Troubleshooting Commands

Troubleshooting commands are described in the following sections.

Viewing DEBUG messages

The debug command allows you to view certain messages which would normally be discarded. If you have a strong background in the protocols you wish to view, these messages should be useful in determining the following:

Why a dial in user is failing to connect.

Whether they are negotiating PAP or CHAP.

What their final IP address and netmask are.

Any negotiation error codes such as duplicate IP address or IPX network not unique.

To view debug messages:

1.Log into the !root account.

2.Tell the NETServer to direct all debug messages to your screen by typing the following:

set console

Note: only one connection may be the output console at any given time. If a second administrator types set console, the output will be redirected.

3.Tell the NETServer which debug messages to send you. To view IP and/or IPX connection messages, type

the following:

set debug 0x51

To view PPP negotiation messages, type the following:

set debug 0x71

WARNING! Unless explicitly told to do so by U.S. Robotics support, never enter any debug codes other than the three shown in this section.

9-4 Administrative Tools

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USRobotics NETServer/8, NETServer/16 manual Troubleshooting Commands, Viewing Debug messages