confirm that the screens are lockedFigure 5-7 The Screen Unlocked dialog box Copying Data From Non-AIT Tapes to AIT Tapes Using the MCE Utility Figure 5-8 The MCE Select screenChapter 5. Operating the Library Replacing the Air Filter Changing Hosts Cleaning Drives 6 Maintaining the LibraryAccessing Library Information Accessing Drive Information Additional Media and Accessories Custom Bar Code Label SequencesFigure 6-1 The Spectra 10000 screen Accessing Library InformationSpectra 10000 Screen First Screen The Drive Info Screen Accessing Drive InformationDrive Information Screens Figure 6-2 The first Drive Info screenSecond Screen The Information Screen Figure 6-3 The second Drive Information screenECC Fault Check ECC ScreensReplacing the Air Filter Figure 6-4 The front panel releaseChanging Hosts Figure 6-5 Release the grill and swing it openCleaning Drives Built-In Cleaning FeatureTape Drive Head Cleaning Manual Drive Head Cleaning OperationHandling Tapes Packing the Library for Shipment Packaging7. Lay the necessary paperwork in the library box Figure 6-6 Correct packaging of the library6. Place the top foam cushions over the library Figure 8. Seal the box with heavy packing tapeBar Code Labels Additional Media and AccessoriesCertified Media PackRack Magazine ShelfEuropean Office Ordering Media and AccessoriesContacting Spectra Logic Sales Ordering MediaLibrary Operation Problems Tape Drive Problems Bar Code Problems 7 TroubleshootingTroubleshooting problems is divided into three sections Library boots, but will not come to Unit Ready state Library Operation ProblemsLibrary hangs, will not boot, or does not communicate with host If the error described is No response from SCSI target Library powers up with drive faultsLibrary powers up with screen blank Replacing a FuseFigure 7-2 Slide the cover back 4. Check if you have a drive installed in the Drive 3 slot positionLibrary screens are locked Library screen does not respond to touchDrive fault displayed Figure 7-5 Drive fault displayedFigure 7-6 Drive alert displayed System fault displayedDrive alert displayed Figure 7-7 System fault displayed Library does not respond to move commandsSystem Fault with Drive Fault Tape drive will not write data Tape Drive Problems2. Press OK to clear the error Gripper arm must be empty Tape stuck in gripper armTape stuck in drive Tape stuck in slot, or will not move into driveLabels read but missing a character Bar Code ProblemsLabels not read Labels read but have an extra characterChapter 7. Troubleshooting 8 Technical Support and Service Important InformationLimited Warranty Spectra Logic Repair PolicyOut-of-Warranty Repairs Warranty ShippingWarranty Turnaround Time Non-Warranty ShippingFour-Hour Response On-Site Service Advanced Exchange ServiceNext Business Day On-Site Service Advanced Technical Support OptionsRMA Returns Contacting Technical SupportOpening a Support Ticket How to Contact Technical Support Professional ServicesLibrary Data Storage Capacity Appendix A. Library SpecificationsLibrary Specifications Physical Specifications Power RequirementsRobotics Specifications Library ReliabilitySony AIT Tape Drive Specifications NetApp Server, version 5.3.4 or higher Available AIT Drive System Compatibility ModesClose Style Functional Changes for Specific Drive Emulation Selections controller HSC bus systemsApproved Media Sony AIT Media SpecificationsSony AME Media CapacityFigure A-1 A bar code label attached to an AIT cartridge Bar Code SpecificationsBar Code Label Standards Fast/Slow and Wide/Narrow SCSI The SCSI BusSingle-Ended, LVD, or HVD SCSI Cable Descriptions SCSI Cables and TerminatorsSCSI Terminator Descriptions Single-Ended/Low-Voltage Differential SCSI Connectors SR/+PCRCASignal High-Voltage Differential Differential SCSI Connectors Signal Appendix A. Library Specifications FCC Notice Appendix B. Regulatory and Safety StandardsSafety Agency Standards Japan BMPT Vfg 243/1991 Bescheinigung des Herstellers/ImporteursEU Declaration of Conformity Protection against electrical hazards Index Page Page interface SSCL Page Page Page adjusting LCD upgrades firmwareVCCI Certification 126 version library firmware 80 volume warnings AC power as conventions 9 bar code scanner 3 lithium battery