Technicolor - Thomson SpeedTouchTM620 Remote Assistance, How to Log On To The SpeedTouch Remotely

Chapter 6

SpeedTouch™ System Services

6.5 Remote Assistance

About Remote

Assistance

How to Set Up Remote Assistance

Remote Assistance allows you to log on to the SpeedTouch™ from a remote location and perform tasks.

Proceed as follows to set up Remote Assistance:

Step	Action
1	Go to the Basic configuration home page of the web interface
2	In the Toolbox section, click Remote Assistance
	Result: the Web Interface shows the following page:
	The system selects the user with the defremadmin property set to
	enabled.
	The SpeedTouch™has a pre-configured user called TechSupport
	already configured for this purpose. Normally, the page should show
	this user (see example above).
	The system also generates a random password, which you can alter
	manually.
3	Click Enable Remote Assistance.
	Note that the system generates a new password every time you click
	the enable button.

How to Log On To The SpeedTouch™ Remotely

Proceed as follows to log on to the SpeedTouch™ remotely:

Step Action

1Open a browser window

2Enter the URL of the SpeedTouch™ (public IP address of the SpeedTouch™ with port number 51003, as shown on the Remote Assistance page).

3Log on using the user and the password on the Remote Assistance page.

You are now remotely connected to the SpeedTouch™ and have access to all of its functions, as if the connection were a local connection.

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