For Customer Service, 24-19 | Visioneer MFC7050C guide

For Customer Service

When calling Customer Service, have your model number, serial number and date of purchase available.

USA:	1-800-284-4329 (voice)
	1-908-575-8790	(fax)
From within Canada:	1-800-853-6660	(voice)
	1-514-685-4898	(fax)
From within Montreal:	1-514-685-6464	(voice)

Troubleshooting and Maintenance

T R O U B L E S H O O T I N G A N D M A I N T E N A N C E	24-19

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Visioneer MFC7050C owner manual For Customer Service, 24-19

Contents

MFC 7050C If You Need to Call Customer Service Fax-Back System For Customer ServiceBrother on the World Wide Web Brother Bulletin Board Description Ordering Accessories and Supplies Iii For USA and Canada Year 2000 Compliant Table of Contents Setting Dialing Mode Tone/Pulse Composing Your Own Comments Vii Viii 13-1 16-1 17-7 Xii Xiii Xiv Finding Information UsingThis Manual Test Sheet Procedures For USA Only About Fax MachinesFax Tones and Handshake ECM Error Correction Mode 7O5OC MFC 7050C Control Panel Keys 2MFC Setup Connections Make sure you have the following items Packing List Choosing a Location No ! no ! no Connect the power cord AssemblySET Cartridges PLS Open Cover Connect the handset Attach the document wire extension Attach the document tray and pull out the extension Attach the paper tray and pull out the extension Load paper in the multi-purpose sheet feeder paper cassette For Selecting Paper Thickness Installing Ink Cartridges Initial Setup Did YOU CHANGE? RIGHT1.YES 2.NO Alignment Load Paper Press Start KEY Did YOU INSTALL? Black 2.PHOTO Preserving Ink Cartridges Aligning Ink Cartridges Load Paper Press StartPrinting Photo Printouts Replace BlackThis container until you are ready to use it again Head Cleaning Cleaning the Ink Cartridges Removing and Reinstalling Ink Cartridges Cleaning the Cartridge Carrier Sequence Connecting an External Telephone Answering Device TAD Connecting an External Telephone ConnectionsOutgoing Message OGM Roll Over Phone Lines Special Line ConsiderationsTwo-Line Phone System Converting Telephone Wall Outlets Installing MFC, External Two-Line TAD, Two-Line Telephone Multi-Line Connections PBX Custom Features on a Single Line Paper Affects the Print Quality 3Paper Handling and Using Special Paper About PaperRecommended Paper for the MFC 7050C Paper Type Paper Size Cassette Capacity Paper Specifications for Multi-purpose Sheet Feeder Print Area Function Mode User-Friendly ProgrammingFAX 2.VIDEO Alternating Displays Function Selection TableFAX NO. & Start Copy Press Copy Fax Functions Function Description Factory SetFunction Description Setup Send Print Reports Distinctive Video Functions Setting Dialing Mode Tone/Pulse Getting StartedDIALINGTONE? DIALINGPULSE? Setting Station ID Setting Date and Time Making corrections Entering Text Special characters and symbols Setting the Beeper Volume Choosing the Handset VolumeIt is important that you do not choose Permanent unless all Setting Volume Amplify Setting the Speaker VolumeVOL AMPLIFYOFF? PERMANENT? Delayed Timer Setting the Ring VolumeMemory Storage Enter & SET I T I a L S E T U P Basic Receiving Operations Setting the Answer Mode Mode Light How it works When to use it To select or change your Answer Mode Setting Ring Delay Setting F/T Ring Time For FAX/TEL Mode OnlyRing TIME20 SEC Printing a Reduced Incoming Fax Recommended ReductionsReduction Change Reduction Setting Paper Size Troubleshooting Remote Codes For FAX/TEL Mode OnlyAdvanced Receiving Operations Operation from Extension Telephone Setting Up Polling Receive Changing Remote CodesPolling Setting Up Sequential Polling Receive Canceling a Scheduled JobAccepted Dialing Distinctive Ring Registering the Distinctive Ring Pattern Ring RingsDISTINCTIVEOFF? DISTINCTIVESET? Caller ID T U P R E C E I V E ADF Automatic Document Feeder BeforeYou Begin Manual Transmission Resolution Dual Access Automatic TransmissionManual and Automatic Fax Redial Real Time Transmission Accepted Other SETTINGS?Checking Job Status Realtime TXOFF? Select & SET Canceling Jobs in Memory Basic Sending OperationsComposing Electronic Cover Cover Page for Next Fax Only Comment OFFPlease Call Urgent Confidential User Defined COVERPAGEOFF? COVERPAGEON? Always Send Cover Using a Printed Cover Cover Page