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Service and Support
To obtain service, contact the U.S. Robotics Systems Product Support Department as described below. Whichever method you use to contact us, please have the product serial number(s) available.
Technical Support
For technical assistance, contact USR in one of the following ways:
8100 North McCormick Blvd. | |
| Skokie, Illinois |
support@usr.com | |
Fax | |
BBS | |
Fax on Demand | |
America Online | Keyword USROBOTICS |
CompuServe | GO USROBOTICS |
Anonymous FTP | ftp.usr.com* Username=Anonymous |
| Password=your internet address. |
World Wide Web | http://www.usr.com |
| *The FTP is for downloading files only. |
If the support representative determines that you should send your equipment to USR for service, you will be given a Service Repair Order (SRO) number to help track your service request. Once you have received an SRO number, take or mail the product, postage prepaid, to U.S. Robotics at the above address. Include proof of the date of purchase.
IMPORTANT: If you ship your unit, pack it securely, be sure your SRO number is visible on the outside of the package, and ship it charges prepaid and insured.