Error Messages
As with any sophisticated office product, errors may sometimes occur. If this happens, your MFC often identifies the problem and displays an error message. The table below explains the most common error messages.
You can correct most problems by yourself. If you need additional help, call the Brother
USA:1-800-521-2846
From within Canada:
Error Messages
Error Message | Cause | Solutions |
|
|
|
BLACK INK EMPTY COLOR INK EMPTY PHOTO INK EMPTY
One or both of the ink | Caution: Using the MFC when |
cartridges are out of ink. | the LCD shows INK |
| EMPTY may cause |
| permanent damage. |
| Replace the ink cartridges. |
| See p. |
BLACK NEAR EMPTY COLOR NEAR EMPTY PHOTO NEAR EMPTY
One or both ink | Order a new ink cartridge. |
cartridges are running | See p. ii. |
out of ink. |
|
CHECK PAPER | MFC is out of paper, or |
PRESS START KEY | paper is not set properly |
| in the cassette. |
Place paper in cassette— OR— Remove paper and reinstall it correctly. Then press Start .
See p.
COMM. ERROR | Poor phone line quality | Try the call again. If problem |
| caused communication | continues, call Telephone |
| error. | Company to check your phone |
|
| line. |
COVER OPEN | Top cover is not closed |
| completely. |
Open, then close the cover.
DISCONNECTED | The other party or the |
| receiving fax machine |
| terminated the call. |
Try to transmit or receive again.
DOCUMENT JAM | Documents were not inserted See p. |
| or fed properly, or document |
| was longer than about |
| 40 inches (90 cm). |
| T R O U B L E S H O O T I N G A N D M A I N T E N A N C E |
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