MessageComposing Your Own Comments Overseas Mode Overseas ModeAdvanced Sending Operations Contrast Delayed TXOFF? Delayed Fax Broadcasting Polled TXOFF? Setting Up for Polling Transmit Storing One Touch Dial Numbers Storing Numbers for Easy Dialing 201 555 987 65Appear on it SPEED-DIAL? # Storing Speed Dial Numbers CHANGE- OR- 2. Exit Changing One Touch and Speed Dial Numbers Setup Groupgo Enter & SET Setting Up Groups for BroadcastingSelect ONE-TOUCH Name Enter & SET T U P a U T O D I a L N U M B E R S Manual Dialing Dialing Options Speed Dialing One Touch Dialing Access Codes and Credit Card Numbers HoldPause Redial Tone/PulseSearching Telephone Index 10-1 MFC Settings and Activity Transmission Verification Xmit Report To Print a ReportActivity Report Interval 10-2 11-1 Using MFC as a Copier Making Multiple Copies Making a Single CopyStacking Multiple Copies Sorting Multiple Copies Reducing and Enlarging Copies Copying a Photograph11-3 11-4 Message Center Mode Introduction12-1 12-2 Flexible Memory Settings Message Storage Setting Message Storage Setting Up the Message CenterFAXOFF? Select & SET VOICEON? Select SET Listening to Outgoing Message OGM Recording Message Center Outgoing Message OGMErasing Outgoing Message OGM REC/ERASE/PLAY? Message Indicators Activating Message Center ModePlaying Voice Messages VOICE03 FAX02 Printing a Fax Message Backup Printing OptionErasing Messages To erase voice messages individually Setting Toll Saver Setting Maximum Time for Incoming MessagesTo erase messages all at once 12-7 Fax Forwarding/Paging ICM Recording MonitorProgramming a Fax Forwarding Number 12-8 PAGING? Programming Paging NumberPAG# Enter & SET 12-9 Changing Remote Retrieval Access Code Using Remote Retrieval Access CodeRemote Retrieval 12-10 Remote Commands Operation Details Remote Commands Retrieve Fax 12-12 Retrieving Fax Messages Retrieving Memory Status List 12-14 Changing Fax Forwarding Number Remotely 13Walk-Up Video Printing Setting Up Video Print Mode Color Video PrintingVideopress Copy Default Settings Changing Default Settings Quality Paper Type PaperplainVideo Type Videostill Print Size Setting Paper Type Setting Video Printing QualitySetting Video Type Video Printing Color Adjustment Setting Print Size Video Printing Brightness Video Capture to PC 14-1 14Setting Up the MFC and Computer to Work Together If You Don’t Have a CD-ROM Drive Computer Requirements14-2 14-3 Connecting the MFC to the Computer Installing Multi-Function Link Pro Software CD-ROM Overview of Basic Steps14-4 Other Options Choosing the Software to Install Installing the Brother Software Exit14-6 14-7 14-8 MF Link Mode Receiving Messages into the PC14-9 14-10 Brother Status Monitor 15-1 FeaturesBrilliant 4-Color Output at 300 x 600 dpi-Printing at Brilliant 4-Color Output at 600 x 600 dpi-Printing at Choosing the Right Kind of Paper Printer DriverMulti-purpose Sheet Feeder 15-2 Loading Paper Selecting the Paper ThicknessLoading Envelopes and Special Print Media 15-3 15-4 Simultaneous Printing/Fax Printer Operation Keys Reset KeyOn/Off Line Key Priority Key 15-6 Printer Emulation Using the Brother Printer Driver16-1 Choose the GDI Brother MFC-7050 Series Printer driver 16-2 PaperTab Orientation CopiesReverse Order Collate 16-4 Paper Size 16-5 Custom Paper Size Output Media Restore DefaultsPaper Source 16-6 Manual Settings DefaultColor /QualityTab Color Options Print Quality Color/MonochromeColor Black, White and Grayscale 16-9 Manual Settings 16-10 Color ControlPhotographs Presentations 16-11 Halftone TypePattern Diffuse Layout Options Tab16-12 Pages Per Sheet Ink Cartridge Maintenance TrueType Options16-13 Setting Up Watermarks WatermarksTab16-14 Font Position16-15 Adjustment Creating Custom Watermarks16-16 17-1 17Using the Multi-Function Link Pro Software Multi-Function Link Pro Fax Visioneer PaperPort LE17-2 Sending a Fax fromYour PC Sending a Quick Fax17-3 Sending a Fax from the Main Menu Sending a Fax from a Windows Application17-4 Checklist for Your PC Checklist for the MFCReceiving Faxes into the PC 17-5 17-6 Viewing Received Faxes Scanning a Document Accessing the ScannerTwain Compliant 17-7 Settings in the Scanner Window Scanning a Document into the PC17-8 Paper Size 17-9 17-10 Connecting Your Video Equipment 17-11 Capturing an Image 17-12 18-1 ForWindows 3.1x, 95/98 Only How FaxSpeed Works Special Coded Format InfoImage18-2 Installing FaxSpeed FaxSpeed Macro Installer Enables you to install a18-3 18-4 Selecting Multi-Function Link Pro As Your Fax Application 18-5 Creating FaxSpeed Read Module Disks for Recipients How to Send an InfoImage Quick Start ProceduresTo Send an InfoImage with FaxSpeed Standard Send 18-6 18-7 Using the FaxSpeed Macro 18-8 How to Read an InfoImage that Was Printed at Your MFC 18-9 To read an InfoImage after viewing it in PaperPort If the Recipient Uses Another Fax Application FaxSpeed Read Module for Recipients18-10 18-11 If Recipient Uses Fax Machine and Scanner 18-12 19-1 NetCentric Internet Fax Before You Begin Set Up Your Fax Service AccountReceiving Faxes Compatible Operating Systems 19-3 Creating an Inbound Account Overview of Utilities Installing NetCentric FaxStormContact Manager Cover Page Builder Status Manager Accessing NetCentric FaxStormViewfax a Fax File Viewing Application 19-5 Sending Faxes General Tab19-6 Addressing a Fax 19-7 Selecting a Group or a Contact from a Group 19-8 Specifying a Cover 19-9 19-10 Attachments Tab Sending from Other WindowsApplications Options/Sender Tab19-11 Setting Up Contacts in the Contact Manager If You Are Using Windows NT Workstation Version19-12 19-13 To Add a New Contact to the All Group 19-14 To Add a New Contact to Another Group 19-15 Changing Contact Detail Setting Up Multiple Addresses Moving or Copying a Contact to Another Group19-16 Managing Your Faxes in the Status Manager Creating a Group for Broadcasting19-17 Checking the Status of Sent Faxes Outbox Accessing the Status ManagerViewing Faxes You Received Inbox 19-18 Managing Faxes from Your Account Accessing Your AccountViewing Received Faxes in Your Account Page Inbox 19-19 Customer Support Checking Sent Faxes in Your Account Page Outbox19-20 Please read this section before using the software Automatic E-Mail Printing For Windows 95/98 Only20-1 If You Are Using Korean Windows 95/98 Main FeaturesAutomatic E-Mail Printing is for Windows 95/98 Only You Cannot Use a 16-bit TCP/IP Stack Setting Up Automatic E-Mail Printing Setting Up the Server20-3 20-4 Setting the Check Time Uninstalling Automatic E-Mail Printing from Windows 95/98 Using Automatic E-Mail PrintingIf the Uninstall Program Displays an Error Message 20-5 20-6 To Access the Add/Remove Programs Properties Window 21-1 Brother Control Panel General Settings 21-2Time/Date Answer Mode Dial Mode21-3 Activity Report Printing ReportsPrint Transmission Verification Report 21-4 Fax Settings General Tab21-5 Station ID Speaker VolumeCustom Cover Remote MF Link Mode Incoming Fax Reduction Percentage Options Tab21-7 Auto Dial Numbers Auto Dial Tab21-8 Speed Dial Name 21-9 21-10 Advanced Settings Tab Remote Retrieval Access Code Fax Forward / Paging21-11 Ink Cartridge Maintenance Aligning the Ink Cartridges21-12 Cleaning the Ink Heads Installing or Replacing Ink Cartridges21-13 Left Cartridge Right Cartridge21-14 22-1 StandardTelephone FCC Notices From within Montreal 1-514-685-6464 voice 22-2 22-3 Important-About the Interface Cable Industry Canada Compliance Statement For Canada Only International Energy Star Compliance Statement22-4 22-5 Important Safety Instructions 22-6 22-7 Compilation and Publication Notice Trademarks22-8 Fax Specifications Product Description23-1 23-2 Printing Printer SpecificationsController 23-3 23-4 Print Media 24-1 Troubleshooting 24-2 Error Messages USA 24-3 Printer Jam or Paper Jam Document Jam24-4 Paper is jammed in the multi-purpose sheet feeder Paper is jammed inside front of MFC Paper is jammed inside back of MFC24-5 24-6 If You Are Having Difficulty with Your MFC 24-7 Phone Line or Connections 24-8 Printer Difficulties 24-9 Video Capture 24-10 Head Cleaning 24-11 Packing and Shipping the MFC 24-12 24-13 Cleaning the Scanner Routine MaintenanceCleaning the MFC Printer Platen 24-14 24-15 Storing an Extra Ink Cartridge Replacing the Ink Cartridges Routine Maintenance Disposing of the Used Ink Cartridge24-16 24-17 24-18 Load Paper Press Start KEY 24-19 For Customer Service 24-20 Glossary O S S a R Y Glossary O S S a R Y Hook O S S a R Y Index Faxes in PC. See Multi-Function Link Pro Cover page. See cover page delayed Memory full. See error messages Message Center Software. See also Multi-Function Link Pro choosing D E Page Visit us on the World Wide Web